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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,043 Reviews
Call Service Center (954) 448-7257

7,044 Reviews of Al Hendrickson Toyota - Service Center

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January 21, 2022

I am pleased with the service. However I have to wait too long before I can pick up my car. More

by SYLVIA4LUV
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie
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Jan 26, 2022 -

Al Hendrickson Toyota responded

While we are happy to hear that your service was completed well by our team, we do apologize for any delays. We would be grateful for another chance to deliver an easy, efficient experience for you. Thank you for choosing Al Hendrickson Toyota and please don't hesitate to reach out if there is anything more we can do for you.

January 21, 2022

It is a long wait time and hot too. My car felt lighter after the service. More

by KAYLAJEANJACQUES85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2022 -

Al Hendrickson Toyota responded

I am sorry to hear that your service took longer than anticipated. We strive for efficiency and we would be grateful for another opportunity to assist you and give you a five-star experience. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

January 21, 2022

Henry always pleasant treat me very professional Courtney’s he knows he’s job very erll More

by China4pr
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
5.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2022 -

Al Hendrickson Toyota responded

Thank you for taking the time to review Al Hendrickson Toyota! We look forward to working with you during your next visit!

January 21, 2022

Great Service. My service advisor Jarrett Elder is amazing. The wait is sometimes a little long but they are very busy. More

by LINDAMEYER1155
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2022 -

Al Hendrickson Toyota responded

Hi Linda - We appreciate your positive feedback about Jarrett and the team. Thank you for trusting Al Hendrickson Toyota with your time and business, we hope to offer you many five-star experiences in the future!

January 21, 2022

The oil change service is very good, the offer the riding service. I love it More

by MARISOHOME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2022 -

Al Hendrickson Toyota responded

Thank you for choosing Al Hendrickson Toyota for your service needs! We are grateful for your business and we hope to welcome you back again down the road. Have a wonderful day!

January 21, 2022

I paid to much for the service I received, I consider this very unfair and this needs to be changed, please. More

by minnetta77
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2022 -

Al Hendrickson Toyota responded

I am sorry to hear that you were dissatisfied with our pricing, as we strive to remain fair and competitive in that regard. We really value your feedback and I would be more than happy to speak with you directly on the matter. Thank you, Norman Frantz - Service Manager - 954-545-6931

January 21, 2022

Great Customer service the guy helped a lot he made sure that my need are met. More

by TORI1979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2022 -

Al Hendrickson Toyota responded

We are thrilled that our team went the extra mile to make you a happy customer! Thank you from all of us at Al Hendrickson Toyota, we hope to welcome you back again down the road.

January 20, 2022

The service department tried to charge me for tire rotation but did not provide that service. More

by bkice1980
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carmelo
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Feb 03, 2022 -

Al Hendrickson Toyota responded

I'm sorry to hear that you didn't receive your tire rotation and if there was a mistake on our end, I apologize. I would be more than willing to speak with you directly about the cost of your recent service and ensure that we clear up any confusion. If that is a conversation you would be willing to have, please reach out. Thank you, Norman Frantz - Service Manager - 954-545-6931

January 20, 2022

Klaus always advises me what my car needs, he has an excellent customer service, thank you. More

by PATRIFAGA63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus
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Jan 20, 2022 -

Al Hendrickson Toyota responded

It was our pleasure to assist you with your vehicle needs! Thank you for choosing Al Hendrickson Toyota and for stopping by to leave a review. We hope to welcome you back in the future!

January 20, 2022

Good service. Chris L makes the process smooth and simple. Wait times are not as long as expected. More

by DLIZAMA82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2022 -

Al Hendrickson Toyota responded

Seamless, efficient service is our number one goal! Thank you for the great review and for taking your maintenance needs to Al Hendrickson Toyota - we hope to see you back for the next.

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