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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,115 Reviews

7,115 Reviews of Al Hendrickson Toyota - Service Center

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January 26, 2022

4 hours for an oil change and tire rotation seems excessive, too long of a wait More

by jlcaceres
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2022 -

Al Hendrickson Toyota responded

I'm sorry that you're frustrated with the wait time and that our team did not adequately communicate this to you. We strive to be efficient, and it's concerning to have dropped the ball. If there's anything else we can do for you, please let us know. Thanks, Norman Frantz - Service Manager - 954-545-6931

January 26, 2022

Good timely service. Knowledgeable staff. Helpful with service, repairs, and maintenance. Al Hendrickson is a good place to go for our needs. More

by dwaite
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2022 -

Al Hendrickson Toyota responded

Thank you for supporting Al Hendrickson Toyota with a great review! We are delighted that you can trust our team to take excellent care of your vehicle. Have a wonderful day!

January 26, 2022

We are very satisfied!!!starting with ton of Patient We are very satisfied!!! starting with ton of Patient polite and Excellent customer service From beginning to the end 💯💯💯💯💯 More

by Erent2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Jan 27, 2022 -

Al Hendrickson Toyota responded

Thank you for sharing your kind words about our team! We appreciate your business and we hope to welcome you back to Al Hendrickson Toyota for all your future service needs.

January 26, 2022

Service agents were thorough and efficient. I’ll continue to bring my car to this dealer More

by COLON.SHEILA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer, Fred Mohi
Jan 27, 2022 -

Al Hendrickson Toyota responded

We are proud to have earned your continued business! Thank you for trusting our team to take great care of your vehicle, and for sharing a five-star review of Al Hendrickson Toyota.

January 26, 2022

I wait for 3 hours and my service was completed. I had to reschedule . DISAPPOINTED More

by JUNATOUZE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wilnord Louis Charles
Feb 14, 2022 -

Al Hendrickson Toyota responded

We are truly sorry that you left disappointed. I would like to look into why this matter occurred and make sure it is addressed so we can avoid a situation like this from reoccurring down the road but I need your full name. If you would be willing to also give me a call, I would appreciate a chance to make this up to you. Please reach out when you have a moment. Thank you, Norman Frantz - Service Manager - 954-545-6931

January 26, 2022

I arrived at 6:30am for a scheduled check.After a tire I arrived at 6:30am for a scheduled check. After a tire rotation and a replacement of a cabin filter and an air filter, 3 hours had passed and I was More

by VAPORLUX10
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2022 -

Al Hendrickson Toyota responded

We want to apologize that you were kept waiting. Your frustration is understandable, and I will address this matter with the staff so we can continue providing a great experience for our guests. In the meantime, if there is anything I can do to make things right, please consider giving me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

January 26, 2022

I asked about visual inspection of the brakes and it was not done at least nobodi told me The service adviser was fast but I didn’t see that he pays attention to what I say was rush to get to the next cust More

by JRESKY
Recommend Dealer
No
Employees Worked With
Feb 14, 2022 -

Al Hendrickson Toyota responded

We use our customers' feedback as an opportunity to learn and improve so thank you so much for reaching out. It's hard to hear that we have dropped the ball on several occasions, and I will certainly address your concerns with the staff so we can continue making sure our guests go home happy. In the meantime, I would be grateful for a chance to touch base with you directly and see if there is anything I can do to improve your experience. Please consider giving me a call when you have a moment. Thank you, Norman Frantz - Service Manager - 954-545-6931

January 25, 2022

I speack spanish the service very good.love Toyota ,love this service.thankyou very much More

by jsotomayorz
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Diaz
Jan 25, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

January 25, 2022

Felt like county jail. The waiting room is a recipe for anxiety. I still cant believe I didn't leave as soon as I saw it More

by cshrontz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown. All employees were great except the pay lady to get out of the county jail
Feb 14, 2022 -

Al Hendrickson Toyota responded

As you can imagine, your feedback is worrisome and I'm sorry you didn't have a better experience with us. I would like to understand what transpired during your visit so I can make sure your concerns are addressed properly. If that is a conversation you would be willing to have, would you please consider giving me a call? Norman Frantz - Service Manager - 954-545-6931

January 25, 2022

The people were courteous and professional, however, for the work I had done was a bit expensive. More

by KEITH2800
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton
Jan 26, 2022 -

Al Hendrickson Toyota responded

Keith, while it is gratifying to hear that our team was friendly and professional, it is disappointing that you were unhappy with our pricing. We strive to deliver a great value to our guests and I would be happy to speak with you directly and discuss this in more detail. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

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