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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,201 Reviews

7,201 Reviews of Al Hendrickson Toyota - Service Center

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December 03, 2021

Very pleasant folks throughout the service center. They not only treated customers kindly and professionally but each other the same way! This was my 1st visit and I’m very pleased! More

by Sue Posey
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Carmello
Dec 03, 2021 -

Al Hendrickson Toyota responded

We're elated to hear that your first service visit didn't disappoint, Sue! Thank you for leaving Al Hendrickson Toyota an amazing review - we hope to see you back again next time!

December 03, 2021

Long wait for service. Apt was 11:15 am was promise to be done at 1:30pm so I waited check with them after 1:30pm didn't even start yet. They finish at 3:30pm. ENDED WAITING OVER 4 HOURS FOR SERVICE WASTED M More

by VIVIAN_SCHULMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Al Hendrickson Toyota responded

Vivian, I'm sorry to hear we let you down with the timing of your service. We never intend to keep our guests waiting, and we do our best to provide accurate quotes. It sounds as though some added communication would've been helpful in this situation, and I will share that with my team. If there is anything I can do to make this right for you, please give me a call at your earliest convenience. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 03, 2021

Excellent service on time answer all my questions I will recommended to aby one thank you More

by JURKAUSKASLUCIA
Recommend Dealer
Yes
Employees Worked With
Dec 03, 2021 -

Al Hendrickson Toyota responded

Thanks for this great review of Al Hendrickson Toyota! It makes us happy that our team answered all your questions. See you again next time.

December 03, 2021

First time here , and I really like, in general good costumer service, definitely I will comeback again and again. More

by ariel contreras
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Al Hendrickson Toyota responded

We're so happy to hear we made an excellent first impression, Ariel! We're thrilled that you plan to return to Al Hendrickson Toyota for your future service needs, and we'll look very forward to lending a hand once more!

December 03, 2021

Jennifer took great care of our vehicle. She even reminded me that our oil change service was due. This saved us a trip back by taking care of both issues at one. The vehicle was repaired quickly and More

by DAN.COURSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Burton
Dec 03, 2021 -

Al Hendrickson Toyota responded

We've always got your best interest in mind, Dan! It's wonderful to hear that our team's efficient and detailed care made your recent visit such a success. Thank you for sharing your support for Al Hendrickson Toyota, and drive safely!

December 03, 2021

Al Hendrickson is a well run machine. Great service and very professional. I wouldn’t go anywhere else!!! More

by Redheader
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer in service department
Dec 03, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your business and are happy to hear that you are so confident in the Al Hendrickson Toyota team to get the job done. Drive safely, and we hope to see you back again down the road!

December 03, 2021

When arrived it was very crowded, but the service technician was quick and pleasant. He promptly notified us when our car was ready. He was friendly More

by PELTMILLICENT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2021 -

Al Hendrickson Toyota responded

We want our guests to be able to depend on us for efficient care and consistent updates, and we're thrilled to hear we're hitting the mark. Thank you for allowing the Al Hendrickson Toyota team to take care of your service needs, and we wish you safe travels until we see you next!

December 03, 2021

Arrived and my vehicle was taken in at appointment time. My service rep, Chris LaPorte, greeted me and asked me if I had any concerns about my vehicle. I was called quickly to let me know the service was More

by ktarvid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Al Hendrickson Toyota responded

We are thrilled to hear that Chris and the team went above and beyond to make you a happy customer! Thank you for giving Al Hendrickson Toyota your business and your five-star feedback. Safe travels until we see you next!

December 02, 2021

Best car dealer. I have ever been best car I ever driven. Tell my friends More

by ANAGUZMAN84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chener Petit Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2021 -

Al Hendrickson Toyota responded

Feedback like yours makes us so happy! Thanks for giving Al Hendrickson Toyota your kudos after we could assist you so successfully. Enjoy!

December 02, 2021

Extremely overpriced plus waiting hours are more than four hours. Short staffed among other things. More

by paulinetackore1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Leporte
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Al Hendrickson Toyota responded

We pride ourselves on delivering a better service experience than this, and it's disappointing that we let you down. I apologize for that extended wait time during your visit, and I would also be more than willing to speak with you directly about the cost of your recent service and ensure that we clear up any confusion. Again, I'm sorry for the negative experience, and I hope to make things right. Please give me a call at (954) 972-1100. Thank you, Gary Cann - Vice President Parts and Service

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