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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,198 Reviews

7,200 Reviews of Al Hendrickson Toyota - Service Center

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December 07, 2021

Awesome customer service he helps me with all my requests he is so good and knows his work very welll More

by cristyjulia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2021 -

Al Hendrickson Toyota responded

We are thrilled to receive your positive feedback! Thank you for choosing Al Hendrickson Toyota for your service needs, we hope to welcome you back in the future. Drive safely!

December 06, 2021

The staff at Al Hendrickson is helpful and pleasant even during it's peak hours. The dealer also has a nice waiting area providing for individuals to be socially distant. Techs provide personal vehicle upda More

by Steelefaithful
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shedrick Anderson
Dec 06, 2021 -

Al Hendrickson Toyota responded

Thank you for the positive feedback about our service and facilities! We truly appreciate you recommending our dealership to your friends and family. Safe driving and hope to see you next time at Al Hendrickson Toyota!

December 06, 2021

I make anpointment for 10 :am and call me after two hours afther change the oil .I when home at 1:00 pm the next day i look onther my car i see a pat oil.I call and pick up my car explain my situation and th More

by Kjsoto
Recommend Dealer
No
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Al Hendrickson Toyota responded

We expect a much higher level of service and care than you are describing, so it is disappointing to read this feedback. I would like to ensure that your concerns are addressed as quickly as possible, so I would appreciate the opportunity to discuss this together. I will look for your contact information, but please feel free to give me a call as well. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 06, 2021

The service area always do an excellent job of maintenance to my car. They were very efficient. More

by MAISELYN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmelo Armano
Dec 06, 2021 -

Al Hendrickson Toyota responded

Thanks for the five-star review! Al Hendrickson Toyota is always pleased to see that we have provided our guests with quality service. Have a great day!

December 06, 2021

Next time I'll schedule during the week not the weekend when everyone is off. More

by lcampbell0877
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Al Hendrickson Toyota responded

We pride ourselves on exceptional service and I want to apologize that you were kept waiting during your visit. I look forward to getting another chance to impress you down the road. In the meantime, please feel free to reach out to me if there is anything else I can help you with. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 05, 2021

Jarret was very friendly and courteous and answered all my concerns. I feel comfortable returning for my future services. More

by MARIEPABON70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Al Hendrickson Toyota responded

'Friendly' and 'courteous' are two great things to hear about our team! We will let Jarret know that you enjoyed working with him. We look forward to helping you again next time! --The Al Hendrickson Toyota team

December 05, 2021

I asked for a diagnostic of everything wrong with vehicle and was given none by service representative. Also I expressed that the airbag light was on when vehicle was returned which was not on initially. I h More

by WATERBEARER03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
1.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Al Hendrickson Toyota responded

This is a concerning review to read, and I do sincerely apologize for the miscommunication that occurred here. I assure you that we will use this as a learning experience and ensure we improve our process going forward. I would also like to address your concerns and answer any questions you have regarding your vehicle. If I am unable to reach you, please give me a call when you have a moment. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 05, 2021

Great service, Chris K always the best,he explains everything clearly.so I understand the service needed More

by LINDACORVINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Al Hendrickson Toyota responded

Providing informed and helpful service is our goal, Linda! Thank you for the amazing feedback and for giving Chris a shout-out - we'll be sure to pass the kudos along! - the Al Hendrickson Toyota team

December 05, 2021

Takes way way way too long to be attended even with an appointment. Unrealistic wait time for an oil change and tire rotation. Waited almost 4 hours with an appointment made. More

by shirah.rodriguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jennifer
Jan 05, 2022 -

Al Hendrickson Toyota responded

We try to provide prompt and professional service for all our customers and I'm disappointed this wasn't reflected in your experience. I will bring your feedback to the team so we may improve our services moving forward. Again, I'm sorry that we let you down, and if there is anything I can do to improve your experience, please reach out. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 05, 2021

My car service took about two hours and a half ...little bit too long this time More

by juliaconde63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
Dec 20, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review, Julia! We are always looking for ways to improve for our guests, and we apologize if your visit took longer than anticipated. We will be sure to use this feedback to improve our efficiency moving forward. If there is anything more we can do to assist you, please don't hesitate to reach out. Best, Gary Cann - Vice President Parts and Service - (954) 972-1100

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