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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,079 Reviews

7,079 Reviews of Al Hendrickson Toyota - Service Center

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March 28, 2022

Friendly people, they work very fast and the time in the place is to short More

by GABRIELAAR77
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Al Hendrickson Toyota responded

Gabriela, our team will be delighted to see your kind words about them! We're proud to deliver efficient care at Al Hendrickson Toyota, and it's great to hear that means so much to you. Many thanks for your support, and we wish you safe travels until we see you next!

March 28, 2022

Inexperience mechanic to diagnose the problem. I took my car to get fix but still have the same problem that I have before. This is the fourth time More

by DEVI0
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2022 -

Al Hendrickson Toyota responded

I'm so sorry to hear that you've made multiple trips to our dealership. We pride ourselves on our knowledgeable and thorough service and I want to make sure your concerns are properly addressed. I won't be able to find your contact information from this review, so please give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

March 28, 2022

IThe service was good would like to have an inspection so I would know the next to be serviced to get the best out of my Toyota. More

by LINDERCINDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name
Apr 02, 2022 -

Al Hendrickson Toyota responded

Thank you for reviewing Al Hendrickson Toyota. We are sorry that an inspection was not performed, but we are happy to hear the rest of your experience was positive. If you would like to contact our team, we would be glad to speak with you about future services. Please feel free to give Norman Frantz, our Service Manager, a call at 954-545-6931. Thank you!

March 28, 2022

When you go there to check in for svce they ignore you. There's no way to know who's waiting to be helped...who' s waiting for svce..etc. Only one young man offered to help. Also, been waiting almost about More

by haw5950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2022 -

Al Hendrickson Toyota responded

I'm very sorry to see this feedback. We expect our guests to be greeted with attentive service and I apologize that this hasn't been your experience. Would you please call me directly? I want to help address your concerns and ensure that you get your fuel pump. Norman Frantz - Service Manager - 954-545-6931

March 28, 2022

I did go for oil change . They left empty oil. My car was almost burned. I did try to make complain to manager of maintenance. He avoid me More

by Chowdhury
Recommend Dealer
No
Employees Worked With
Kurt Brosche
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2022 -

Al Hendrickson Toyota responded

I'm extremely concerned to see this review. We take pride in the service we provide and if there was a mistake on our end then I apologize. Please give me a call at your earliest convenience so we can discuss your feedback together. Thank you, Norman Frantz - Service Manager - 954-545-6931

March 28, 2022

very supporting staff . special to mention Mr Oscar , providing necessary details and getting the work done in time and good condition More

by Samba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Al Hendrickson Toyota responded

It is terrific to hear that Oscar and the team made you a happy customer! Thank you for supporting Al Hendrickson Toyota, we look forward to your next visit.

March 28, 2022

They take my Tacoma for oil change it was great experience people very profesional on time👍👍👍👍 More

by sancar07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Al Hendrickson Toyota responded

Thank you for coming to Al Hendrickson Toyota for your oil change! We appreciate this feedback and hope to see you again.

March 28, 2022

Service is decent but I am still worried because when I hit 25000 miles my service may end More

by INFO98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2022 -

Al Hendrickson Toyota responded

We want our customers to have confidence in our work, so if we've done something to let you down, we apologize. Please let us know how we can help you moving forward.

March 28, 2022

Prompt service - staff and management there are great. Had an issue once, and it was corrected thoroughly. I shall return. More

by MIKE2348
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Al Hendrickson Toyota responded

Mike, we'll always do all we can to ensure any issues are taken care of appropriately so you can remain safely on the road. We are so grateful for your positive feedback about Al Hendrickson Toyota, and we'll be here whenever you need us next!

March 28, 2022

the people are very good and right on time tha kyou verymuch for beening quick More

by RALPHAKEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Al Hendrickson Toyota responded

Thank you for this amazing review of Al Hendrickson Toyota! We appreciate your kind words and loyal business.

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