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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,089 Reviews

7,089 Reviews of Al Hendrickson Toyota - Service Center

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December 29, 2021

Son atentos y la atención es rápido me gusta y aparte le dan café y dulces More

by JWEISSONM
Customer Service
Recommend Dealer
Yes
Employees Worked With
Evan kendra, Shedrick Anderson
Dec 30, 2021 -

Al Hendrickson Toyota responded

Gracias por tomar el tiempo para compartir tu buena experiencia en Al Hendrickson Toyota! Estamos bien contentos que recibiste la atención que necesitaste, y esperamos tu próxima visita. Que tengas un feliz Año Nuevo!

December 29, 2021

Good attention, good service, nice people, I like the service drop off me and pick me More

by JOANGODI_
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2021 -

Al Hendrickson Toyota responded

We're happy to hear we could provide a seamless service experience for you. Thank you for the feedback. Please let us know if there is anything else the Al Hendrickson Toyota team can help you with next time!

December 29, 2021

Long wait, had to call to see if car was ready, I called 7 times, receptionist kept connecting me to the wrong department. Been coming to al Hendrickson for over 10 never this disappointed More

by Joannez360
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2022 -

Al Hendrickson Toyota responded

It's hard to see that we let you down during your recent experience with us. We understand the value of timely and professional service, and I want to apologize for the extended wait and for the trouble you had connecting with our team. I will certainly look into what could have caused these issues so we may avoid a situation like this moving forward. I hope we get another chance to impress you down the road, and if there is anything else you would like to discuss, please give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 28, 2021

Terrible and demeaning experience. I will tell people not to go here. Service is horrendous and the sales associates are incredibly rude. You should also mot set appointments if you have zero intention of fo More

by Cucitichristina230
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2022 -

Al Hendrickson Toyota responded

Customer service is our priority so it's very concerning to see this feedback. If you were treated with anything less than five-star care then I would like to make things right. Please call me at your earliest convenience so we can talk about what happened here together. I hope to hear from you soon. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

December 28, 2021

The car was ready as promised. That really surprised me. Hope all service department are like that. Great job! More

by TONYDLS02
Customer Service
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2021 -

Al Hendrickson Toyota responded

We are delighted to see that our service team could exceed your expectations and have your car ready on time. Thanks for stopping in and leaving Al Hendrickson Toyota a five-star review! We hope to see you next time.

December 28, 2021

Al Hendrickson’s team has always been great to work with. They are quick and i never have to return my vehicle for a repair for the same work. Keep up the good work!! More

by rmathieu1974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
Dec 29, 2021 -

Al Hendrickson Toyota responded

We are grateful to have earned your continued business and your five-star review. Thank you from all of us at Al Hendrickson Toyota and safe travels until your next visit!

December 28, 2021

As always, Al Hendrickson Toyota’s Service Center provided me with quick, comprehensive, and quality service! I see Jarrett each time I go and he is always super nice and helpful. More

by tiffanyadthompson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2021 -

Al Hendrickson Toyota responded

Thank you for continuing to choose Al Hendrickson Toyota for your service needs! We are thrilled that you are always so well taken care of by Jarrett and the team. Drive safely until we see you next!

December 28, 2021

I have had my ups and downs with Hendricson Toyota but I believe them to be a very good dealership. My service advisor was/is Jarrett Elder and I like him a great deal. He is smart, knowledgeable and prepar More

by HARRYG67
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2022 -

Al Hendrickson Toyota responded

Hello - We are glad to hear that Jarrett has provided you with reliable service, but we do apologize for the delay. Customer satisfaction is our priority, and we'll work to improve our wait times moving forward. Thank you for your patience and feedback. Please don't hesitate to reach out if there is anything further you would like to share. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

Jan 06, 2022 -

HARRYG67 responded

Thanks for the note Gary. It is appreciated. When I picked up my car Jarrett indicated that I would need new brakes pretty soon. I don't mind getting them and I am happy to have it done at Al Hendricson. I have looked on your website and on Toyota's national website and I cannot find any discount coupons...for anything in service. If you hear or see anything coupon-wise, especially if it pertains to brakes, I would be grateful if you would let me know so I could take advantage of the savings. Thank you. Harry Griffin

Jan 26, 2022 -

Al Hendrickson Toyota responded

Hello Mr. Griffin, I apologize: Gary is no longer with us, but whenever you are ready to come in please ask for me and I would be happy to help you. Thank you, Norman Frantz- Service Manager- 954-545-6931

December 28, 2021

I have a great experience every time I visit the staff is friendly and very professional More

by tanyab_74
Recommend Dealer
Yes
Employees Worked With
Charles
Dec 29, 2021 -

Al Hendrickson Toyota responded

We are thrilled that you have always had such positive experiences with our team! Thank you for giving Al Hendrickson Toyota your business, we look forward to seeing you again next time.

December 28, 2021

I received good attention and despite how busy the service was quite fast. It was a pleasant experience More

by Rafael Viera Caballero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2021 -

Al Hendrickson Toyota responded

Thank you for this feedback, Rafael! We appreciate you choosing Al Hendrickson Toyota for your auto needs. Have a great day!

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