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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,037 Reviews

7,037 Reviews of Al Hendrickson Toyota - Service Center

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October 30, 2020

Claus Kobb was my service tech, and he was great! He helped me immediately with everything I needed, which included an on-the-spot estimate. He quickly identified the 'extras' required for my maintenanc More

by CAGLEAMYJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cobb, Klaus
Oct 30, 2020 -

Al Hendrickson Toyota responded

We couldn't ask for better feedback and we appreciate you taking the time to leave a review! Thanks for posting about your recent visit with Klaus at Al Hendrickson Toyota. Hope to see you next time!

October 30, 2020

I was able to schedule a time that worked for me. I was in and out in approximately 30 minutes. I would highly recommend this place. More

by westwitt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherylene C
Oct 30, 2020 -

Al Hendrickson Toyota responded

Thanks for reviewing Al Hendrickson Toyota! We're thrilled to hear that our team provided you with a seamless and enjoyable experience!

October 30, 2020

I WAS PROMISED MY CARE WOULD BE READY IN 3 HOURS, AND IT WAS READY IN ABOUT 2 HOURS. THANKS, HENRY DELGADO. KEEP UP THE GOOD WORK. More

by silberfeld
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2020 -

Al Hendrickson Toyota responded

Thank you for trusting Al Hendrickson Toyota to get the job done! We're thrilled to hear that Henry got you back on the road quickly and safely!

October 30, 2020

I went in for an oil change and purchase of two tires. I only return to al Hendrickson because of convenience and nothing else... I’ve already expressed my unhappiness several times and no one has reached o More

by ZAIRA1.MARTINEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Nov 18, 2020 -

Al Hendrickson Toyota responded

Zaira - I'm so sorry to hear that you're unhappy and I apologize that our team hasn't gotten in touch to discuss your concerns further. I really want to help here, so I'm going to look for your contact information now. In the event that I can't locate it, would you please call me as well? Thank you for reaching out, Gary Cann - Vice President Parts and Service - (954) 545-6931

Nov 20, 2020 -

ZAIRA1.MARTINEZ responded

How long does it take to look up my contact information? I am still waiting to be contacted about past issues with this company.

October 29, 2020

I felt that the price for the battery , labor and added costs was unduly high. Having said that, my experience with Henry from service, was excellent: a very capable, friendly, helpful, guy!! More

by BOCABERNSTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2020 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave us this feedback. We do strive for competitive pricing here, and I will be sure to share your comments with my team. We are glad that you enjoyed working with Henry, and we will certainly let him know that you appreciate his help!

October 29, 2020

The experience was phenomenal, my needs were met immediately upon request. My advisor Oscar took care of my vehicle repair needs without delay. Awesome service. More

by victoria.dorsonne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar, Vizcarra
Oct 29, 2020 -

Al Hendrickson Toyota responded

Victoria, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Al Hendrickson Toyota, and we will certainly let Oscar know that you appreciate his help. We hope to see you again sometime!

October 29, 2020

Great service .and car was done in less then 1 hour.service writer was very helpful .great dealer to deal with. would recommend this dealership to my friends More

by D7857
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Oct 29, 2020 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Al Hendrickson Toyota, and we look forward to your next visit!

October 29, 2020

We always have a positive experience at Al Hendrickson. We have been leasing cars for them for many years and have always been pleased with both sales and service. And, the management is present and alwa More

by JUDYZUCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Colon
Oct 29, 2020 -

Al Hendrickson Toyota responded

Thank you, Judy, for your continued support of Al Hendrickson Toyota! Our team is proud to have earned your business and we look forward to working with you next time!

October 27, 2020

TOLD ME TO BRING MY CHEVY CAMARO WHICH I BOUGHT THERE IN AT 7 AM FOR AN OIL CHANGE.MADE IT SOUND LIKE IT WAS INCLUDED IN MY EXTENDED WARRANTY. I GOT THERE AND WAITED ALMOST 2 HOURS AND CAR WAS STILL SITTING More

by paulietile
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken Bergmann
Nov 18, 2020 -

Al Hendrickson Toyota responded

I'm sorry to hear that you are frustrated, and it certainly sounds like there may have been a miscommunication here regarding your warranty coverage. I would like to speak with you directly to ensure that we get this all cleared up for you. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

October 27, 2020

Very professional and friendly. Took my service even though my assigned assistant wasn’t in yet. He listened to my concerned and noted the document More

by HSONIA0324
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2020 -

Al Hendrickson Toyota responded

Thank you for the review! It is great to hear that you had such an excellent experience working with the team. We appreciate your business and hope to see you back at Al Hendrickson Toyota!

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