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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,164 Reviews

7,164 Reviews of Al Hendrickson Toyota - Service Center

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June 17, 2021

very good experience, no problems, excellent services, I will tell every one I know that al hendrick has a very good service dept - you should use them More

by PHIL68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you again down the road!

June 17, 2021

Poor service, dirty counters. The service desk needs some serious updating. My vehicle issues were not resolved. When i provided a poor review i recived a caned email response which was even more disappointi More

by kmaracotta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2021 -

Al Hendrickson Toyota responded

We appreciate your feedback and apologize for not being able to resolve your issues. Unfortunately, I am not able to locate your contact information without your complete name, so please give me a call at your convenience so that I can help you. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

June 15, 2021

Most of the time I am having with their service. However, they were very unhelpful regarding the current shortage of Prius batteries. They basically gave me back my car with a dead battery and no alternative More

by antonia_gardner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Jul 11, 2021 -

Al Hendrickson Toyota responded

Antonia - this certainly sounds frustrating and I'm sorry for leaving the wrong impression during your last visit. I'd like to see if I can assist you, however, I will need some more information to do so. Please consider giving me a call. Thanks, Gary Cann - Vice President Parts and Service - (954) 972-1100

June 15, 2021

Chris Laporte is excellent, He is very caring and professional.He did not hesitate to get new batteries for old keys and then let me know when to pick them up. More

by annepruitt19
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2021 -

Al Hendrickson Toyota responded

Anne, it is terrific to read your positive review of Chris! Thank you for choosing Al Hendrickson Toyota for your service needs, we look forward to welcoming you back next time. Have a great day!

June 15, 2021

Oscar was very professional and explained in detail what my car need it to get done and he was knowledgeable also, I had a great experience overall changing the oil of my vehicle More

by PAPOROXY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Al Hendrickson Toyota, and we will certainly let Oscar know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

June 15, 2021

Everyone at Al Hendrickson Toyota are wonderful professionals, who treat you like a family. I would definitely recommend family and friends to buy a Toyota. More

by BORIELSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2021 -

Al Hendrickson Toyota responded

Thank you for the glowing review! We're so happy to hear the Al Hendrickson Toyota team has made you proud to be a Toyota owner. We are grateful for your business and hope to see you again soon!

June 14, 2021

Friendly great staff and great service, this will be a one stop dealership. I Bought both my vehicles at this dealership sales staff also amazing. More

by leroy.hall8276
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Jun 14, 2021 -

Al Hendrickson Toyota responded

Thanks for the review! We are delighted we could provide a five-star experience during your visit with us. It means a lot that our service stood out to you during both your vehicle purchases, and we hope to see you at Al Hendrickson Toyota next time. Enjoy the ride and have a great day!

June 14, 2021

Great service every time I go to do my maintenance, this time wasn’t to busy which is perfect and the service was fast, thanks !! More

by jaime.camargo.99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

Al Hendrickson Toyota responded

It's our privilege to assist you, Jamie! Thank you so much for trusting Al Hendrickson Toyota with all of your auto service needs. We look forward to working together for years to come.

June 14, 2021

El sábado por la mañana fui a hacer servicio de uno de mis vehículos llegue a las 9:33 de la mañana me dijeron q tardaría dos horas en entregarme mi carro lo cual la entrega estaba prevista para las 11:33 More

by CESARDIMAS22
Customer Service
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2021 -

Al Hendrickson Toyota responded

Es preocupante oír que no tuvo una buena experiencia con nuestro equipo de servicio. Aparece que ha habido una falta de comunicación, y yo quiero averiguar lo que pasó y resolverlo. Es nuestra prioridad asegurar de que todos nuestros clientes estén contentos y satisfechos después de cada visita. Si usted tenga tiempo, me puede llamar? Quiero ver si puedo arreglar un plan y ayudarle. También voy a buscar sus detalles de contacto. Gracias, Gary Cann - Vice President Parts and Service - (954) 972-1100

June 13, 2021

The car was serviced promptly. I waited for the car on a bench since it was still cool enough to wait outside. Service was efficient and took about an hour. Chris pays attention and listens to my concerns More

by TINAJI48
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

Al Hendrickson Toyota responded

Thank you for trusting us to get the job done. We look forward to taking care of you during your next visit to Al Hendrickson Toyota!

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