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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,048 Reviews
Call Service Center (954) 448-7257

7,048 Reviews of Al Hendrickson Toyota - Service Center

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November 12, 2021

Good service all problems fixed waiting room nice with coffee snacks and reading material pleasant visit More

by Billm0721
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey
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Nov 14, 2021 -

Al Hendrickson Toyota responded

We love hearing we met your expectations, Bill! Thank you for visiting Al Hendrickson Toyota, and we look forward to lending a hand with all your service needs in the future!

November 12, 2021

They got me in and got me out fairly quickly, especially for a dealership. Not bad. More

by dosh_102
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2021 -

Al Hendrickson Toyota responded

Our goal is always to keep your visits efficient yet thorough at Al Hendrickson Toyota! We're happy to hear we're hitting the mark, and we hope we'll see you again next time you require service!

November 12, 2021

Always the place to service my car never had any issues coming here. Service with a smile especially from Mr Garrett More

by TSHARI340
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2021 -

Al Hendrickson Toyota responded

Thank you for giving Garrett and the Al Hendrickson Toyota team such a kind shoutout. We're grateful to have earned your support and look forward to assisting you again down the road. Take care!

November 12, 2021

The personnel is good, courteous and helpful. It's the service area that needs some TLC... also the waiting area needs some improvement. New chairs, a couple more TVs . New coffee machine... things along More

by CHARLESRALPH30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
Report | Print
Nov 15, 2021 -

Al Hendrickson Toyota responded

Hi Charles - We're glad to hear our team provided you with great customer service during your recent visit. We're grateful that you've provided us with suggestions that would elevate your experience, and our team will certainly consider them. In the meantime, we hope you continue to rely on Al Hendrickson Toyota for all your automotive needs!

November 12, 2021

Great costumer service. Pretty fast car service. Nice workers. Clean place. Convenient schedule. Only the TV too.loud in the waiting room More

by MARISELASAYAGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2021 -

Al Hendrickson Toyota responded

Thank you for providing us with feedback on your recent experience, Marisela. We love hearing that our efficient care and exceptional customer service made your visit so positive. We've made note of the volume on the TV and will be sure to keep it at a reasonable level from here on. The Al Hendrickson Toyota team is happy to assist you with your service needs, and we look forward to your next visit!

November 12, 2021

Evertime I go get service done, I get hit with false issues, I bought the car from you all. More

by siwomyel1985
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2021 -

Al Hendrickson Toyota responded

I apologize if our diagnosis of your vehicle's issues has not been the sole source of the issues you are facing. Our team does their best to find the root of the problem and present you with lasting solutions to your automotive troubles. It would be helpful if you could provide me with more detail to address this feedback. Please consider reaching out to me whenever time permits so I can offer my direct support. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 12, 2021

The customer service representative was great. And the vehicle was ready within less time he told me it would, despite the fact they were busy. More

by KIM KELLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2021 -

Al Hendrickson Toyota responded

We're happy to hear that the Al Hendrickson Toyota team was able to take care of you. Thanks for the kudos and we hope to see you again down the road. Take care!

November 12, 2021

The service is convenient and on time. I appreciate the prompt service. It would be nice if you provided car washes. More

by mzdoyle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2021 -

Al Hendrickson Toyota responded

It's lovely to hear how much you appreciate our efforts to keep your visits efficient! We appreciate the suggestion for an added wash and will certainly consider that moving forward. Thank you for your business with Al Hendrickson Toyota, and drive safely!

November 12, 2021

Oscar did a great job, taking care of my car.Thanks so Oscar did a great job, taking care of my car. Thanks so much! Kept me informed. More

by henry08451
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review, Henry! We appreciate your support and are happy to hear that you had such a successful service experience working with Oscar. Drive safely, and we hope to see you back at Al Hendrickson Toyota!

November 12, 2021

The service Dept. Used to be more organized than what I experienced yesterday. More business than the service Dept can handle. Waited for 3 hours for a 5,000 mile oil change. They did a tire rotation and a More

by MASHMEED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Armando
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Dec 20, 2021 -

Al Hendrickson Toyota responded

Mashmeed, I'm sorry to hear that your recent visit left you wanting more. We aim for speedy and efficient client service, and it's disappointing you've come away with a different impression. I will share this feedback with my staff, but I also invite you to call me so I can address these concerns and make this right however I can. I hope to hear from you. Best, Gary Cann - Vice President Parts and Service - (954) 972-1100

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