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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,315 Reviews

7,315 Reviews of Al Hendrickson Toyota - Service Center

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December 17, 2022

Chris was very professional, pleasant & helpful. My maintenance was finished within an hour’s time. More

by ADP5176
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

Al Hendrickson Toyota responded

We are delighted that Chris and the team made your service experience so efficient and successful! Thank you for choosing Al Hendrickson Toyota and for sharing your feedback. Drive safely!

December 17, 2022

Klaus made the repair in a timely manner. Very professional and courteous. The follow up was amazing!! More

by chattertong1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Dec 19, 2022 -

Al Hendrickson Toyota responded

Thanks for this great review of Al Hendrickson Toyota. Klaus and the team appreciate your trust and business. We are here to help with any of your service needs.

December 17, 2022

Excelent services, the dealer is very close to my house and I don’t need appointment More

by LILIANA71OSORIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

Al Hendrickson Toyota responded

We are pleased to hear this! Thank you for the positive feedback for our team here at Al Hendrickson Toyota. We hope to see you again in the future! Take care!

Dec 19, 2022 -

LILIANA71OSORIO responded

You’re welcome

December 17, 2022

The salesmen were great. The service was adequate. I was told I was would get a complete detail after I found roaches and other bugs in my car. Well. They steam cleaned the More

by TOM7445
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David
Jan 03, 2023 -

Al Hendrickson Toyota responded

We never want our customers to feel this way after purchasing a vehicle with us and I apologize if we fell short of our usual high standards on this occasion. Your frustration is understandable, and I would like a chance to make this up to you. I am unable to find a good number to reach you from this review, so please consider giving me a call when time allows. Thank you, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

Jan 03, 2023 -

TOM7445 responded

Hi Jessica. Thanks for message. I now have a squeaky brake. It lasts for a few minutes. These problems are very disconcerting for such a short time of car ownership. My cell phone is 18479026705. Try texting me first and I will call you back. I am also having trouble booking a service appointment.

Jan 03, 2023 -

Al Hendrickson Toyota responded

Thank you for responding. I will send you a text, please call me on my direct line when you are able to speak. Thank you. 954-545-6502.

December 16, 2022

I was very satisfied with the dealership, especially with Henry Delgado. He told me that my vehicle was going to take 2 hours, it only took 1 hour. More

by silberfeld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2022 -

Al Hendrickson Toyota responded

Thanks for the great review of Henry and our team here at Al Hendrickson Toyota! We appreciate it!

Dec 16, 2022 -

silberfeld responded

Your dealership is excellent!!

December 16, 2022

Two comments. One - For some reason the service is getting slower. It took more than 3 hours for basic maintenance. Two - It appears that some service representati More

by fcroig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Al Hendrickson Toyota responded

Thanks for taking the time to share your feedback and encourage us to improve for our customers. I'm sorry that your service visit wasn't faster and that you feel our team could work more efficiently. We are still short staff and working on hiring more technicians. I'll be sure to pass this feedback along, and if there's anything else you'd like to share, please give me a call. I'm here to help. Norman Frantz - Service Manager - 954-545-6931

December 16, 2022

Very easy to make appt online and received conformation text. I received fast and friendly service. More

by VALLILEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

Al Hendrickson Toyota responded

We are pleased to hear this! Thanks for the great review of us here at Al Hendrickson Toyota!

December 16, 2022

I’ve never been disappointed with the dealership. And have had the pleasant experience with dealing directly with Al Jr. , Awesome! More

by WOLSKYR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with Al and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

December 16, 2022

Did not receive any feedback on multi point inspection. Service rep seemed annoyed when I asked questions after service was completed. More

by JOHNSPELLMAN0152
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
James Daus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Al Hendrickson Toyota responded

John - I'm so sorry to see that you didn't feel properly informed. We aim for excellent service and never want our customers to feel let down. Please reach out when you have the chance so we can try and make things right. Thank you, Eric Silcox - VP of Fixed Operations - (954) 972-1100

December 16, 2022

Excellent service in a timely manner. Al Hendrickson Toyota is always my dealership of choice. More

by Ebu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

Al Hendrickson Toyota responded

We are pleased to hear this! Thank you for the kind review about our team here at Al Hendrickson Toyota!

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