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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.3
6,448 Reviews

6,448 Reviews of Al Hendrickson Toyota - Service Center

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March 08, 2022

Had a very pleasant experience servicing my 2021 Toyota forerunner at this dealership. The process was simple from scheduling, to drop off, to pick up. All employees are very friendly and helpful. Chris wh More

by Lukeasaurus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2022 -

Al Hendrickson Toyota responded

We're glad Chris and the Al Hendrickson Toyota team knocked it out of the park on your recent service, Luke! Thank you for your business and for trusting us with your 2021 Toyota 4Runner's care - we hope to see you again next time!

March 08, 2022

Excellent customer service, fast, sufficient and always willing to help whenever needed. I will be back More

by MELTORR56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2022 -

Al Hendrickson Toyota responded

Thanks for stopping at Al Hendrickson Toyota. We are happy that our customer service met our five-star standards! See you next time!

March 08, 2022

You guys are great,fantastic,easy to talk too And I will recommend family and friends . More

by yolanda10131998
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Mohi, Shedrick Anderson, Juan Diaz
Mar 08, 2022 -

Al Hendrickson Toyota responded

Thank you for the wonderful review! We appreciate the kind words about our team.

March 08, 2022

Good service. Great people. I just want to thank you guys for your unbelievable service More

by MONALAFLEUR
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shedrick Anderson
Mar 09, 2022 -

Al Hendrickson Toyota responded

It is always our pleasure to ensure you are taken care of. Thank you kindly for trusting Al Hendrickson Toyota to get the job done and we look forward to seeing you again next time!

March 07, 2022

This dealership is well run well organized and they have your vehicle ready when they say it would. They give constant updates. They work with you financially. My service representative was awesome. More

by ASTERLING44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claus
Mar 07, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

March 07, 2022

I had a good experience with the service center at Al Hendrickson. Carmine and the rest of the staff was courteous, professional, and helpful. More

by sharonterri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carmine
Mar 07, 2022 -

Al Hendrickson Toyota responded

Sharon - "courteous, professional, and helpful" are all words we love to see. Thank you so much for the rave review about Carmine and our Al Hendrickson Toyota team!

March 07, 2022

They take too long, they don't wash the car, or clean inside, service very expensive More

by fnatchy15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
No
Mar 07, 2022 -

Al Hendrickson Toyota responded

I'm sorry your service required more time and money than anticipated and that you weren't content with your vehicle's condition upon pickup. We aim for customer satisfaction and are disappointed we've missed that mark. I will make a note of this feedback in the spirit of continuous improvement, but please consider giving me a call so I can do what I can to help make this right. Thank you, Norman Frantz - Service Manager - 954-545-6931

March 07, 2022

I was very disappointed cause something I my car got stolen and I just noticed it. If had notice or sooner, I would have reported it. Not cool More

by CIANA284
Recommend Dealer
No
Employees Worked With
Service
Mar 26, 2022 -

Al Hendrickson Toyota responded

As you can imagine, this feedback is concerning. We have a much higher standard of service than what you have described and I would like to step in and discuss this matter with you directly. Please consider giving me a call when you have a moment so we can work towards a solution. Thank you, Norman Frantz - Service Manager - 954-545-6931

March 07, 2022

Waited four hours just for a standard 45k service even though I had an appointment. The technician tells me that they can not drop me off at my house though I've done this in the past. Once the inspection More

by jhonny.m231
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2022 -

Al Hendrickson Toyota responded

This review is very disappointing to receive. We strive to deliver efficient and communicative service, and I apologize for your visit taking longer than we anticipated. I assure you that we will use this feedback to improve our practices moving forward. Lastly, I can see that we have let you down, and I would appreciate another opportunity to speak with you to see what I can do to help make things right. If you are willing to discuss this further, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

March 07, 2022

My visit went smooth on this My SUV was taken care of with the assistance I needed in a payment plan. More

by JUDITHGAYLE1266
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2022 -

Al Hendrickson Toyota responded

It was our pleasure to assist you with your service needs! Thank you for choosing Al Hendrickson Toyota and for stopping by to share your experience. We look forward to your next visit!

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