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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,332 Reviews

7,332 Reviews of Al Hendrickson Toyota - Service Center

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August 03, 2022

Would be great if the service done for my car came with car wash . I’d be so happy . More

by GENSTIR
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
I forgot name
Aug 06, 2022 -

Al Hendrickson Toyota responded

Thank you for your review. While we're glad to have earned your 5 stars, we're sorry to have disappointed you by not offering a complimentary car wash. I appreciate your feedback and will pass it along to the rest of the team. Please let me know if I can help with anything else. Have a wonderful day! Norman Frantz - Service Manager - 954-545-6931

August 03, 2022

Henry Delgado is excellent has been taking care of all our vehicles for years. Great service. More

by ALEXNAHAR.FPH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dexter Marshall
Aug 03, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that Henry delivered such a successful service experience. Safe travels, and we hope to see you back at Al Hendrickson Toyota!

August 01, 2022

I really like this dealership because they are very accommodating and thorough. They provide beverages while you wait for your service to be done. Jarrett I very kind and is very professional. I reall More

by smellie36
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Al Hendrickson Toyota responded

Thank you for the positive review of Al Hendrickson Toyota! Jarrett will definitely appreciate your shoutout to his quality customer service. We are grateful for your business and hope to see you again.

August 01, 2022

After fifteen years is hard to believe the lack of customer service observed during my recent visit. Ignoring people patiently waiting on line is very denigrating and speaks volumes about professiona More

by Germrv
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
All
Aug 06, 2022 -

Al Hendrickson Toyota responded

We pride ourselves on providing attentive and professional customer care for our guests and it's hard to hear that we let you down. I will be discussing this feedback with my team in an effort to improve for future guests. It's clear you're upset, and I would like to make things right. Please give me a call when time allows. Thank you, Norman Frantz - Service Manager - 954-545-6931

August 01, 2022

I recently had my 2019 RAV4 serviced at Al Hendrickson Toyota, and my go-to service person is Klaus Cobb. Klaus always gives me outstanding, honest service. I appreciate his integrity and follow-up. I cou More

by davidh1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Aug 01, 2022 -

Al Hendrickson Toyota responded

We are thrilled to hear you enjoy working with Klaus at Al Hendrickson Toyota. We will be sure to tell him you say thanks. Thank you for the 5-stars, and come by anytime!

August 01, 2022

I realized that the outlet for the charger was still not working. I called Chris LaPorte to let him know about it since I requested it to be fixed in the beginning. I took the car for service and let him kn More

by maria210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2022 -

Al Hendrickson Toyota responded

Maria, I apologize for the issues you have encountered with your car's outlet. We strive to deliver seamless and efficient service, and it is disappointing that we missed the mark. I am sorry for the issues you have had getting in contact with Chris and would appreciate the chance to speak with you directly to see what more I can do to help. If you are willing to discuss this further, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

July 31, 2022

My service visit went smoothly and I was met with a positive attitude by my advisor Henry Delgado who was professional and had excellent communication during my visit to Al Hendrickson, highly recomme More

by MCHLGOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that Henry delivered such a successful service experience. Safe travels, and we hope to see you back again at Al Hendrickson Toyota!

July 31, 2022

Great service as usual. Klaus and Norman were the best. Always informative and helpful with my experience More

by demondelliott215
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Klaus
Aug 01, 2022 -

Al Hendrickson Toyota responded

Thank you for being a loyal customer of Al Hendrickson Toyota. We will be sure to let Klaus and Norman know you appreciate their consistent, quality customer service. Have an awesome day!

July 31, 2022

Prompt service & competitive pricing. .what more is there to ask for..I'm always satisfied there More

by Btt133
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

July 31, 2022

it took 3 hours for a 25000 miles service The service Adviser kept my ticket on his desk forn 40 minutes before letting me know i needed an air filter More

by MILESCLAUDE31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
wilnorn
Aug 06, 2022 -

Al Hendrickson Toyota responded

I am sorry to hear that your visit took longer than anticipated. We strive to deliver a seamless and straightforward service experience, and it is never our intention to inconvenience our guests. I assure you that we will work to improve our communication and efficiency in the future. If there is anything more I can do to assist you or better your time working with us, please feel free to give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

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