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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,207 Reviews

7,207 Reviews of Al Hendrickson Toyota - Service Center

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June 03, 2022

Henry was great and set the right expectations. Made sure all my concerns were addressed. More

by msalas2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2022 -

Al Hendrickson Toyota responded

Thanks for taking the time to leave a review! We're so glad Henry provided such attentive and honest service that shaped your positive experience at Al Hendrickson Toyota. Have a fantastic day!

June 03, 2022

I appreciate the customer service , They acknowledge the problem and took care in repairing the recall problem. But as a customer they should be able to walk us through all the work done on our car. I wa More

by GGLOBOW57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : New guy
Jun 05, 2022 -

Al Hendrickson Toyota responded

Thank you for the review! We are glad to hear that the team was able to get the job done. With regard to the rest of your feedback, we apologize for any lack of clarity in terms of your service. I assure you that we will work towards improving our communication practices in the future. If there is anything more I can do to assist you or answer any questions you may have, please feel free to give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

June 02, 2022

I know something is going on with my truck and they are still trying to tell me nothing wrong when I am the one driving it More

by ELEMENTSLIFE16
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2022 -

Al Hendrickson Toyota responded

I am very sorry that you are still experiencing issues with your truck. I would like to set up an appointment for you to drive with our shop foreman. Please call me at your convenience. Thank you, Norman Frantz - Service Manager - 954-545-6931

Jun 06, 2022 -

ELEMENTSLIFE16 responded

Will you be available today

Jun 10, 2022 -

Al Hendrickson Toyota responded

I apologize. I don't always see these messages right away. You may come in today between 10am-4pm and ask for me, otherwise please call me on my direct line so that we can set up an appointment. Thank you, Norman Frantz - Service Manager - 954-545-6931

Jun 16, 2022 -

ELEMENTSLIFE16 responded

Good morning sir how are we looking this morning I am on my way back in and will be needing the truck

June 02, 2022

Jennifer is the best. She is very nice and friendly. Everybody is very professional here! More

by DHHOANG08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
Jun 03, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that Jennifer delivered such a successful service experience. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

June 02, 2022

Jennifer Burton was exceptionally professional, but to wait over four hours was definitely very exhausting. More

by PRETTYWOMAN5446
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Gayle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Burton, Shedrick Anderson
Jun 05, 2022 -

Al Hendrickson Toyota responded

While I am happy to read your glowing feedback about Jennifer, I sincerely apologize for the delay with your service. We strive to make the experience easy and efficient for our guests and we hope to have another opportunity to work with you in the future. Please don't hesitate to be in touch if we can be of further assistance. Thank you, Norman Frantz - Service Manager - 954-545-6931

June 02, 2022

Everything fine, good attention and quickly. I bring always my truck to the oil change and they always give to me a report and good prices. More

by MORASAMUEL2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lázaro , Juan Diaz, Fernando Rodriguez
Jun 02, 2022 -

Al Hendrickson Toyota responded

Thank you for taking the time to share! We are so glad to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

June 02, 2022

Whatever time it is, you will see busy the Henry's spot, and if it is worth waiting for it. Although other sites offer you savings in their prices such as oil change or batteries, there is no better than co More

by angie.dgj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

Al Hendrickson Toyota responded

We are happy to hear from you, Angie! Thank you for choosing Al Hendrickson Toyota and for sharing your confident review of our team. See you next time!

June 02, 2022

Service was friendly and prompt. Work performed was explained well. Things were well organized too. More

by BARBIEWIND57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
Jun 02, 2022 -

Al Hendrickson Toyota responded

Friendly and prompt is how we want our service to be! Thank you for the glowing review and for trusting Al Hendrickson Toyota with your maintenance needs, Barbie - we hope to see you again next time!

June 02, 2022

Quality efficient service, with great customer service. Furthermore, I was dropped off and picked up by the best drivers. Highly recommend. More

by seaira0316
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

June 02, 2022

For services you have a good team but the sale services it's the bad team specifically Bernard Durandisse. Good job Jarett the man need the promotion More

by JMRSJULIEN
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Durandisse bad boy not professional, russ
Jun 02, 2022 -

Al Hendrickson Toyota responded

Thank you for this review. We are always looking for ways to improve for our customers, and we will be sure to keep this feedback in mind for the future. With regard to the rest of your review, we are glad to hear that Jarett earned your five stars and will be sure to pass on the kind words. If there is anything more we can do to assist you, please feel free to reach out! - The Al Hendrickson Toyota team

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