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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,123 Reviews
Call Service Center (954) 448-7257

7,123 Reviews of Al Hendrickson Toyota - Service Center

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January 27, 2022

Good staff. Very nice people. I am very pleased with the service and the timing is excellent. Thumbs up service department. Thank you for all you do. More

by MONALAFLEUR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2022 -

Al Hendrickson Toyota responded

Thank you for your confidence in our service team! We are grateful for your business and we hope to see you again at Al Hendrickson Toyota. Drive safely!

January 27, 2022

The Al Hendrickson dealership is a top notch operation. Goes out of it's way, with a genuine commitment to customer service, to meet the needs of Toyota owners. It's free oil changes and tire rotation prom More

by Rex Redford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2022 -

Al Hendrickson Toyota responded

Rex, thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

January 27, 2022

Service staff very helpful, my only complaint are the cashiers very unprofessional young ladies both times i went there. More

by JAVIERC615
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2022 -

Al Hendrickson Toyota responded

Thank you for the review. We are always looking for ways to improve our practices, and I apologize for the way you were treated during your visit. I assure you that this feedback will be addressed properly and with the right people. If there is anything more we can do to assist with your situation or improve your experience, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

January 27, 2022

Service Advisor, Chris LePorte provided excellent customer service. Thank you for your prompt friendly service. More

by shari.campenni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2022 -

Al Hendrickson Toyota responded

Shari, thank you for giving Chris a special shoutout! We appreciate your business and kind words about the Al Hendrickson Toyota team. See you next time you need us!

January 27, 2022

This dealership has a very clean and friendly staff that is willing to help and work with you More

by smor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2022 -

Al Hendrickson Toyota responded

Thank you for sharing this positive feedback about our service and facilities! We look forward to seeing you again at Al Hendrickson Toyota.

January 26, 2022

The wait for service was extremely long, 4 hours to be exact. Just to change oil More

by MLLAURENCEAU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jefferey
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Feb 14, 2022 -

Al Hendrickson Toyota responded

I am very sorry to hear about your wait time. We are trying to hire more help and make things run smoother and faster for the near future. Thank you, Norman Frantz - Service Manager - 954-545-6931

Feb 15, 2022 -

MLLAURENCEAU responded

To follow up with the review, they installed a defective filter which caused all the oil to leak out of the car. I was driving close to 2 weeks while oil leaked out of the car. It stop with me on the highway. When I called toyota, they got the nerve to tell me they’re not responsible for towing. To be honest, it’s the second time and I am done with Al Hendrickson. It could have cost me my life. Still waiting on supervisor to call me back from Sunday the 6of February and it’s now the 14th.

January 26, 2022

Great service and helpful staff, highly recommend this dealership to anyone who need Toyota service More

by stephwolfe33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2022 -

Al Hendrickson Toyota responded

Your recommendation means the world to us! Thank you for choosing Al Hendrickson Toyota and for sharing your feedback. We hope to see you again!

January 26, 2022

It is always a pleasant experience when taking my car fur service. I had this vehicle March 2020, very happy with the sales department and the service department. More

by RIVULET2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Klaus Cobb
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Jan 27, 2022 -

Al Hendrickson Toyota responded

We are thrilled to receive your positive feedback! Thank you for choosing Al Hendrickson Toyota and for sharing your experience. We look forward to your next visit!

January 26, 2022

4 hours for an oil change and tire rotation seems excessive, too long of a wait More

by jlcaceres
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2022 -

Al Hendrickson Toyota responded

I'm sorry that you're frustrated with the wait time and that our team did not adequately communicate this to you. We strive to be efficient, and it's concerning to have dropped the ball. If there's anything else we can do for you, please let us know. Thanks, Norman Frantz - Service Manager - 954-545-6931

January 26, 2022

Good timely service. Knowledgeable staff. Helpful with service, repairs, and maintenance. Al Hendrickson is a good place to go for our needs. More

by dwaite
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2022 -

Al Hendrickson Toyota responded

Thank you for supporting Al Hendrickson Toyota with a great review! We are delighted that you can trust our team to take excellent care of your vehicle. Have a wonderful day!

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