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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,053 Reviews

7,053 Reviews of Al Hendrickson Toyota - Service Center

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November 06, 2021

The service was excellent.. The time estimated was exactly kept. Will take my car back again. More

by THOMASDEROSA09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to review us, Thomas! We strive to deliver a seamless service experience for our guests, and it is wonderful to hear that this was reflected in your time working with us. Drive safely, and we hope to see you back at Al Hendrickson Toyota!

November 05, 2021

Once again Klaus Cobb was immediately attentive to my car and had me come in right away! Thank you Klaus! More

by jennifermassa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Nov 05, 2021 -

Al Hendrickson Toyota responded

Thanks for trusting Klaus to take care of your vehicle here at Al Hendrickson Toyota. Isn't Klaus the best? See you next time!

November 05, 2021

Right rear door making vibrating noice due to loose part on door panel , second time I addressed issue with no pósitive, also since I have no ride to go pick my car up, I called to request at home pick up, More

by EDDIE5829
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Al Hendrickson Toyota responded

Eddie, I'm sorry to hear that the issue with your door panel persisted. I'm pleased that you gave us the chance to correct this for you, but it's disappointing that we let you down with accommodations to our dealership. We never intend to keep our guests waiting and wondering, and I apologize for the lack of communication. We will discuss your review internally to ensure we're doing all we can to provide exceptional service moving forward. If there is anything more I can do for you, please reach out. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 04, 2021

Henry, the service rep is very accommodating and willing to help. He willingly review any questionable problem I have. More

by HLEE125H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2021 -

Al Hendrickson Toyota responded

Thanks for sharing these kind words about Henry! We're happy that he's accommodating and helpful! --The Al Hendrickson Toyota team

November 04, 2021

It is always a pleasure to take my car for service. Klaus is quick to respond and set up an appointment, and most importantly very knowledgeable. Klaus is Kool! More

by Macarela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Nov 04, 2021 -

Al Hendrickson Toyota responded

The pleasure is genuinely all ours, Macarela! Klaus will be delighted to hear that his responsive and informative care means so much to you. Thank you for bringing your automotive business to Al Hendrickson Toyota, and drive safely until we see you next!

November 04, 2021

Had a sudden problem with my car so I had no appointment; I pulled in to service and within an hour my car was fixed and back on the road! More

by cynthia obrien
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer from the Service Dept- *****
Nov 04, 2021 -

Al Hendrickson Toyota responded

Our team is always happy to accommodate you whenever we have the opportunity, Cynthia! We're glad the Al Hendrickson Toyota team could get you safely back on the road, and we look forward to working with you again next time you require service!

November 04, 2021

Jennifer was great Informative. Explained everything Jennifer was great Informative. Explained everything about what was need for my car Kind. Helpfull More

by BPA53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer in service. Rate a 10
Nov 04, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful service experience working with Jennifer and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

November 04, 2021

Great job and friendly they really know what they are doing great job glad I came in More

by davidvmillersr
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2021 -

Al Hendrickson Toyota responded

Thanks so much for taking the time to leave Al Hendrickson Toyota a review! We are happy you stopped in as well. Have a great day!

November 04, 2021

Brand new week old Truck had damaged side wall on tire that looked like manufacturers defect. Brought to service instead of replacing tire they offered discounted tire. Then it took two hours to replace o More

by Truck854
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure employees names
Dec 20, 2021 -

Al Hendrickson Toyota responded

I'm sorry to hear that you're frustrated by your experience with us. I apologize that your service took longer than you expected, as I understand how this can be disappointing. We certainly expect better customer service than this from our team, so I will look into what happened here so that we can improve. If there's anything else we can do for you, let us know. Best, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 04, 2021

Great service and friendly staff. They were available to arrange a same day service in less then 1 hour. Thanks More

by V.CUELLO845
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan Kendra
Nov 05, 2021 -

Al Hendrickson Toyota responded

We are so happy we could help! Thank you for choosing Al Hendrickson Toyota for your service needs, and for taking the time to share your review. We look forward to seeing you again down the road!

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