Back

Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,043 Reviews

7,043 Reviews of Al Hendrickson Toyota - Service Center

Sort by
January 16, 2022

Al Hendrickson Toyota service center is always so professional. Jarrett Elder is always so wonderful and helpful when I go to get my car serviced! More

by Melissa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2022 -

Al Hendrickson Toyota responded

It is nice to hear that our team has your trust! We will let Jarrett know that you always appreciate his help. See you again next time here at Al Hendrickson Toyota!

January 16, 2022

Service w w w w w w w w ww w w w was good More

by WENDAOSCAR
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kulazidis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
4.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Mohi, Shedrick Anderson, Juan Diaz
Jan 17, 2022 -

Al Hendrickson Toyota responded

Thank you for trusting our team to deliver a positive service experience! We appreciate it here at Al Hendrickson Toyota!

January 16, 2022

Have been dealing with Chris LaporeFor sometime now on Have been dealing with Chris Lapore For sometime now on my oil changes He is awesome . Always great customers service. More

by BMARRY2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2022 -

Al Hendrickson Toyota responded

Thank you for taking the time to review us! We strive to deliver seamless and accommodating service, and it is great to hear that this has been reflected in your time working with Chris. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

January 16, 2022

Could be better, waiting time was longer than usual. Advisor care was very good. Satisfyed. More

by LUISMSALAZAR82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Valdez
Jan 26, 2022 -

Al Hendrickson Toyota responded

Luis, I am sorry to hear that your visit took longer than we had anticipated. It is our goal to deliver efficient service, and we would never want our guests to feel as though their time is not being respected. I assure you that we will use this feedback to improve our practices in the future. If there is anything more I can do to assist you or better your visit, please feel free to reach out. Best, Gary Cann - Vice President Parts and Service - (954) 972-1100

Jan 26, 2022 -

LUISMSALAZAR82 responded

Thanks for your response.

January 16, 2022

Prompt, pleasant, courteous intake person.Plenty of Prompt, pleasant, courteous intake person. Plenty of outdoor seating while waiting for repairs. Clean restrooms. Repairs done as expected. More

by PMNYG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2022 -

Al Hendrickson Toyota responded

Prompt, pleasant, and courteous is what we're striving for! We're glad that our team was accommodating and efficient. See you again next time you need us here at Al Hendrickson Toyota!

January 16, 2022

Al Hendrickson Toyota is a dealership that I have been dealing with for years and will continue to do business with for years to come because of their professionalism, courteousness, esprit de corps, clea More

by ivybabygirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zeke Howes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesner Larose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2022 -

Al Hendrickson Toyota responded

Thank you for taking the time to share! We strive to deliver a seamless and straightforward experience for our guests, and it means a lot to hear that this was reflected in your time working with Jared. We will be sure to pass on the kind words to him. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

January 15, 2022

Terrible I waited three hours for an oil change and then they try to charge me $150 for a car with 4000 miles on it. Why did they give me an appointment useless More

by LPORFIDO
Recommend Dealer
No
Employees Worked With
Chris Leporte
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2022 -

Al Hendrickson Toyota responded

I'm so sorry that you were kept waiting. If there was a mix-up regarding the cost of your service I also apologize. Would you please give me a call when you have a free moment? I would like to look into the details of what happened here. Thank you, Norman Frantz - Service Manager - 954-545-6931

January 15, 2022

The service sucked. I had to take my car and go somewhere they care. I stayed for 1hr30 minutes, my car was parked in the lot; no one touched it. I am disappointed. More

by SOMETHING4JOE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown name
Feb 01, 2022 -

Al Hendrickson Toyota responded

I'm so sorry that we weren't able to complete your service. We strive to get our guests back on the roads in a timely manner and I apologize that we let you down. I would appreciate the chance to look into the details of your visit, but I'm going to need some additional information. Please consider giving me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

January 15, 2022

They completed the service one hour after the promise time. Two hours and a half for a oil change. More

by santos.oquendo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Leporte
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2022 -

Al Hendrickson Toyota responded

I'm so sorry that your service visit ran longer than we anticipated. We never want to inconvenience our guests and I will look into what caused these delays. Again, I sincerely apologize. Thank you for your feedback, Norman Frantz - Service Manager - 954-545-6931

January 15, 2022

Good dealer to refer people for buying car or services and the guy who served me was really kind More

by saintfleurnaya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmelo Armando
Jan 17, 2022 -

Al Hendrickson Toyota responded

Thank you for sharing this terrific review! We are proud to have earned your business and we hope to welcome you back to Al Hendrickson Toyota for your future service needs. Have a great day!

...
357
...