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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,079 Reviews

7,079 Reviews of Al Hendrickson Toyota - Service Center

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February 16, 2021

Excellent customer service from Carmine!! No pressure at all and explained the different options in repairing my vehicle. Turnaround time was also quick, it was amazing!! More

by VIGYAL
Customer Service
Recommend Dealer
Yes
Employees Worked With
Carmine or Carmino not sure if spelled correctly
Feb 16, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that Carmine went above and beyond to assist you. Drive safely, and we hope to see you back at Al Hendrickson Toyota next time!

February 16, 2021

Anthony was courteous and helpful! I had a positive experience that makes me feel comfortable to come back for further vehicles services. Thank you for the assistance! More

by t.alva892
Customer Service
Recommend Dealer
Yes
Employees Worked With
Anthony Colon
Feb 16, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Al Hendrickson Toyota, and we will be sure to let Anthony know that you appreciate his help. We look forward to your next visit!

February 16, 2021

The sunglasses holder broke, days after buying a brand new HL. Called service center for appointment. Got there and didn’t have the piece to repair. Took 4 months to get it repaired. Nobody called me back More

by alexparra
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jeffrey
Mar 24, 2021 -

Al Hendrickson Toyota responded

It is concerning to read this feedback, as this certainly doesn't sound like the level of service and care we expect for our guests. Our goal is to provide efficient, communicative service every time, so I apologize that we missed the mark on this occasion. If you would be willing to discuss this together, I would like to see what I can to to improve your experience. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

February 15, 2021

We have always been helped, everyone has always been polite. I do not see Klaus on this service dept. listing, he was very helpful recently. He answered all our questions. Kept me informed. More

by LINDABARLAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Coxwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zeke Howes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Klaus,, Shedrick Anderson, Erik C
Feb 15, 2021 -

Al Hendrickson Toyota responded

Hi Linda - Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that Klaus went above and beyond to assist with your vehicle. Drive safely, and we hope to see you again at Al Hendrickson Toyota!

February 15, 2021

It was a pleasant experience. I had no complaints at all. I didn't spend a lot of time waiting, either, which was a huge plus! More

by acephas8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilnord Charles, Austin R
Feb 15, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that you had such a successful experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you again down the road!

February 14, 2021

10k checkup, took just over and hour. The only issue that I saw was that the service department trickled in to start at 7pm, so there was an initial rush, but everyone was handled eventually. More

by cernst82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2021 -

Al Hendrickson Toyota responded

Thank you for the 5-star review of the Al Hendrickson Toyota service department! We appreciate your patience and are happy to hear your 10k checkup largely went smoothly. We appreciate your business and hope to have the opportunity to work with you again in the future!

February 14, 2021

The past 3 years of service after leasing the Corolla have been great! Service is done timely and everyone has been helpful. Thank you all More

by cargirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2021 -

Al Hendrickson Toyota responded

Nothing makes us happier than hearing that our guests enjoy their visits to Al Hendrickson Toyota. Thank you so much for your repeat business and great review!

February 14, 2021

Klaus from the Al Hendrickson Toyota service is one of the many great representatives that take care of our experience every time our car or truck need a service or fix. More

by gabb013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus K
Feb 15, 2021 -

Al Hendrickson Toyota responded

Thank you for your five-star review and your mention of Klaus! We are proud to have you as a returning customer and we look forward to assisting you next time at Al Hendrickson Toyota.

February 13, 2021

Ridiculous wait just for an oil change. Almost 2 and a half hours with an appointment. Staff didn’t seem to care When I told them I was gonna be late for work. More

by DIVINEREEFS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jennifer
Mar 24, 2021 -

Al Hendrickson Toyota responded

I am sorry to hear that your visit took longer than we had anticipated. We strive to deliver a seamless service experience and it is never our intention to inconvenience our guests. I assure you that we will work on improving our efficiency for the future. If there is anything I can do to assist you or make things right, please do not hesitate to reach out. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

February 13, 2021

My experiences Al Hendrickson Toyota service department has always been good and I'm very satisfied with the service and the time that it takes to do the service More

by KYRTSO19
Customer Service
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2021 -

Al Hendrickson Toyota responded

Thank you for your continued support of Al Hendrickson Toyota! It means a lot to hear that you are happy with our work. Safe travels until we see you next!

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