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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,079 Reviews

7,079 Reviews of Al Hendrickson Toyota - Service Center

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February 22, 2021

A huge thank you to my service rep. Who helped me so much with everything. He was amazing. He assisted me and got me able to get my van serviced plus I was able to get a rental car More

by STANLEYWILSON2
Customer Service
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Al Hendrickson Toyota responded

It makes our day to hear that, Stanley! It's wonderful to hear that our team took such good care of you and your vehicle. Thank you for trusting Al Hendrickson Toyota with your repair and maintenance needs!

February 22, 2021

Quick and easy. The service was excellent. I had no issues with the staff, they really just keep things moving. Awesome service. I know my car is in good hands. More

by dorestantj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Al Hendrickson Toyota responded

Thank you so much for visiting us at Al Hendrickson Toyota! We are overjoyed to see this feedback and happy to know that you're a satisfied customer. Have a great week!

February 21, 2021

A QUOTE OF $1598. TURNED INTO $2500, EVERY STEP OF THE PROCESS WAS UNCERTAINTY AND AN INCREASE IN PRICE, TOTALLY UNSATISFACTORY . THIS IS THE SECOND SUCH EXPERIENCE IN LESS THAN A MONTH. More

by STAUBLES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
ANTHONY COLON
Mar 24, 2021 -

Al Hendrickson Toyota responded

I'm so sorry that you're upset. We strive to give accurate quotes to our customers but occasionally these do things happen. I sincerely apologize for that and would appreciate the chance to speak with you about this further. Would you please call me when you have a free moment? Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

February 21, 2021

I was pleased with the service I received from Anthony, start to finish. I was out in less time than promised. He was even willing to help me with some questions I had about the radio, after my service w More

by SLUCAS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Anthony Colon
Feb 22, 2021 -

Al Hendrickson Toyota responded

Thank you, Sandy, for posting about your visit to Al Hendrickson Toyota. We strive to deliver top-notch service and I am glad to hear that Anthony is doing his job right. Hope to see you next time!

February 21, 2021

Great dealership. The repair is great! J Elder super service representative and the the mechanics have made my car work terrifically. I love my car and I think the repair shop is the best. More

by sherryz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Al Hendrickson Toyota responded

Sherry - Thank you for taking the time to review us! We appreciate your business and are happy to hear that you had such a successful experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you again down the road!

May 15, 2022 -

sherryz responded

Wonderful service department do not go anywhere else my car runs great

February 21, 2021

Klaus was very helpful and kind. Great customer service! The last person who helped me was not as helpful as Klaus was. I’ll definitely go back to Klaus for my service needs from now on. More

by rachel.0670
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus
Feb 22, 2021 -

Al Hendrickson Toyota responded

We're so proud to hear how much you enjoyed working with Klaus, Rachel! We'll be sure to let him know how much you appreciated his help. Thank you for trusting Al Hendrickson Toyota with all your service needs!

February 21, 2021

Our service rep, Christos Kulauzidis is a true professional as are the mechanics which work on our vehicle. Thank you for the great service, folks. Joe More

by TRIALS2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Al Hendrickson Toyota responded

Joe - Thank you for stopping by to commend Christos! We are thrilled to hear that you can depend on our Al Hendrickson Toyota team for professional service. Enjoy your week!

February 20, 2021

Oscar was great. Quick, efficient, and friendly. That's why we go back to him for service. Service waiting area was comfortable. Free hot tea and snacks a plus. More

by ART21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Viscarra
Feb 22, 2021 -

Al Hendrickson Toyota responded

We are grateful for your continued business and your kind words about Oscar. Thank you for choosing Al Hendrickson Toyota, we look forward to seeing you next time.

February 20, 2021

Shedrick made sure all of the services my car needed were completed and even checked in to let me know how much longer. great service! More

by PF0504
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Feb 22, 2021 -

Al Hendrickson Toyota responded

Your feedback means so much to us! We're glad to hear that Shedrick continues to provide you with great service during your visits to Al Hendrickson Toyota!

February 19, 2021

I have my car serviced here because it's convenient and I was excited as when I drove up there was no cars in line at all. I was there for a specific problem. IT TOOK FOREVER! After an hour of waiting, I had More

by hb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Member not listed
Mar 24, 2021 -

Al Hendrickson Toyota responded

This is a disappointing review to read. We strive for quick and accommodating service here, and I'm sorry that we didn't leave you with that impression during your recent visit. I would be more than willing to speak with you directly about the delay and see if we can clear up any confusion here. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

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