Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,123 Reviews
Call Service Center (954) 448-7257

7,123 Reviews of Al Hendrickson Toyota - Service Center

Sort by
January 27, 2022

Al Hendrickson Dealer are excellent with their customers in terms of friendly, hospitality. and care. I recommend them to all my freinds. More

by FREDATAYLOR8106
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

January 27, 2022

When I made the appointment she told me that I need 45 min to oil change. In the reception he told 2hours because Covid. I suggest everybody speaks the same language because I didn’t have 2h to wait. More

by DORASIBEMBERG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan
Report | Print
Jan 28, 2022 -

Al Hendrickson Toyota responded

Thank you for bringing this to our attention. I sincerely apologize that we weren't clearer about how long your appointment would take and for any inconvenience this caused. I will share your review with the right people, and I hope we have the chance to impress you in the future. Norman Frantz - Service Manager - 954-545-6931

January 27, 2022

I was taken care of immediately and was treated with much respect. Jeff had done everything I asked for on top of my 15,000 service and I was finished in 1/2 hour. Couldn't be happier!!! More

by HHL0856
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff
Report | Print
Jan 28, 2022 -

Al Hendrickson Toyota responded

We're thrilled Jeff made sure your service needs were met and that you were back on the road in no time. Thanks so much for choosing Al Hendrickson Toyota. We hope to see you again next time!

January 27, 2022

Service is good but the guy on the front desk need to show a little care I hope improves for the better thanks More

by Dorimine8@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember the name
Report | Print
Feb 01, 2022 -

Al Hendrickson Toyota responded

Thank you for your review. We are always looking for ways to improve and I will make sure that the right people see your feedback. If there is anything further you would like to share, please don't hesitate to get in touch. Norman Frantz - Service Manager - 954-545-6931

January 27, 2022

Wish service writer was not on phone ear piece the entire time I tried to communicate and get my car serviced..Having 2 conversations at once..rude and unprofessional More

by aHARRIDEO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Daus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Bonito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 01, 2022 -

Al Hendrickson Toyota responded

I'm sorry to hear about your recent visit. We expect our guests to be treated with attentive service and I apologize this wasn't your experience. I will address your feedback with my team, and if there is anything that I can do to assist you, please call me directly. Thank you, Norman Frantz - Service Manager - 954-545-6931

January 27, 2022

Really good service by jennifer. I will def come back to get the service there. More

by Jonatan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
Report | Print
Jan 30, 2022 -

Al Hendrickson Toyota responded

We love to hear that Jennifer made sure your service experience went off without a hitch. All of us at Al Hendrickson Toyota look forward to seeing you next time!

January 27, 2022

They are always busy.. service techs seem rushed and short staffed. Staff at checkout were not too informative regarding billing questions and seemed uninterested. More

by ?
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Norman Frantz
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2022 -

Al Hendrickson Toyota responded

I am very sorry to hear that you haven't received the prompt, attentive service we pride ourselves on. Your experience is important to us and we will use your feedback to improve moving forward. In the meantime, please don't hesitate to reach out directly if there is anything we can do to turn things around for you. Thank you, Norman Frantz - Service Manager - 954-545-6931

January 27, 2022

My experience thus far with AL Hendrickson Toyota has been nothing but great. I have nothing but positive things to say about them. It's a good reference. More

by RENAUDM3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2022 -

Al Hendrickson Toyota responded

Thank you so much! We are delighted to hear that you've been satisfied with our service and we appreciate you taking time to commend our team. Enjoy your weekend! - Al Hendrickson Toyota team

January 27, 2022

The?dealership. Is great nest i have ever dealt with. Everyone. Deoes theor job well More

by KRUDNICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2022 -

Al Hendrickson Toyota responded

Thank you for sharing your glowing feedback! It was our pleasure to assist you and we look forward to the next opportunity to assist you here at Al Hendrickson Toyota. Have a great day!

January 27, 2022

This place has great service. Klaus has been helping me for years and is super friendly and helpful. More

by kelitrousdale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus
Report | Print
Jan 28, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with Klaus and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

1
...
353
354
355
...
713