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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,207 Reviews

7,207 Reviews of Al Hendrickson Toyota - Service Center

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December 01, 2021

Asked for appointment And got one right away when I could come service truck was. GREAT More

by DANTLE7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb service consultant. GREAT
Dec 02, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your support and are happy to hear that the Al Hendrickson Toyota team delivered such a successful service experience. Drive safely, and we hope to see you back next time!

December 01, 2021

Great service and friendly staff at this location. Very happy with my service yesterday. Chris was helpful More

by TATIANA662003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

Al Hendrickson Toyota responded

Tatiana, thank you for the great review! We appreciate your support and are happy to hear that you had such a successful service experience working with Chris and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

December 01, 2021

I was in line with 4 others for the same service person, not cool. Sad More

by KATH3314
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 20, 2021 -

Al Hendrickson Toyota responded

Kath - I'm very sorry that you were kept waiting. We never want to inconvenience our guests so I appreciate you bringing this situation to my attention. If you would like to share further details about your visit, please reach out to me directly. I welcome the opportunity to have a conversation. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 01, 2021

I went in for an oil change and it was only supposed to cost $86 but I ended up paying over $2,000. They said I had boil leakage and everything and I just feel like I was horribly horribly overcharged for More

by MOMOMY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Al Hendrickson Toyota responded

We want what is best for our customers so this is a disappointing review to read. I would be more than willing to speak with you directly about the cost of your recent service and ensure that we clear up any confusion. Without a name or number, I am unable to find you in our database, so please give me a call at a time that works for you. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 30, 2021

Jarrett is a great empl. Always does his best for the customers always professional and nice More

by JOECELECTRIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

Al Hendrickson Toyota responded

We're really happy to hear these kind words about Jarrett! We love having your business here at Al Hendrickson Toyota.

November 30, 2021

A front and rear tire on our 2018 Camry needed replacement after we struck a curb on Nov.24, 2021 and needed two new tires. We called Klaus Cobb at Al Hendrickson Service Dept. and Klaus quickly s More

by fordmerc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Dec 01, 2021 -

Al Hendrickson Toyota responded

Thanks for trusting our team to help you out! We're pleased that Klaus was especially wonderful to work with and that he kept you in the loop throughout your entire time with us. It makes us happy that Klaus was professional, informative, and respectful. Thank you for the great review. --The Al Hendrickson Toyota Team

November 30, 2021

Good service they are listening the to customer very wise and courtesy to everyone and polite More

by JUSLAINE
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Dec 01, 2021 -

Al Hendrickson Toyota responded

This feedback means a lot to us! Thank you for choosing Al Hendrickson Toyota and for stopping by to share a terrific review. We look forward to your next visit!

November 30, 2021

Toyota is always the car's I bought,and I get my car's also service there . I'll recommend your service. More

by vblack2946
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Diaz
Dec 01, 2021 -

Al Hendrickson Toyota responded

Thank you for continuing to choose Al Hendrickson Toyota! We are thrilled that you are always well taken care of by our team and we look forward to working with you again next time. Until then, we wish you safe and happy driving!

November 30, 2021

I have to say I received excellent service. I had to return to the dealership when I noticed my tire pressures were not being reported after a tire rotation. The manager got the very mechanic worked on More

by happycampr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Technician Jose Mercado
Nov 30, 2021 -

Al Hendrickson Toyota responded

We're so happy to hear that the Al Hendrickson Toyota team delivered great service. We're pleased that we went above and beyond to answer your questions. Thanks for these kind words.

November 30, 2021

Had an appointment and g he af to wait. Others without appointments were taken first. More

by nepatfan69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Al Hendrickson Toyota responded

I apologize for your visit taking longer than we anticipated. We strive to deliver efficient service, and it is never our intention to inconvenience our guests. I assure you that we will use this feedback to improve our practices in the future. If there is anything more I can do to assist you or better your time working with us, please feel free to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

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