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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,069 Reviews

7,069 Reviews of Al Hendrickson Toyota - Service Center

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August 01, 2021

The service was about 45 minutes to an hour. very fast! and the employee was really nice ! I didn't have to wait too long! More

by faugues4
Customer Service
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Al Hendrickson Toyota responded

Thanks for the great review of Al Hendrickson Toyota! We're happy that we could get you back on the roads quickly and that everyone was kind!

August 01, 2021

Carmelo was very professional and courteous. I take chemo and he arranged for me to get a ride back to my home and later to pick up my car. both drivers were delightful and courteous. More

by NScricca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
One of my drivers was a slender black gentleman who was professional and courteous. I think the other driver was John, work there 5 weeks and loved it, you can tell. I thought both drivers were delightful and you can tell they enjoy their work.
Aug 02, 2021 -

Al Hendrickson Toyota responded

Thanks for your amazing review of Al Hendrickson Toyota! We're so happy to hear that you loved working with Carmelo and that he was so kind and helpful.

August 01, 2021

I got new CH-R April 28, 2021, I my car, but I do not understand why I had to pay for a new tire. It should have been patched or replaced for free. More

by teetee04026
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2021 -

Al Hendrickson Toyota responded

Thank you for trusting us with your business. Customer satisfaction is our highest priority and I apologize that you didn't have a five-star experience. I would be happy to speak with you directly and answer any questions you might have regarding your purchase. Please don't hesitate to give me a call. Jessica Fernandez - Asst. to the Chairman - 954-545-6502

July 31, 2021

Jarrett always take care of us in an outstanding way!! He is always willing to heard what we need and what else he can suggest. He’s the best!! Thank you Jarrett!! Debbie. More

by DEBORAHDELABLANCA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Al Hendrickson Toyota responded

Thank you for your kind review, Deborah! We're so glad to hear the Al Hendrickson Toyota team could be a help. Come back soon!

July 31, 2021

Klaus is a amazing asset to the Al Hendrickson team. I will only deal with him when I go there. He has the qualities that I look for in a service advisor. honesty and integrity. More

by PROGANJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Klaus Cobb
Aug 02, 2021 -

Al Hendrickson Toyota responded

Thank you for the kind review! Hearing that you had such a successful service experience working with Klaus made our day. Drive safely, and we hope to see you again at Al Hendrickson Toyota!

July 31, 2021

More than 4hours for a change oil. Place really dirty and without coffee options. Much worse than other Toyota’s store that I have been More

by viniciusfsobrinho
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2021 -

Al Hendrickson Toyota responded

I am sorry to hear that your visit took longer than we had anticipated. We strive to deliver a seamless service experience for our guests, and it is never our intention to inconvenience them. I assure you that we will use this feedback to work towards improving our efficiency and our waiting area in the future. If there is anything more we can do to assist you or anything else you would like to share, please don’t hesitate to reach out. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

July 30, 2021

super great, professional & polite could not do enough promised the car would be ready in 45 minutes it was!!! plus car was delivered to me Door opened and a nice thank you!! More

by LARRY.EDINGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Mohi
Jul 30, 2021 -

Al Hendrickson Toyota responded

It's great to hear that our team at Al Hendrickson Toyota was professional and polite. We're glad that we could get you back out on the roads in a timely manner. Thanks for the 5 stars, Larry!

July 29, 2021

My appointment went as planned, Jeff Allen was easy to work with. I purchased my Highlander from this dealership last year and both of my service appointments have been positive experiences. More

by PUNCHY717
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Allen
Jul 29, 2021 -

Al Hendrickson Toyota responded

Thank you for the review! We love that Jeff was a pleasure to work with and that your service appointments have all been positive experiences! At Al Hendrickson Toyota you can count on us to take the very best care of your Toyota Highlander. We're grateful for your repeat patronage and look forward to assisting you again in the future!

July 28, 2021

I was satisfied with the person who was my service advisor, not happy that the passenger seat was pushed up to the dashboard and the driver seat was actually touching the roof of the car. More

by PATRICIACGAYLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2021 -

Al Hendrickson Toyota responded

Hi Patricia, thank you for providing us with valuable feedback on your recent experience. We will be sure to share the information you have provided us with our service team to prevent this from happening in the future. Should you need anything further feel free to reach out to me directly. Thank you. Gary Cann - Vice President Parts and Service - (954) 972-1100

July 28, 2021

Service was ok but disappointed the dealership does not offer car washes.i choose this location because it is close to me but I will have to go to other dealership because they offer car washes. More

by BADRUDEENAZAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Aug 28, 2021 -

Al Hendrickson Toyota responded

I'm sorry to hear our car wash policy disappointed you, and I'll share this feedback with our team so we can work to improve our customer experience moving forward. Please don't hesitate to give me a call if there is anything else you'd like to share or discuss. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

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