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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,047 Reviews

7,047 Reviews of Al Hendrickson Toyota - Service Center

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June 12, 2022

This service was at 75000 miles - oil change, ;tire rotation, checklist. Pretty straightforward. But I had to go back the following day because the mechanic had not properly tightened the oil drain More

by LARRY.DORETY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2022 -

Al Hendrickson Toyota responded

Larry - we apologize for the experience and would like to speak to you. Please give me a call at your convenience. Thank you, Jessica Fernandez - Assistant to Chairman & CEO -954-545-6502

June 12, 2022

Great service, appointment was precisely on time, work done good, highly recommend to anyone else. More

by dm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2022 -

Al Hendrickson Toyota responded

Thanks for the 5-star review of us here at Al Hendrickson Toyota. We hope to see you next time!

June 12, 2022

made an appointment, still took over 2 hours. no option to get a loaner car while this was being serviced. More

by ICORO87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2022 -

Al Hendrickson Toyota responded

We apologize for the wait. We are trying to hire more help as well as take in as many appointments as we can without our customers having to wait weeks. I assure you that we will use this feedback to improve our efficiency in the future. If there is anything more I can do to better your visit, please feel free to give me a call directly. Thank you, Norman Frantz - Service Manager - 954-545-6931

June 12, 2022

The service advisor was knowledgeable, listen to my concerns and respond in a professional way More

by MARCHUNG04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmelo Armando
Jun 13, 2022 -

Al Hendrickson Toyota responded

We're so happy your service experience went smoothly. Have a great day from all of us at Al Hendrickson Toyota!

Jun 13, 2022 -

MARCHUNG04 responded

Thank you guys..

June 12, 2022

Informative, nice, helpful, patient, clean, respectful, knowledgeable, friendly, bilingual, attentive, smart, willingness to help me fix problem with new vehicle. More

by BAMBINAROBINSON
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Juan Diaz
Jun 13, 2022 -

Al Hendrickson Toyota responded

Reviews like these are always great to see! Thank you so much for supporting Al Hendrickson Toyota and we'll see you next time! Please let us know if you need anything down the line.

Jun 13, 2022 -

BAMBINAROBINSON responded

They were great!!

June 12, 2022

Customer service was excellent and it did not take long to get an oil change. More

by JOANJAH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2022 -

Al Hendrickson Toyota responded

Thank you, Joan, for the five-star review! See you down the road. - The Al Hendrickson Toyota Team

Jun 13, 2022 -

JOANJAH responded

You are welcome it’s always a pleasure to go to Al Hendrickson

June 11, 2022

Jennifer Burton was awesome. I proposed immediately.. Her fine understanding and manner brings people back to Hendrickson. More

by FRANKBYROM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Wesley Bonito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brecheneve B
Jun 13, 2022 -

Al Hendrickson Toyota responded

We're thrilled you enjoyed working with Jennifer and our team here at Al Hendrickson Toyota! Thank you for your five-star rating. Have a good day!

June 11, 2022

Chris was very helpful, respectful to set up my service. I had a recall on my car and a parts needed to be ordered. He kept his word and my car was done the time it promised. I’m very satisfied with the s More

by ILDIKOS2005
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2022 -

Al Hendrickson Toyota responded

We are happy to hear that you were so well taken care of by Chris and the team! Thank you for trusting Al Hendrickson Toyota with your business, we look forward to welcoming you back again down the road.

June 11, 2022

First time there very busy dealership my service writer had about three people waiting a different service writer asked if he could help me really save me a lot of time Received a call about 2 1/2 hours la More

by AATSTEVE76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 22, 2022 -

Al Hendrickson Toyota responded

Thank you for the review. We aim to take care of our customers in a timely way, and I am sorry that we were a bit busy. Please let us know if we can do anything else to assist you. Best, Norman Frantz - Service Manager - 954-545-6931

June 11, 2022

SERVICE CONTACT PERSON CHRIS WAS EXCELLENT VERY POLITE AND COURTEOUS KEEP IT SAME WAY PLEASE More

by FARHAT AMIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2022 -

Al Hendrickson Toyota responded

Thank you for this review! We are glad that you liked working with Chris. See you again next time here at Al Hendrickson Toyota!

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