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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,214 Reviews

7,214 Reviews of Al Hendrickson Toyota - Service Center

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November 18, 2021

Second time leaving oil smudge marks on leather interior. Damage lever on driver's side back door. Attempted multiple calls, left messages, including messages to service manager to return call. Days later, More

by HENDERSONRICARDO01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shedrick Anderson
Dec 20, 2021 -

Al Hendrickson Toyota responded

I am very sorry to hear that your vehicle wasn't returned in pristine condition and that you have had trouble reaching us to discuss these concerns. We expect much more meticulous, attentive service for our guests and I would like to ensure that we do what we can to turn things around from here on out. I will look for your contact information and reach out shortly. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 18, 2021

Service as usual performed in a very expeditious manner. Kudos to Jeffrey Valdez for his excellent service More

by HTAPIERO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Valdez
Nov 19, 2021 -

Al Hendrickson Toyota responded

Thank you for the glowing review! Hearing that you had such a successful service experience working with Jeffrey made us smile. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

November 18, 2021

Got dings on my car window seal and wondow seal not properly install and bent. More

by MICHELLE.MAULLON
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Al Hendrickson Toyota responded

We want our customers to feel confident in the work we perform on their vehicles and I will be speaking with our team in an effort to provide our guests with better quality service in the future. In the meantime, I would be grateful to step in and see what I can do to assist you. Please give me a call at your earliest convenience. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 18, 2021

Always an amazing crew everyone is amazing and super nice. I’ve been coming here for years and seeing Jaret More

by Andrea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to review us, Andrea! We appreciate your support and are happy to hear that you had such a successful service experience working with Jaret and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

November 18, 2021

Customer service was absolutely a pleasure. He answered all my questions in a professional manner. I recommend Al Hendricks Toyota to everyone. More

by CAPJAP1010
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Zeke Howes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Al Hendrickson Toyota responded

It's excellent to hear that our informative care and professionalism made your service experience a pleasure! Thank you so much for recommending Al Hendrickson Toyota, and we look forward to assisting you again in the future!

November 18, 2021

The service is consistently professional. Chris Laporte is outstanding. I use Chris all the time More

by Bob R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Al Hendrickson Toyota responded

Hi Bob - Thank you so much for your continued business and your confidence in Chris! We are happy to hear that you are always so well taken care of and we look forward to your next visit to Al Hendrickson Toyota.

November 18, 2021

Chris Kulazidis goes above and beyond to keep me informed. He is professional and truly knows his cars. When I told him what happened he diagnosed the problem straightaway. Won’t go anywhere else. More

by SFSHARONBROWN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to review us! We appreciate your support and are happy to hear that you had such a successful service experience working with Chris and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

November 18, 2021

all the staff that work at Al Hendrickson toyota are very professional and attentive in customer service More

by jifjan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2021 -

Al Hendrickson Toyota responded

This review is much appreciated by the entire Al Hendrickson Toyota team! We're pleased that everyone demonstrated professionalism and an attentive attitude.

November 18, 2021

It got the job done but not the most welcoming place. Disorganized and not very clean. More

by Carlos_D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilnord Louis Charles
Dec 20, 2021 -

Al Hendrickson Toyota responded

Hi Carlos - This is certainly not the impression we want our guests to have after their service visit. Our team aims to be efficient and to offer our guests a warm welcome, and I apologize that your experience differed from these goals. If you have any other detailed input to share that will help us provide an improved experience in the future, please don't hesitate to reach out. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 18, 2021

Evan Kendra was very helpful and knowledgeable. I went in for my yearly maintenance on my Camry and even without an appointment the service was quick and efficient. More

by kimRN1994
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan Kendra
Nov 19, 2021 -

Al Hendrickson Toyota responded

We're pleased that our team was helpful and knowledgeable throughout your service experience. Thanks for trusting us here at Al Hendrickson Toyota to take care of your Toyota Camry.

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