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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,132 Reviews
Call Service Center (954) 448-7257

7,132 Reviews of Al Hendrickson Toyota - Service Center

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January 26, 2022

Service agents were thorough and efficient. I’ll continue to bring my car to this dealer More

by COLON.SHEILA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer, Fred Mohi
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Jan 27, 2022 -

Al Hendrickson Toyota responded

We are proud to have earned your continued business! Thank you for trusting our team to take great care of your vehicle, and for sharing a five-star review of Al Hendrickson Toyota.

January 26, 2022

I wait for 3 hours and my service was completed. I had to reschedule . DISAPPOINTED More

by JUNATOUZE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wilnord Louis Charles
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Feb 14, 2022 -

Al Hendrickson Toyota responded

We are truly sorry that you left disappointed. I would like to look into why this matter occurred and make sure it is addressed so we can avoid a situation like this from reoccurring down the road but I need your full name. If you would be willing to also give me a call, I would appreciate a chance to make this up to you. Please reach out when you have a moment. Thank you, Norman Frantz - Service Manager - 954-545-6931

January 26, 2022

I arrived at 6:30am for a scheduled check.After a tire I arrived at 6:30am for a scheduled check. After a tire rotation and a replacement of a cabin filter and an air filter, 3 hours had passed and I was More

by VAPORLUX10
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2022 -

Al Hendrickson Toyota responded

We want to apologize that you were kept waiting. Your frustration is understandable, and I will address this matter with the staff so we can continue providing a great experience for our guests. In the meantime, if there is anything I can do to make things right, please consider giving me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

January 26, 2022

I asked about visual inspection of the brakes and it was not done at least nobodi told me The service adviser was fast but I didn’t see that he pays attention to what I say was rush to get to the next cust More

by JRESKY
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
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Feb 14, 2022 -

Al Hendrickson Toyota responded

We use our customers' feedback as an opportunity to learn and improve so thank you so much for reaching out. It's hard to hear that we have dropped the ball on several occasions, and I will certainly address your concerns with the staff so we can continue making sure our guests go home happy. In the meantime, I would be grateful for a chance to touch base with you directly and see if there is anything I can do to improve your experience. Please consider giving me a call when you have a moment. Thank you, Norman Frantz - Service Manager - 954-545-6931

January 25, 2022

I speack spanish the service very good.love Toyota ,love this service.thankyou very much More

by jsotomayorz
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Diaz
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Jan 25, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

January 25, 2022

Felt like county jail. The waiting room is a recipe for anxiety. I still cant believe I didn't leave as soon as I saw it More

by cshrontz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown. All employees were great except the pay lady to get out of the county jail
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Feb 14, 2022 -

Al Hendrickson Toyota responded

As you can imagine, your feedback is worrisome and I'm sorry you didn't have a better experience with us. I would like to understand what transpired during your visit so I can make sure your concerns are addressed properly. If that is a conversation you would be willing to have, would you please consider giving me a call? Norman Frantz - Service Manager - 954-545-6931

January 25, 2022

The people were courteous and professional, however, for the work I had done was a bit expensive. More

by KEITH2800
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton
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Jan 26, 2022 -

Al Hendrickson Toyota responded

Keith, while it is gratifying to hear that our team was friendly and professional, it is disappointing that you were unhappy with our pricing. We strive to deliver a great value to our guests and I would be happy to speak with you directly and discuss this in more detail. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

January 25, 2022

Love your guys when checking in they're all so nice and have a sense of humor More

by JAMESONJOYCE79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2022 -

Al Hendrickson Toyota responded

This feedback makes us smile! Thank you for choosing Al Hendrickson Toyota for your service needs, and for sharing your support of our team. We look forward to seeing you again!

January 25, 2022

I have been taking my Rav 4 to Al Hendrickson Toyota since it was new in 2013. My car has been running smoothly ever since. Claus is my go to guy at this time for all maintenance needs. I’m ver pleased More

by YOHALF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
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Jan 26, 2022 -

Al Hendrickson Toyota responded

We are so grateful for your years of business! It makes our day to hear that Klaus and the team always take such great care of you and we look forward to your next visit. Thank you from everyone at Al Hendrickson Toyota!

January 25, 2022

Typically just deal with same advisor when getting car serviced and always well informed on status. More

by KMARkWVU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2022 -

Al Hendrickson Toyota responded

We appreciate your continued business and your confidence in our work! Thank you from everyone at Al Hendrickson Toyota and safe travels until we see you again.

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