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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,207 Reviews
Call Service Center (954) 448-7257

7,207 Reviews of Al Hendrickson Toyota - Service Center

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December 28, 2021

I have had my ups and downs with Hendricson Toyota but I believe them to be a very good dealership. My service advisor was/is Jarrett Elder and I like him a great deal. He is smart, knowledgeable and prepar More

by HARRYG67
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2022 -

Al Hendrickson Toyota responded

Hello - We are glad to hear that Jarrett has provided you with reliable service, but we do apologize for the delay. Customer satisfaction is our priority, and we'll work to improve our wait times moving forward. Thank you for your patience and feedback. Please don't hesitate to reach out if there is anything further you would like to share. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

Jan 06, 2022 -

HARRYG67 responded

Thanks for the note Gary. It is appreciated. When I picked up my car Jarrett indicated that I would need new brakes pretty soon. I don't mind getting them and I am happy to have it done at Al Hendricson. I have looked on your website and on Toyota's national website and I cannot find any discount coupons...for anything in service. If you hear or see anything coupon-wise, especially if it pertains to brakes, I would be grateful if you would let me know so I could take advantage of the savings. Thank you. Harry Griffin

Jan 26, 2022 -

Al Hendrickson Toyota responded

Hello Mr. Griffin, I apologize: Gary is no longer with us, but whenever you are ready to come in please ask for me and I would be happy to help you. Thank you, Norman Frantz- Service Manager- 954-545-6931

December 28, 2021

If you go into Al Hendrickson feeling disgruntled, you sure will be leaving with guaranteed SATISFACTION More

by YVETTEFAYE2006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2021 -

Al Hendrickson Toyota responded

This feedback means the world to us! Thank you for choosing Al Hendrickson Toyota and for taking the time to share your support. We hope to see you again!

December 28, 2021

The service representative who checked me in was great! My appointment on took 1 hour! More

by EHRLICHNEAL49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 29, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to review us! We appreciate your support and are happy to hear that the Al Hendrickson Toyota team was able to get the job done. Drive safely, and we hope to see you back!

December 28, 2021

Excellent work. The rep did a excellent job on making sure I was satisfied with it More

by JAJANRAIN69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan Kendra
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Dec 29, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your business and are happy to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back!

December 28, 2021

Nice, courteous staff. They explained clearly what they were going to do. Car was completed within the timeframe they said. More

by Cpaotb
Friendliness
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your business and are thrilled to hear that the team delivered such a straightforward experience. Drive safely, and we hope to see you back at Al Hendrickson Toyota!

December 27, 2021

Service people courteous & helpful. Work was done quickly and expertly. All did their best to make experience very pleasant. Thank you! More

by LAGRECO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zeke Howes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Diaz
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Dec 27, 2021 -

Al Hendrickson Toyota responded

Hearing we made your service experience easy and pleasant from start to finish brings a smile to our faces. Thank you for reviewing Al Hendrickson Toyota and for trusting us with the job!

December 27, 2021

Communication between myself and Service Advisor great. As usual Klaus was on point by giving me updated information. He is a Very professional Advisor who takes his job seriously and I appreciate that. More

by kenrickshirley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2021 -

Al Hendrickson Toyota responded

Klaus is one of the best in the business! Thank you so much for supporting Al Hendrickson Toyota and we will see you next time!

December 27, 2021

Service for the vehicle great but for customer service I give 0 Chris l very rude & unprofessional More

by TUNESHE13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2022 -

Al Hendrickson Toyota responded

Though it's great to hear that you're pleased with the quality of our work, it's concerning that the treatment you received from our team did not reflect our high standards. I appreciate you bringing this to my attention, and this feedback will be addressed with the proper personnel. If you wish to elaborate, or if I can do anything to better this situation, please don't hesitate to contact me. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 27, 2021

They treat me very well and good care of my car thank you Al Toyota More

by rapmika
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Saint Fleur
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Dec 27, 2021 -

Al Hendrickson Toyota responded

It's our pleasure to assist you! Thank you for rating Al Hendrickson Toyota five stars.

December 26, 2021

Great experience, wonderful staffs professionalism was above expectations. I would recommend this company to my family and friends. More

by CAMPAUL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan Kendra
Report | Print
Dec 27, 2021 -

Al Hendrickson Toyota responded

We are always happy to help you out! Thanks for choosing Al Hendrickson Toyota and we'll see you next time!

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