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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,038 Reviews

7,040 Reviews of Al Hendrickson Toyota - Service Center

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January 19, 2022

I was told my fluid levels where checked , when I got home the coolant was empty and I had to top buy and too off myself More

by kevin00072002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Klaus
Feb 03, 2022 -

Al Hendrickson Toyota responded

Kevin, I am very sorry to hear that your service wasn't properly completed. We expect meticulous work from our team and it is disappointing that we caused you any inconvenience. We would greatly appreciate another opportunity to assist you, so please don't hesitate to reach out to me directly to discuss this further. Thank you, Norman Frantz - Service Manager - 954-545-6931

January 18, 2022

The service was fine but when I got my car back it had fender damage More

by KRFORMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Al Hendrickson Toyota responded

Thank you for bringing this to my attention. I would like to learn the details of this situation to see what I can do to help. Please call me when you have a free moment so we can discuss this further. Norman Frantz - Service Manager - 954-545-6931

January 18, 2022

The work I requested was completed well and my car now also looks spotless. I recommend using them. More

by JEFFC5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
Jan 18, 2022 -

Al Hendrickson Toyota responded

It was truly our pleasure to assist you, Jeff! Thank you for the terrific feedback and recommendation - we hope to see you back for any future service needs! - your friends at Al Hendrickson Toyota

January 18, 2022

These guys are awesome! Always fast, always friendly, and no gouging for unnecessary stuff. Comfortable waiting room with snacks. More

by THEJENNYMARTIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2022 -

Al Hendrickson Toyota responded

Thank you for taking the time to review us, Jenny! We are so glad to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

January 18, 2022

Everything went well with my visit, my service manager took care of me great. Received excellent service! More

by DeceNF
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Carmelo Armano
Jan 19, 2022 -

Al Hendrickson Toyota responded

We are more than pleased to hear that the Al Hendrickson Toyota team delivered professional service which made your experience a success from start to finish. Thanks for the kudos and have a great day!

January 18, 2022

I would definitely recommend buying a car there but for service I would not waste my time. Poor customer service. I dropped off my car for tints at 7:30 am and only got a call back 7 hours later after i ca More

by MARCELTIUZZI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wesner Larose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Al Hendrickson Toyota responded

While I am happy to hear that you had an enjoyable car-buying experience with us, it's hard to hear that our service has left you wanting more. Your frustration is understandable and I apologize for the trouble you've had trying to reach our team. I will certainly use this feedback as a training opportunity so we can ensure we are doing the best we can to assist our guests in a timely manner. In the meantime, please consider giving me a call directly so I can assist you with your referral check. Kindly, Norman Frantz - Service Manager - 954-545-6931

January 18, 2022

They’re courteous, loyal and respectful, the advisor who took care of me was very polite I didn’t have to remind him of my name, I’ll recommend this dealership anytime. More

by PEACHESBALDIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jarrett Elder Sr.
Jan 19, 2022 -

Al Hendrickson Toyota responded

We strive to go above and beyond for our guests and will make sure our service team knows their commitment to customer satisfaction was recognized. Thanks so much for choosing Al Hendrickson Toyota!

January 18, 2022

The Experience was good the young man, They were politely and they told me what to do, They sign me and told to wait in the waiting area and they will call me has it finishe service,Has for me it's ok.thanks More

by EDWARDSCLIFTON33
Customer Service
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2022 -

Al Hendrickson Toyota responded

Thank you for sharing your positive feedback! We appreciate your business and, if there is anything we can do to earn your five stars, please don't hesitate to reach out. Have a wonderful day! Gary Cann - Vice President Parts and Service - (954) 972-1100

January 18, 2022

This visit could have been better if it wasn't for the inability to work with a customer. I wanted to know the cost of a repair. I was told it could not be done without a $169.99 diagnosis?...I asked why More

by jemg57
Recommend Dealer
No
Employees Worked With
Chris Leporte
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Al Hendrickson Toyota responded

I am sorry to see that you're frustrated by your experience with us. We always want our customers to feel cared for, but it sounds like this is not the impression we left. I appreciate you taking the time to leave this feedback, as it is important to us to learn from our mistakes. If we can do anything else for you, please let us know. Thank you, Norman Frantz - Service Manager - 954-545-6931

January 18, 2022

I love coming to Al Hendrickson. Everyone is very friendly and the customer service is excellent. Its better to have your services done in the morning More

by KRYSTEN.GOODEN186
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wesley in Finance, Shedrick Anderson, Dexter Marshall
Jan 19, 2022 -

Al Hendrickson Toyota responded

In order to deliver the best experience possible, we try to set high expectations for ourselves and are so thrilled you always have a good service visit with us! We're so glad to receive your positive review. Take care! - Al Hendrickson Toyota

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