Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,215 Reviews
Call Service Center (954) 448-7257

7,215 Reviews of Al Hendrickson Toyota - Service Center

Sort by
November 12, 2021

Evertime I go get service done, I get hit with false issues, I bought the car from you all. More

by siwomyel1985
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2021 -

Al Hendrickson Toyota responded

I apologize if our diagnosis of your vehicle's issues has not been the sole source of the issues you are facing. Our team does their best to find the root of the problem and present you with lasting solutions to your automotive troubles. It would be helpful if you could provide me with more detail to address this feedback. Please consider reaching out to me whenever time permits so I can offer my direct support. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 12, 2021

The customer service representative was great. And the vehicle was ready within less time he told me it would, despite the fact they were busy. More

by KIM KELLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2021 -

Al Hendrickson Toyota responded

We're happy to hear that the Al Hendrickson Toyota team was able to take care of you. Thanks for the kudos and we hope to see you again down the road. Take care!

November 12, 2021

My advisor was honest, helpful, he assisted me with transportation and had my car ready before it was promised. Excellent service More

by Eddeleon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Valdez
Report | Print
Nov 13, 2021 -

Al Hendrickson Toyota responded

We're happy that the Al Hendrickson Toyota team delivered an excellent experience! It's great that you're pleased by your service.

November 12, 2021

Calling service for appt. Is impossible. No one answers and they never touch base with you. Long waits. Evan Service In take Tech polite, efficient, helpful. More

by barbny2fl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Coxwell
2.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Jackson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chener Petit Louis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Zeke Howes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evan Kendra accommodating
Report | Print
Dec 20, 2021 -

Al Hendrickson Toyota responded

Hi Barb - Thank you for bringing your experience to our attention. Allow me to apologize for the difficulty you've experienced trying to make an appointment by phone. We want booking with us to be simple and straightforward, and I regret that this hasn't been the case so far. I'm sorry that the wait was also longer than expected and want to assure you our team is continually working to provide the most efficient appointments possible. We're grateful for your business and your input and hope you'll reach out if there's anything more we can do to make your experience more positive. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 12, 2021

Service at Al Hendrickson toyota is always good and on-time. Jennifer is attentive and friendly. More

by csmartinez2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
Report | Print
Nov 15, 2021 -

Al Hendrickson Toyota responded

It's excellent to hear you know you can rely on Al Hendrickson Toyota for timely and meticulous service! Jennifer will be glad to see your kind words about her attentive and friendly care, and we hope that exact level of customer service will have you returning to our dealership in the future!

November 12, 2021

Great costumer service. Pretty fast car service. Nice workers. Clean place. Convenient schedule. Only the TV too.loud in the waiting room More

by MARISELASAYAGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2021 -

Al Hendrickson Toyota responded

Thank you for providing us with feedback on your recent experience, Marisela. We love hearing that our efficient care and exceptional customer service made your visit so positive. We've made note of the volume on the TV and will be sure to keep it at a reasonable level from here on. The Al Hendrickson Toyota team is happy to assist you with your service needs, and we look forward to your next visit!

November 12, 2021

The service is convenient and on time. I appreciate the prompt service. It would be nice if you provided car washes. More

by mzdoyle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2021 -

Al Hendrickson Toyota responded

It's lovely to hear how much you appreciate our efforts to keep your visits efficient! We appreciate the suggestion for an added wash and will certainly consider that moving forward. Thank you for your business with Al Hendrickson Toyota, and drive safely!

November 12, 2021

Oscar did a great job, taking care of my car.Thanks so Oscar did a great job, taking care of my car. Thanks so much! Kept me informed. More

by henry08451
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review, Henry! We appreciate your support and are happy to hear that you had such a successful service experience working with Oscar. Drive safely, and we hope to see you back at Al Hendrickson Toyota!

November 12, 2021

The service Dept. Used to be more organized than what I experienced yesterday. More business than the service Dept can handle. Waited for 3 hours for a 5,000 mile oil change. They did a tire rotation and a More

by MASHMEED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Armando
Report | Print
Dec 20, 2021 -

Al Hendrickson Toyota responded

Mashmeed, I'm sorry to hear that your recent visit left you wanting more. We aim for speedy and efficient client service, and it's disappointing you've come away with a different impression. I will share this feedback with my staff, but I also invite you to call me so I can address these concerns and make this right however I can. I hope to hear from you. Best, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 12, 2021

The personnel is good, courteous and helpful. It's the service area that needs some TLC... also the waiting area needs some improvement. New chairs, a couple more TVs . New coffee machine... things along More

by CHARLESRALPH30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
Report | Print
Nov 15, 2021 -

Al Hendrickson Toyota responded

Hi Charles - We're glad to hear our team provided you with great customer service during your recent visit. We're grateful that you've provided us with suggestions that would elevate your experience, and our team will certainly consider them. In the meantime, we hope you continue to rely on Al Hendrickson Toyota for all your automotive needs!

1
...
431
432
433
...
722