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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,170 Reviews

7,170 Reviews of Al Hendrickson Toyota - Service Center

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May 15, 2022

The wait time is just horrific. Have a 11 am appt for my 1st 5000 mile checkup and didn't get my car back until 1:30 pm More

by cburden1052
Friendliness
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2022 -

Al Hendrickson Toyota responded

I am very sorry to hear that your service took longer than anticipated. We strive to provide efficient, top-notch care to each and every guest and it is disappointing that we missed the mark this time. I understand your frustration, but if you would be willing to give us another opportunity to assist you, we would greatly appreciate it. If there is anything I can do to address your concerns, please don't hesitate to give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

May 15, 2022

Very professional great service and very informative, I love the way they work and really pay attention to all the customers and with proper information and very well organized More

by ANIL.YAHOOTOURS07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with the Al Hendrickson Toyota team. Safe travels, and we hope to see you back again down the road!

May 14, 2022

I am very frustrated with the service; The last two services the tires have not been rotated, even though the report says yes, but the worst thing is that I did an evaluation like this the first time b More

by manfredo
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2022 -

Al Hendrickson Toyota responded

I'm sorry you have some concerns about the services performed on your vehicle and want to gather some more information to ensure this is properly addressed. Please give me a call, time permitting - I won't be able to determine your contact details from this review. Best, Norman Frantz - Service Manager - 954-545-6931

May 14, 2022

Amazing staff,they help you right away in your needs whether it’s parts or car service making sure everything is on point before you leave. More

by EMSVILLEGAS18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
May 16, 2022 -

Al Hendrickson Toyota responded

We're thrilled you always have an excellent maintenance experience with us! Thank you for the phenomenal review and for trusting Al Hendrickson Toyota with your auto needs - we hope to see you again next time! Safe travels.

May 14, 2022

Jennifer Burton is my go-to service provide. She makes me field at ease and makes sure I understand every aspect of what needs to be done. You need to add her to the service list. She rates F More

by itquick
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton 5 Stars
May 16, 2022 -

Al Hendrickson Toyota responded

We are happy to read your glowing review of Jennifer! Thank you for choosing Al Hendrickson Toyota and for sharing your feedback. Drive safely!

May 14, 2022

Evan Kendra is so informative and Because of his honesty and transparency I trust my car being serviced there at Toyota More

by cookiesjkoj4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan Kendra
May 16, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with Evan and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

May 14, 2022

They were very nice to me even though it was so busy. I had asked if it would be much longer & my service writer turned to me & said they just sent your keys out. Someone will bring your car around in More

by EGILL315
Friendliness
Recommend Dealer
Yes
Employees Worked With
Evan
May 16, 2022 -

Al Hendrickson Toyota responded

Thank you so much! We are happy to hear that your service was completed sooner than you expected and we appreciate you taking time to commend our Al Hendrickson Toyota team. Safe driving!

May 14, 2022

The dealership is great but I was expecting to pay for my service that I had done More

by DESIREEDORCENAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Vasquez
May 20, 2022 -

Al Hendrickson Toyota responded

Thank you for reaching out! If you have any questions about your recent visit I would be glad to assist you. Please don't hesitate to give me a call. Norman Frantz - Service Manager - 954-545-6931

May 14, 2022

Good experience. Made appointment on Thursday for Friday. Great service in and out under an hour. Thank you. More

by kmbtitan87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Al Hendrickson Toyota responded

We are always happy to help you out! Thanks so much for supporting Al Hendrickson Toyota and we'll see you next time!

May 14, 2022

Price i was quoted was not what i was charged for window tinting. I was charged additional $50 for disposal. More

by RGALLU51291
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2022 -

Al Hendrickson Toyota responded

I'm sorry your quote differed from the final terms of your bill. We want the service process to be seamless and straightforward and will use this feedback to ensure we're meeting that goal. If there's anything else we could have done better, please let us know. I hope we get the chance to regain your confidence down the road. Best, Norman Frantz - Service Manager - 954-545-6931

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