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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,164 Reviews

7,164 Reviews of Al Hendrickson Toyota - Service Center

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October 08, 2022

Quick and good service. The service representative Mr. Chris Leporte was very courteous and knowledgeable. More

by PETER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review, Peter! We are so glad to hear that you had a successful service experience working with Chris and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

October 08, 2022

This Dealership has a staff of very courteous and helpful Service Advisors .Since I purchased my Rav 4 in 2017, I have spoken to many of them and they have all been very professional individuals. I More

by TMBRUCE2509
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Oscar, Chris, and the Al Hendrickson Toyota team. Drive safely in your Toyota RAV4, and we hope to see you back again down the road!

October 07, 2022

Came in for an oil change and the check engine light. Was told I had a gas leak. Paid for it to be fixed and my check engine light is still on! And I got my car back with a dent in the bumper! More

by RUSHAINEKESKINER
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Al Hendrickson Toyota responded

This feedback is concerning and if there was a mistake on our end, I apologize. We want our customers to feel confident in the work we perform on their vehicles and I will be speaking with our team in an effort to provide our guests with better quality service in the future. In the meantime, I think it would be best if you and I touched base so we can work toward a solution. Please give me a call when time allows. Best, Norman Frantz - Service Manager - 954-545-6931

Oct 12, 2022 -

RUSHAINEKESKINER responded

It’s safe to say I’ll NEVER do business with your establishment again! Brought my car back now it’s a different story hose broken valve needs changing! After waiting almost 2 hours again! And I’m pretty sure all of this could be fixed the first time I was there! Scammers!

October 07, 2022

Excelente atencion. Siempre buen servicio. El señor Vizcarra es una persona muy amable y con buen trato hacia el cliente. More

by Francisco Robledo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2022 -

Al Hendrickson Toyota responded

Francisco, gracias por la reseña! Es fantástico oír que tuvo una buena experiencia trabajando con el equipo Al Hendrickson Toyota. Apreciamos el apoyo y esperamos volver a verle!

October 06, 2022

The dealership service department was chaos and not anything like I have ever experienced in my history of new car service area. The lady I was assigned to was very quick, but zero customer service ski More

by dustynbanta01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Advisor was Jennifer Burton
Oct 10, 2022 -

Al Hendrickson Toyota responded

I am very sorry that you didn't receive the welcoming, informative customer service we expect from our team. This is far from the kind of experience we want for our customers and we will be sure to use these comments to improve moving forward. If there is anything else we can do for you, please feel free to be in touch with me directly. Thank you, Norman Frantz - Service Manager - 954-545-6931

October 06, 2022

Probably the best dealership I’ve ever worked with , the team there is truly amazing in every aspect of service !! More

by JOHNA97
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2022 -

Al Hendrickson Toyota responded

John, thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

October 06, 2022

My service provider was very professional and the service was quick thank you Jerret God bless More

by Antoinette Dazil
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2022 -

Al Hendrickson Toyota responded

Antoinette, thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

October 06, 2022

They take good care of you and you don’t have to worry about nothing regarding the car More

by jeankesnera
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Oct 07, 2022 -

Al Hendrickson Toyota responded

We're delighted our team has hit the mark with attentive service. Thanks for supporting Al Hendrickson Toyota with your review!

October 06, 2022

Carmine is a very professional guy. He has helped me with both my oil changes no issues More

by DOMINICKDGIFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmine
Oct 06, 2022 -

Al Hendrickson Toyota responded

Thank you for your great review of Carmine and the team! We appreciate your business and we hope to see you again at Al Hendrickson Toyota. Drive safely!

October 06, 2022

They woks good in your car, are friendly, they give you prices competitive, I come back for more service. Thanks More

by ramirezrp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

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