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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,052 Reviews
Call Service Center (954) 448-7257

7,052 Reviews of Al Hendrickson Toyota - Service Center

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November 24, 2021

It was my first service for my vehicle! Jennifer was It was my first service for my vehicle! Jennifer was professional! Good snacks! Clean restrooms More

by GeorgianaBROGNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
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Nov 29, 2021 -

Al Hendrickson Toyota responded

Thank you so much for this awesome review! We are thrilled to hear you enjoyed our facilities and had a great experience with Jessica here at Al Hendrickson Toyota. Safe travels until we see you next time!

November 24, 2021

Blind, courteous, and reliable. They understood my issues as I am a recent resident of Florida and were v er y cooperative. More

by johnwheeler241
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember his name
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Nov 29, 2021 -

Al Hendrickson Toyota responded

John, thank you for the great review! We appreciate your support and are happy to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

November 24, 2021

Good and kind service, the wait was long…I thought they forgot I was there…nothing to write! More

by lee.schuster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t remember his name
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Dec 20, 2021 -

Al Hendrickson Toyota responded

Lee, thank you for sharing about your recent visit. Though we're happy to hear that you're satisfied with your service quality, it's concerning that you were worried we'd forgotten about you. Attentive and efficient care is always the goal, and I'm sorry to hear we didn't make more of an effort to show that during your visit. We will discuss this review internally to make sure we're doing all we can to provide the very best customer service in the future. Your feedback is so appreciated, and if there's anything more you wish to share, please reach out. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 24, 2021

I want to give a shout out to Anthony in service, he helped me out big time. Thanks again Anthony More

by Spell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
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Nov 29, 2021 -

Al Hendrickson Toyota responded

We'll be sure to let Anthony know you appreciated his help! Thank you for the stellar rating, from the whole Al Hendrickson Toyota team!

November 23, 2021

I like working with Henry in service. However the prices are much higher than other places. My husband paid $500 for two tires. I paid $200 for four a couple of years ago somewhere else, for example. If pri More

by VALERIEKSHORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2021 -

Al Hendrickson Toyota responded

While it is wonderful to hear that Henry always makes sure your service needs are taken care of, I want to apologize that you aren't fully satisfied with our costs as we strive to keep our pricing fair and accessible. I would be more than happy to discuss your recent visits and answer any questions you may have. Please consider giving me a call if you'd like to have that discussion. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 23, 2021

Saturday’s visit was phenomenal! Klaus Cobb so professional, organized and efficient. Hope he stays More

by beverleeburak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
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Nov 23, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to review us! We appreciate your support and are happy to hear that Klaus went the extra mile to assist with your vehicle. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

November 23, 2021

Very happy with the service. Fast and friendly. Good work provided and all questions answered. Would recommed them. More

by FLALAW1983
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 24, 2021 -

Al Hendrickson Toyota responded

We're always happy to answer any questions our customers may have. Thank you so much for the review and we hope to see you at Al Hendrickson Toyota again next time. Take care!

November 23, 2021

very good attention, kindness, guidance from the service advisor Oscar very good service from the mechanics staff More

by NCTORGUE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 24, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your support and are happy to hear that Oscar earned your five stars. Drive safely, and we hope to see you back at Al Hendrickson Toyota down the road!

November 23, 2021

I waited for 6 hours to get a oil and rear break change that was too long. More

by OBRIANLOGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2021 -

Al Hendrickson Toyota responded

I am sorry to hear that your visit took longer than anticipated. We strive to deliver efficient service, and it is never our intention to inconvenience our guests. I assure you that we will use this feedback to better our practices in the future. If there is anything more I can do to improve your visit or anything else you would like to share, please feel free to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 23, 2021

The analyst who handled my case was horrible. No clear communication at all. The battery didn't test correctly and I should have been notified but I saw that all the way in the end on the notes provided i More

by Dbleusky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wilnord
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Dec 20, 2021 -

Al Hendrickson Toyota responded

I am sorry to read this review. We strive to deliver communicative and efficient service, and it is concerning that this was not better reflected in your time working with us. I assure you that I will look into your situation to see that this feedback is properly addressed. Lastly, I would appreciate the chance to speak with you to see if there is anything more I can do to help straighten things out. If you are willing to discuss this further, please give me a call directly. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

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