Al Hendrickson Toyota - Service Center

Very pleased with service advisor Jarrett Elder. Very professional and personable.great service in a timely manner professional and personable.great service in a timely manner More

Looks like the rattle in my car was identified, so grateful for tech’s time to drive for the noise. Now hopefully it will be fixed. grateful for tech’s time to drive for the noise. Now hopefully it will be fixed. More

Very wonderful and professional staff members that continue to hold a very high standard, really appreciate it continue to hold a very high standard, really appreciate it More

I am so disappointed in the service. I will not be coming back if they don't make it right. My new vehicle is insured and not to mention insured to the wazoooo with after market repair insurance purchased at back if they don't make it right. My new vehicle is insured and not to mention insured to the wazoooo with after market repair insurance purchased at AH facility. After mechanics come up with the same results of defective radio and Mic as I did, I was told in a later phone call that it was not going to be looked at anymore and to pick up the vehicle. Oh, forgot to mention the 45 minute wait to be seen as each person at service counter kept passing me off as they were staying, unprofessionally that they were not coming in the sext day to go to someone else, yeah really bad impression that we as consumers are just a number. Anyway back to my dilemma that the service tech was obviously told redact his statement that he achieved exactly what I was experiencing, unfortunately, he was on speaker with my wife and daughter as witness. So now my service tech text me to pick up my vehicle on Christmas Eve with no concern that they have not addressed the issue of my radio not properly working. It is obvious that this is a numbers game about get em in and out fast to make volume sales or servicing. My construction business bought vehicles in the past, but I have never seen the such poor service in terms of customer service once you buy their vehicle. I hope this goes to upper corporate managers as I am writing this as I deeply support my local business as I have lived and worked in Coconut Creek Florida for 27 years, but I guess loyal customers don't mean anything anymore, sad that were are here today, and writing a true but bad review on Al Hendrickson Toyota. Guys do what is right and not treat customers as cash cows. We are your loyal customers and that is worth more than money in the bank. I am very disappointed. More

The service was very good it was fast and the guy that took care of me he was very good. took care of me he was very good. More

Usually is only 2 hours, this time 3.5 hours, when I ask Jeffry Valdez, at costumer service, his answer was “ if you are in hurry, I ask to pull you car now as it is” was veryunpolite, he has to learn how t Jeffry Valdez, at costumer service, his answer was “ if you are in hurry, I ask to pull you car now as it is” was veryunpolite, he has to learn how to cope with costumers, other wise he is in the wrong job. More

Very helpful staff. The job was done in the period of time offered. You can find several things to grab on the waiting room. time offered. You can find several things to grab on the waiting room. More

Great Customer Service. Fast And Peaceful Service.Al Hendrickson Has Wonderful Customer Service And Wonderful Workers. Hendrickson Has Wonderful Customer Service And Wonderful Workers. More

I've bought 3 cars from here. Always great experience. Service dept is great too. Service dept is great too. More

The service was efficient and thorough. The service writers were polite and friendly. Good experience! writers were polite and friendly. Good experience! More