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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,229 Reviews

7,229 Reviews of Al Hendrickson Toyota - Service Center

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November 26, 2022

Got my car there four months ago, certified pre-owned but still gotta pay for repair, bought new battery but car still couldn’t start. Never Al Hendrickson Toyota again. More

by jfflin76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kurt Brosche
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kulazidis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
1.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Mohi, Shedrick Anderson, Juan Diaz
Dec 05, 2022 -

Al Hendrickson Toyota responded

I am very sorry that you are having issues with your vehicle and are unhappy with our services. We strive to offer great value, and I am disappointed that you are upset. I would be happy to discuss this with you to see what more we can do to help. Please give me a call when you can. Thank you, Norman Frantz - Service Manager - 954-545-6931

November 25, 2022

I appreciate the service and advice provided by my service advisor and the mechanics at Hendrickson Toyota. Jarrett Elder, Sr is my go to service advisor. More

by WILLIAMSLX.LW
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2022 -

Al Hendrickson Toyota responded

William, thank you for the great review! We are so glad to hear that you had a successful service experience working with Jarrett and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

November 25, 2022

Came for oil change at 7. 10 A.M and at my car was done at 8.30 A. M but i got my car keys and invoice at 9.25 A M. Very bad experience. More

by UAGUPTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2022 -

Al Hendrickson Toyota responded

I am so sorry to hear that your service visit took longer than anticipated. We certainly expect more for our valued guests, and I will be sure to discuss your feedback with my team to ensure we are providing timely care. If there is anything else you'd like to share regarding your experience, please don't hesitate to get in touch. Thank you, Norman Frantz - Service Manager - 954-545-6931

November 25, 2022

Polite, caring professional was very relax and comfortable with everyone.. they do they stuff!! I would recommend my friends and family’s to do business with Al Hendrickson! More

by NOVELETTEBEHARRIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lorence Lewis and David, Juan Diaz
Nov 28, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that you had a successful experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

November 24, 2022

I called on two different occasions to book an appointment did not get a call back either time finally came in person for service, waiting to be notified, that service was completed. No notificati More

by lystra7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2022 -

Al Hendrickson Toyota responded

Allow me to apologize for any lack of communication you experienced recently. We understand the value of timely, meticulous care, and this feedback will be discussed with our team. Again, I'm sorry we fell short of our usual standards, and if there is anything else I can do for you, please give me a call directly. Best, Norman Frantz - Service Manager - 954-545-6931

November 23, 2022

Sign up online, show up, they fix your car. Easy peasy. Good Job, Hendrickson TOyota More

by byronc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2022 -

Al Hendrickson Toyota responded

We strive to make the service experience easy and seamless, so this feedback is music to our ears! Thank you for choosing Al Hendrickson Toyota and for sharing your support. See you next time!

November 23, 2022

Iwaited 3 hours until I received a new key fob for my Toyota. I was not happy. More

by KABILI72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2022 -

Al Hendrickson Toyota responded

I am so sorry to hear that your recent visit took longer than hoped. We certainly expect more for our valued guests, and I will be sure to discuss your feedback with my team to ensure we are providing timely care. If there is anything else you would like to mention, please know my door is always open. Eric Silcox - VP of Fixed Operations - (954) 972-1100

November 22, 2022

Excellent customer service. Jarret Elder Sr. always gives outstanding service and knows what he is doing. He is good , courteous and very helpful. More

by lorraineedwards_98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2022 -

Al Hendrickson Toyota responded

Thank you for your review. We're glad that Jarret was courteous, helpful, and nice to work with. See you next time here at Al Hendrickson Toyota!

November 21, 2022

Mr Chris LePorte at service is so amazing ! !!! He was so kind and helpful he understand that I need some work done to my Camry and that at the moment I can’t afford it. He didn’t pressure me an More

by ALYSONVITELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Al Hendrickson Toyota responded

Alyson, your five-star review will make Chris's day! We are so glad that you found a service center you feel confident in, and our team takes excellent care of your vehicle. Thank you for choosing Al Hendrickson Toyota!

November 21, 2022

Good and courteous service. My service provider, Wilnord, is very good and very helpful in taking care of my concerns. More

by STU612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilnord Charles
Nov 21, 2022 -

Al Hendrickson Toyota responded

Our team is always here to help you out! Thank you so much for supporting Al Hendrickson Toyota and we will see you next time!

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