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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,211 Reviews

7,211 Reviews of Al Hendrickson Toyota - Service Center

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September 19, 2021

This was the very 1st service on my new Rav4 (while I was out of town on vacation). Dealer got me in right away and everyone was very friendly and efficient. More

by KZINKHAN55
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Anthony Colon
Sep 20, 2021 -

Al Hendrickson Toyota responded

We appreciate your kind words. Making service appointments easy and hassle-free is what we aim to do. Thanks for choosing Al Hendrickson Toyota and we look forward to your next visit!

Sep 21, 2021 -

KZINKHAN55 responded

Thanks!

September 18, 2021

By far the best service Dept around. I would highly recommend them for your vehicle repairs More

by joanne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus
Sep 18, 2021 -

Al Hendrickson Toyota responded

We appreciate the kind words, Joanne! Thanks for supporting Al Hendrickson Toyota and we hope to see you again soon!

September 17, 2021

The service and attention was great! I just have something to say, my car interior is beige and when I received it back it the pilot seat and door were a little dirty with grease, not a big deal but More

by gabbya17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmelo Armano
Oct 02, 2021 -

Al Hendrickson Toyota responded

Gabby - While it is great to hear that the team delivered a successful service experience, I apologize for the state of your vehicle upon receiving it. We want the most for our guests, and it is never our intention to inconvenience them. I assure you that we will use this feedback to prevent this from happening in the future. If there is anything more I can do to assist you or improve your visit, please feel free to reach out. Best, Gary Cann - Vice President Parts and Service - (954) 972-1100

September 17, 2021

Service took too long almost 6 hr, I dropped the car at 9.30 till 3 pm. Also. I was promised someone to picked me up but nobody called or showed up, after waiting for 1.5hrs I ended up taking a cab to get More

by WGSH17
Recommend Dealer
Yes
Employees Worked With
Other Employees : Shedrick Anderson
Oct 02, 2021 -

Al Hendrickson Toyota responded

I am sorry to hear that your service took longer than anticipated and that you didn't receive the communicative care we pride ourselves on. If you have outstanding concerns, I would be more than happy to speak with you directly and address them. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

September 17, 2021

I came in to have my car service and asked three times if my car would be washed and cleaned which is something that I’m a custom to with my other Toyota dealership I’ve never got an answer and the car was n More

by melaniepurvis48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember the name
Oct 02, 2021 -

Al Hendrickson Toyota responded

We expect more for our guests than what you have described and I'm so sorry that we couldn't complete your request for a car wash. I will address your concerns with the team to ensure we are accommodating each of our guests to the best of our abilities. Again, I apologize that we missed the mark, and I hope we get another chance to impress you down the road. In the meantime, please feel free to give me a call if there is anything else you would like to discuss. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

September 17, 2021

Great experience and profesional service! All my questions were answered cordially. All service team have excellent actitud. Thanks! More

by andresferreiralabastida
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2021 -

Al Hendrickson Toyota responded

It is always our pleasure to assist you with any questions you may have! Making sure our guests are fully confident in the work we perform is our goal and it certainly sounds like the Al Hendrickson Toyota team made sure to hit that mark. Thank you for stopping in!

September 17, 2021

Lovely Jarrett Elder & nice Mechanic- great people , helpful, kind & took some time to explain things. More

by ELLENCULLIVAN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mechanic that worked on my car-Nice Person.
Sep 17, 2021 -

Al Hendrickson Toyota responded

We are always more than happy to help you out! Thanks for supporting Al Hendrickson Toyota!

September 17, 2021

Helped me out when i had questions. Chris K was really nice! Will be coming back again. More

by alexia.abarillas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2021 -

Al Hendrickson Toyota responded

Thank you for the terrific review, Alexia - we hope to have the pleasure of serving you at Al Hendrickson Toyota again down the road!

September 15, 2021

My vehicle was promised at a certain time and it was finished a bit sooner. More

by silberfeld
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2021 -

Al Hendrickson Toyota responded

We are thrilled that our team could exceed your expectations and give you a positive experience! Thank you for choosing Al Hendrickson Toyota and for taking the time to review our work. Drive safely!

September 15, 2021

Profesional service!!! Kindness and always the repair work is made on time!!! I’m a driver and I can not waist time waiting too long!!!!I have to keep driving and that happened only at Hendrickson Toyota More

by OMARGONZI@yahho.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2021 -

Al Hendrickson Toyota responded

Your review fills us with pride. We are so happy to hear we could accommodate you with your repair, and will certainly let the Al Hendrickson Toyota team know you appreciated the help. Thank you for your support. Safe travels!

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