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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,069 Reviews

7,069 Reviews of Al Hendrickson Toyota - Service Center

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December 03, 2021

Very pleasant folks throughout the service center. They not only treated customers kindly and professionally but each other the same way! This was my 1st visit and I’m very pleased! More

by Sue Posey
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Carmello
Dec 03, 2021 -

Al Hendrickson Toyota responded

We're elated to hear that your first service visit didn't disappoint, Sue! Thank you for leaving Al Hendrickson Toyota an amazing review - we hope to see you back again next time!

December 03, 2021

When arrived it was very crowded, but the service technician was quick and pleasant. He promptly notified us when our car was ready. He was friendly More

by PELTMILLICENT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2021 -

Al Hendrickson Toyota responded

We want our guests to be able to depend on us for efficient care and consistent updates, and we're thrilled to hear we're hitting the mark. Thank you for allowing the Al Hendrickson Toyota team to take care of your service needs, and we wish you safe travels until we see you next!

December 03, 2021

Long wait for service. Apt was 11:15 am was promise to be done at 1:30pm so I waited check with them after 1:30pm didn't even start yet. They finish at 3:30pm. ENDED WAITING OVER 4 HOURS FOR SERVICE WASTED M More

by VIVIAN_SCHULMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Al Hendrickson Toyota responded

Vivian, I'm sorry to hear we let you down with the timing of your service. We never intend to keep our guests waiting, and we do our best to provide accurate quotes. It sounds as though some added communication would've been helpful in this situation, and I will share that with my team. If there is anything I can do to make this right for you, please give me a call at your earliest convenience. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 03, 2021

Excellent service on time answer all my questions I will recommended to aby one thank you More

by JURKAUSKASLUCIA
Recommend Dealer
Yes
Employees Worked With
Dec 03, 2021 -

Al Hendrickson Toyota responded

Thanks for this great review of Al Hendrickson Toyota! It makes us happy that our team answered all your questions. See you again next time.

December 03, 2021

First time here , and I really like, in general good costumer service, definitely I will comeback again and again. More

by ariel contreras
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Al Hendrickson Toyota responded

We're so happy to hear we made an excellent first impression, Ariel! We're thrilled that you plan to return to Al Hendrickson Toyota for your future service needs, and we'll look very forward to lending a hand once more!

December 03, 2021

Arrived and my vehicle was taken in at appointment time. My service rep, Chris LaPorte, greeted me and asked me if I had any concerns about my vehicle. I was called quickly to let me know the service was More

by ktarvid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Al Hendrickson Toyota responded

We are thrilled to hear that Chris and the team went above and beyond to make you a happy customer! Thank you for giving Al Hendrickson Toyota your business and your five-star feedback. Safe travels until we see you next!

December 02, 2021

great service at dealership excellent service Jarret is a good and honest service 'that helped me fix the car More

by frankdwoolcott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

Al Hendrickson Toyota responded

It makes us happy that Jarret was helpful in fixing your vehicle. Thank you for trusting the Al Hendrickson Toyota team to take care of you.

December 02, 2021

Lleve mi carro a mantenimiento y no lo hicieron me lo devolvieron como lo lleve More

by ISABEL.AP08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No recuerdo el nombre
Dec 20, 2021 -

Al Hendrickson Toyota responded

Isabel, queremos lo mejor para nuestros clientes y es muy decepcionante oír que este no se reflejo en su tiempo trabajando con nosotros. Agradecería la oportunidad de hablar con usted para ver si hay algo que pueda hacer para mejorar su visita. Si está dispuesto, por favor llámame para discutir. Gracias, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

December 02, 2021

Jennifer got me in and out in a timely manner and I didn’t even have an appointment. I came in with an emergency and it was handled like clock work. More

by DadofTwins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton
Dec 02, 2021 -

Al Hendrickson Toyota responded

We're so glad you turned to the Al Hendrickson Toyota team to assist you with your service emergency! We'll always do all we can to get you safely and swiftly back on the road, and we're so pleased we succeeded. Many thanks for your confidence in our dealership, and we wish you safe travels until we see you next!

December 02, 2021

Everybody wrote it as a team that what makes the Everybody wrote it as a team that what makes the difference thank you Al Hendrickson Toyota More

by JACKIEWT7432
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jennifer
Dec 03, 2021 -

Al Hendrickson Toyota responded

We're grateful to have earned your five stars. Thanks so much for being a great Al Hendrickson Toyota customer!

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