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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,058 Reviews
Call Service Center (954) 448-7257

7,058 Reviews of Al Hendrickson Toyota - Service Center

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November 01, 2021

The service took 3 hrs when they promised 2hr. Then, I was charged for tire rotation and was not done. My husband called today to enquiry about it. NO ANSWER! More

by Eva
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carmelo Armano
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Nov 02, 2021 -

Eva responded

W

Dec 20, 2021 -

Al Hendrickson Toyota responded

Eva, I'm sorry your service took longer than estimated and that you have doubts about the completion of some of our work. I also apologize we haven't gotten back to your husband yet. Would you mind giving me a call so I can address your concerns directly and see what I can do to help? I am unable to determine your contact information without a last name. Best, Gary Cann - Vice President Parts and Service - (954) 972-1100

October 31, 2021

El mejor cervicio al cliente muy efectivo siempre tienen las solucion del problema Siempre lo recomiendo More

by TONYSALON02
Customer Service
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2021 -

Al Hendrickson Toyota responded

Gracias por la reseña! Queremos lo mejor para nuestros clientes y apreciamos la confianza en nuestro equipo. Que tenga un buen día y esperamos volver a verle en Al Hendrickson Toyota!

October 31, 2021

I found out they put the wrong tires on my car. I would never recommend this dealership More

by GABRIELLAROMEUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2021 -

Al Hendrickson Toyota responded

Gabriella, allow me to extend my sincerest apology for this error. Our team aims to provide detailed care at every visit, and it's disappointing that we missed the mark. I would be grateful for the chance to learn more about what transpired so that I may have the ability to directly address this feedback. I will make an effort to reach you, or you are always welcome to contact me if you wish. Kindly, Gary Cann - Vice President Parts and Service - (954) 972-1100

October 31, 2021

Fast and professional service, thank you Anthony. I will continue to use this dealership for my Toyota. More

by FRANCISAP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
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Oct 31, 2021 -

Al Hendrickson Toyota responded

Francis, we look forward to working with you more at Al Hendrickson Toyota! From Anthony and the team here, we appreciate your great review and we wish you safe travels until we see you next!

October 30, 2021

Always quick, friendly service. Klaus does a great job. Knowledgeable, mindful of time. Great job More

by MOM4LIFE317
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus
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Nov 01, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful service experience working with Klaus. Drive safely, and we hope to see you back at Al Hendrickson Toyota!

October 30, 2021

The best customer service ever! They always explain everything to me about my car . Thanks very much much Klauss More

by IRA.PONYTAIL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Klauss
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Nov 01, 2021 -

Al Hendrickson Toyota responded

Your review is sincerely appreciated! Thanks for the kind words. --Al Hendrickson Toyota's team

October 30, 2021

My experience was excellent. Mr.Klaus went beyond his way in helping me. My car was finished in a timely manner. More

by CUTTIELOPEZ
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
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Nov 01, 2021 -

Al Hendrickson Toyota responded

Thanks for sharing these kind words about Mr. Klaus! We appreciate your confidence in our team's work here at Al Hendrickson Toyota.

October 30, 2021

They were great. On time with my appointment and had my car ready earlier than they told me More

by MINDELA11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton
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Nov 01, 2021 -

Al Hendrickson Toyota responded

We appreciate the wonderful review of Al Hendrickson Toyota! It makes us happy that our team delivered a great experience.

October 29, 2021

Henry Delgado gives great service. He is an excellent worker and very dedicated satisfying all his customers needs. AWESOME JOB! More

by Carlos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2021 -

Al Hendrickson Toyota responded

Hi Carlos - It makes our day to hear that Henry and the team took such great care of you! Thank you for choosing Al Hendrickson Toyota and for taking the time to leave us a review. We hope to welcome you back for your future services!

October 29, 2021

Chris was very helpful throughout as my car had a few issues. Informed me of new items that need to be monitored that were not under my warranty. Bob the shuttle driver was also very nice and conversatio More

by J.KENT67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2021 -

Al Hendrickson Toyota responded

It's great to hear that you enjoyed working with Chris, Bob, and our Al Hendrickson Toyota team during your recent service experience. Thank you for supporting us with a positive review! We hope to see you down the road.

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