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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,336 Reviews
Call Service Center (954) 448-7257

7,336 Reviews of Al Hendrickson Toyota - Service Center

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January 28, 2022

Great guys in and out! Bada Bing!! Staff Friendly nice Great guys in and out! Bada Bing!! Staff Friendly nice prompt and courteous keep up the great work More

by jjablonski@principleauto.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar
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Jan 31, 2022 -

Al Hendrickson Toyota responded

We really appreciate you taking the time to share your feedback! Thank you for choosing Al Hendrickson Toyota for your service needs, we hope to see you again down the road.

January 28, 2022

The service has been phenomenal. The service representative Klaus has kept me abreast of the services that needed to be done to stay on top of the care for my vehicle More

by BAGSAVE_1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus
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Jan 31, 2022 -

Al Hendrickson Toyota responded

We're glad Klaus and the Al Hendrickson Toyota service team always take great care of you! Thank you for the review and for trusting us to keep your vehicle in top-notch shape!

January 28, 2022

I was sold a bad car. I brought it three times back to be serviced and they can't fix the problem More

by ANNE.FOWLER87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2022 -

Al Hendrickson Toyota responded

Anne - I am sorry to see that your vehicle continues to have problems that remain unresolved. I want to be sure that we are doing everything we can to get you up and running, so I hope that I can step in and get this issue sorted out. I will look for your contact information to reach out to you, but in the case that I am unable to find it, would you consider giving me a call? Thank you for bringing this to my attention, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

January 27, 2022

Service Advisor, Chris LePorte provided excellent customer service. Thank you for your prompt friendly service. More

by shari.campenni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2022 -

Al Hendrickson Toyota responded

Shari, thank you for giving Chris a special shoutout! We appreciate your business and kind words about the Al Hendrickson Toyota team. See you next time you need us!

January 27, 2022

This dealership has a very clean and friendly staff that is willing to help and work with you More

by smor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2022 -

Al Hendrickson Toyota responded

Thank you for sharing this positive feedback about our service and facilities! We look forward to seeing you again at Al Hendrickson Toyota.

January 27, 2022

I was taken care of immediately and was treated with much respect. Jeff had done everything I asked for on top of my 15,000 service and I was finished in 1/2 hour. Couldn't be happier!!! More

by HHL0856
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff
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Jan 28, 2022 -

Al Hendrickson Toyota responded

We're thrilled Jeff made sure your service needs were met and that you were back on the road in no time. Thanks so much for choosing Al Hendrickson Toyota. We hope to see you again next time!

January 27, 2022

Wish service writer was not on phone ear piece the entire time I tried to communicate and get my car serviced..Having 2 conversations at once..rude and unprofessional More

by aHARRIDEO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Daus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Bonito
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2022 -

Al Hendrickson Toyota responded

I'm sorry to hear about your recent visit. We expect our guests to be treated with attentive service and I apologize this wasn't your experience. I will address your feedback with my team, and if there is anything that I can do to assist you, please call me directly. Thank you, Norman Frantz - Service Manager - 954-545-6931

January 27, 2022

Service is good but the guy on the front desk need to show a little care I hope improves for the better thanks More

by Dorimine8@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember the name
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Feb 01, 2022 -

Al Hendrickson Toyota responded

Thank you for your review. We are always looking for ways to improve and I will make sure that the right people see your feedback. If there is anything further you would like to share, please don't hesitate to get in touch. Norman Frantz - Service Manager - 954-545-6931

January 27, 2022

This place has great service. Klaus has been helping me for years and is super friendly and helpful. More

by kelitrousdale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus
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Jan 28, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with Klaus and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

January 27, 2022

Good staff. Very nice people. I am very pleased with the service and the timing is excellent. Thumbs up service department. Thank you for all you do. More

by MONALAFLEUR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2022 -

Al Hendrickson Toyota responded

Thank you for your confidence in our service team! We are grateful for your business and we hope to see you again at Al Hendrickson Toyota. Drive safely!

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