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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,052 Reviews
Call Service Center (954) 448-7257

7,052 Reviews of Al Hendrickson Toyota - Service Center

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November 21, 2021

2 hr delay for services. They need to notify the customers upon finishing the work. More

by jpanick7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
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Dec 20, 2021 -

Al Hendrickson Toyota responded

Thank you for bringing your experience to our attention. We genuinely do value the time you lend to us for service, and I apologize that we didn't better exemplify that during your time with us. I will share this feedback with my team and we will make more of an effort to provide efficient and communicative care moving forward. If you can share any additional input please consider reaching out to me directly. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 21, 2021

It’s was a pleasure working with you guys and I would recommend you to my friends More

by KALIMERA1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zeke Howes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2021 -

Al Hendrickson Toyota responded

It means a lot to see this feedback. Thank you for being a great Al Hendrickson Toyota customer!

November 20, 2021

Jennifer Burton has excellent customer service skills. She is very knowledgeable, answered all of my questions and addressed my concerns. More

by Lemuria.1313
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton
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Nov 20, 2021 -

Al Hendrickson Toyota responded

Thanks for the review of Al Hendrickson Toyota! We're glad to hear that Jennifer was so helpful during your visit and we look forward to taking care of you next time!

November 20, 2021

I’m always happy with the fast and great service. Once you get there they always attend to you. More

by OLIVERGUTI27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2021 -

Al Hendrickson Toyota responded

Thank you for the great feedback, Oliver! We appreciate your support and are happy to hear that the Al Hendrickson Toyota team delivered a five-star experience. Drive safely, and we hope to see you back!

November 20, 2021

I went in for a tire rotation and oil change. When I left the service center, I realized my tire pressure was the same. Meaning they didn’t rotate my tires nor did they put the air pressure to the recommende More

by MRMENA200
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2021 -

Al Hendrickson Toyota responded

I appreciate you bringing this to my immediate attention. Our goal is always to provide thorough care, and it's disappointing that we've let you down. I apologize that no one has returned your call thus far and would be more than happy to step in and offer my direct assistance. Please contact me whenever you are next available so I can make this right for you. Kindly, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 20, 2021

Me hacen ir a realizar un servicio y resulta que fue equivocación de ellos que no tenia que hacerlo perdí tiempo en ir para allá More

by JWEISSONM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2021 -

Al Hendrickson Toyota responded

Queremos lo mejor para nuestros clientes y lamentamos que haber dejado una mala impresión. Agradeceríamos la oportunidad de hablar con usted para ver si podemos arreglar la situación. Si está dispuesto, no dude en llamarnos en para discutir. Gracias, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 20, 2021

Everything was on time. My wait time was what I was told. The waiting area was clean and spacious. Fresh coffee. Area very clean. More

by CCIVITA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
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Nov 22, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to share! We are so happy to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

November 20, 2021

Anthony Colon provided exceptional service. He made the process simple and made sure my situation was resolved. More

by lesliemusa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Colon
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Nov 22, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to review us, Leslie! We are so happy to hear that Anthony delivered such a successful service experience. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

November 20, 2021

Service personnel were great fast and courteous. Always a pleasant experience when I go to have my car serviced. More

by Organist7014
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2021 -

Al Hendrickson Toyota responded

Thank you for the glowing feedback! We appreciate your business and are happy to hear that you had such a seamless service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

November 20, 2021

The service was very nice. I felt comfortable. If you can tell the people use headphones will be great! More

by JESSICAGUZMANC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2021 -

Al Hendrickson Toyota responded

Jessica, thanks for leaving Al Hendrickson Toyota this great review! We're pleased that our team was helpful and kind.

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