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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,201 Reviews

7,201 Reviews of Al Hendrickson Toyota - Service Center

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December 04, 2021

My bater-te was changed takes almost a month to get ready after I left I read a noise on my car like a have a lots water on inside the car ‘ one day when I open my car door I saw a lots of water come from u More

by PJOSH29
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Al Hendrickson Toyota responded

I am sorry to see the low rating, as we take customer service very seriously. If you're willing, I would love to get a bit more information about your experience to see if there is anything I can do to help. Would you please reach me directly at your convenience? Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 04, 2021

Service was excellent with knowledgeable friendly people I personally like Al Hendrickson Toyota and I will recommend to my friends More

by KAKALAYIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan Kendra
Dec 06, 2021 -

Al Hendrickson Toyota responded

Thank you for the recommendation and all-around fantastic review! We're so glad we're delivering the friendly, knowledgeable client care we aim for - and we appreciate you trusting us with your business! See you next time. - the Al Hendrickson Toyota team

December 04, 2021

Service was excellent and wait time satisfactory, seeing I did not have an appointment to replace my tire. More

by dor_latham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Al Hendrickson Toyota responded

We're so glad we could accommodate your schedule and get you taken care of in a courteous and timely manner. Thank you for the amazing review and for choosing Al Hendrickson Toyota!

December 04, 2021

As usual a very fine and courteous service provided by the service person at Hendrickson More

by SDEVOCHT
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Al Hendrickson Toyota responded

We appreciate this review of Al Hendrickson Toyota! It makes us happy that our team delivered a great service experience. See you again next time!

December 04, 2021

Al Anderson has a fast reliable Customer service team. They get you in and get you out with reliable service. thank you More

by MICHAEL D Ellis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Al Hendrickson Toyota responded

We're glad you can count on the Al Hendrickson Toyota team, Michael! Thank you for the outstanding review and for placing your trust in us - we'll be here when you need us next!

December 04, 2021

This was my first time here, in which I had a 8:15 appointment to get my oil changed, and didn’t get to leave until 11. Very disappointed in that type of wait time, for a very simplistic service. More

by AMERICANSAVAGE84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Al Hendrickson Toyota responded

It's disappointing to hear that we haven't made the best first impression. Allow me to assure you that providing our guests with efficient service is always a top priority. We will continue to make this a focus as we move forward, and we hope you'll allow us another chance in the future to provide you with better service. If you have any additional feedback, feel free to reach out. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 04, 2021

Klaus give a excellent service. I hope the everything they fixed in my car is the right thing More

by Patricia
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Dec 06, 2021 -

Al Hendrickson Toyota responded

Thank you for your positive feedback and for your confidence in Klaus and the Al Hendrickson Toyota team, Patricia - if there's anything else you need, please don't hesitate to get back in touch! Take care.

December 04, 2021

Service people are unreliable, they lie to the customers and like to inflate the invoice More

by CRISTANCHO0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar Vizcarra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carmine Armano
Jan 05, 2022 -

Al Hendrickson Toyota responded

We do not run our business to deceive our guests or take advantage of them. We understand the value of transparency, and our team works hard to show this during each visit. It sounds as though it would be best if we spoke about your experience. Would you please reach out to me whenever you are next available? Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 04, 2021

Luis and all the team are super nice, explain everything about the cars and the most important they try to give you the best opción for your budget !! More

by gredgar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erik C
Dec 06, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful experience working with Luis and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

December 03, 2021

Had my car being serviced for over a month just to get it back super dirty. I cleaned my car inside and out before bringing it to be serviced, and got it back dirty as xxxx with bird xxxx everywhere. Toyota More

by thaissabraga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmelo
Dec 20, 2021 -

Al Hendrickson Toyota responded

I want to apologize for how your vehicle was returned to you. We have higher standards than this and I will speak with my team about this review. Thank you for bringing this to my attention, and if there is anything else that I can do to assist you, please give me a call. Gary Cann - Vice President Parts and Service - (954) 972-1100

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