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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,079 Reviews

7,079 Reviews of Al Hendrickson Toyota - Service Center

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December 20, 2020

All was good. I have nothing but good experiences whenever I come in. The service experience is great and never a worry or bother.I always will come to Al Hendrickson Toyota. More

by TRCMCCALI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

Al Hendrickson Toyota responded

Thank you for your confidence in Al Hendrickson Toyota! We are honored by your loyal business and your five-star review. We look forward to assisting you next time!

December 20, 2020

I have always gone to Al Hendrickson to service all the vehicles I purchased there. Mr. Shedrick Anderson is awesome. He always provides excellent assistance in regards to all the services my van needs. More

by PRISCILLALYNCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Dec 22, 2020 -

Al Hendrickson Toyota responded

Your loyal business means the world to us, Priscilla! Thank you for your recommendation of Shedrick and Al Hendrickson Toyota. Drive safe and have a happy holiday season!

December 20, 2020

Jarrett was good and friendly. My car is nice. Service was good job. Communication was good because I am hearing impaired person. See again on 6 months More

by lehn060301
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

Al Hendrickson Toyota responded

Thank you for your excellent review of Jarrett and the team! We are so happy to have delivered a positive experience for you at Al Hendrickson Toyota. We look forward to welcoming you back in 6 months! Until then, stay safe and happy holidays!

December 19, 2020

Came in for service without an appointment. No problem, I asked how long it would take and was told about an hour and a half. I was out of there before that! More

by CHRISHARP63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave us a review! We are thrilled that our team could get you and your car safely back on the road in no time. We appreciate your business here at Al Hendrickson Toyota and hope to work with you again. Happy holidays!

December 19, 2020

Second visit to these dealer to do an oil change. Unfortunately, I made the appt online and randomly got the same rude guy to check me in. Horrible customer service skills and a terrible attitude eve More

by a.garces9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeffrey Valdez
Jan 07, 2021 -

Al Hendrickson Toyota responded

This feedback is very disappointing to receive. Our customers are our top priority, and I would like to apologize for fo the way you were treated. I assure you that I will address your feedback with the right people to prevent this from happening in the future. I understand that you're frustrated, but if there is anything I can do to assist you or improve your experience, please feel free to give me a call directly. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 19, 2020

Good service and good customer service the service was fast they talk about the problem with the car why need the change the battery every two years More

by CBARRETO13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Al Hendrickson Toyota, and if you ever need anything else, don't hesitate to come back and see us again!

December 18, 2020

Jarrett E. was absolutely fabulous! He waited on me when the others were staring at computer screens. He was professional and polite. Praise him! Give him a raise. More

by world2468
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2020 -

Al Hendrickson Toyota responded

Thank you for taking the time to share! We are very proud to have Jarrett on our team, and it is fantastic to hear that he delivered such a seamless experience. Safe travels, and we will certainly let him know how much you appreciate his help! - The Al Hendrickson Toyota team

December 18, 2020

The service was good however i was disappointed that they did not wash the car when requested at the end of the service. also when the car was returned to me the car was not sanitize. More

by EAGLEYEAL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2021 -

Al Hendrickson Toyota responded

Thank you for your feedback. While it is great to hear that the team delivered a successful service experience, I am concerned by the rest of your review. Customer safety is our top priority, and I apologize if this was not better reflected in your time working with us. I assure you that I will address your concerns with my team to prevent this from happening in the future. If there is anything more I can do to assist you, please feel free to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 17, 2020

Mr. Anderson is always professional, attentive, and courteous. They did the 5 point service and got me out within an hour. Great job! Thank you. More

by SCOTTDAWNELDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Dec 17, 2020 -

Al Hendrickson Toyota responded

We are so appreciative of your business and great feedback! Thank you for putting your trust in our team at Al Hendrickson Toyota. We wish you a safe and happy holiday season!

December 17, 2020

Great staffEasy to work withCourteous as always. Great staff Easy to work with Courteous as always. Received my auto back in a timely manner I like that I can drop my car and they called with esti More

by KLANGMAN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2020 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Al Hendrickson Toyota, and if you ever need anything else, don't hesitate to come back and see us again!

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