Al Hendrickson Toyota - Service Center

Your service was outstanding but I did not like to see the disposal charges charged my receipt without letting know. I would have dispose it myself here at my place. Every Thursday we have a truck that co the disposal charges charged my receipt without letting know. I would have dispose it myself here at my place. Every Thursday we have a truck that collect items that cannot be sent to a landfill. That was very wrong to charge me for something I was not seared off neither I sow. More

Jarrett Elder did a fantastic job resolving all my customer service needs & Shedrick has helped me in the past as well.i like to get info on your tire special please.buy 3 get 1 free customer service needs & Shedrick has helped me in the past as well.i like to get info on your tire special please.buy 3 get 1 free More

Very helpful, went over the services I wanted and also services that I needed for my 2013 Toyota Camry. Dropped of at 5 pm and picked up next day without having to wait. Service department called me wit services that I needed for my 2013 Toyota Camry. Dropped of at 5 pm and picked up next day without having to wait. Service department called me with estimated bill which I gave them the ok to service. More

Excellent Service .... took care of me ASAP addressed all my Concerns with Care and commitment ...i would not take my RAV4 anywhere else... above and beyond Excellent service from everyone from service and p my Concerns with Care and commitment ...i would not take my RAV4 anywhere else... above and beyond Excellent service from everyone from service and parts ... More

Junior Charles very helpful caring for the also Edson E Belvant very nice people very kind and polite . Yes I will recommend my friend and families Belvant very nice people very kind and polite . Yes I will recommend my friend and families More

extremely dissappointed My spouse and I have purchased/leased 6 vehicles in the past 4-5 years at this dealership and was completely surprised in the level of service I recei My spouse and I have purchased/leased 6 vehicles in the past 4-5 years at this dealership and was completely surprised in the level of service I received this past Monday. My 2020 Tundra is leased and on Monday I almost ended up stranded driving home when the power kept shutting off in the middle of my driving. I had my wife call the dealership to advise I was coming. She managed to reach a receptionist at 5:45p who attempted to transfer her to the service desk multiple times but no one answered multiple attempts. The receptionist told my wife that service closes at 6p. When I arrived at 5:55 pm they acted like they didn't want to take me, as if I showed up with no consideration. In the past while having services at your dealership, we were given a courtesy shuttle but now an uber/lyft service to drive us either home or to work. At 6:00pm no one wanted to help me find a ride home. I ended up paying for my own uber service of $43.08. When I arrived the next day to pick up my vehicle they said it was the battery which was surprising as this is a new vehicle. I mentioned to the desk that I had to pay my own way home Monday night and I was told that no one could refund me. I was in complete shock as the Toyota in Hollywood provides this service with no questions. The level of customer service was poor at this time from communication to customer service. No one answers the phone at service and no one calls you back. No one wanted to hear about any refunds or concern that I had to fen for myself after a long day of work to get home safely. One service rep told another rep to not waste time with me in this matter and shoved me straight to the managers who also did not share any concerns. I am reluctant in using this dealership for any future purchases or services if this is the way I will be treated especially when we have purchased over 6 vehicles. More

Could not ask for better customer service. As always Shedrick made sure that I was taken care of understanding that I would spend the limited time in waiting for my vehicle service. As always Shedrick made sure that I was taken care of understanding that I would spend the limited time in waiting for my vehicle service. More

My experience was great. Chris K assisted me well in choosing the best service for my car’s needs. He was courteous and very helpful. choosing the best service for my car’s needs. He was courteous and very helpful. More

GREAT customer service Very friendly staff. Car was ready 2 hours earlier than promised!!! NO MORE GOING to Toyota of Deerfield where customer service is not their prior Very friendly staff. Car was ready 2 hours earlier than promised!!! NO MORE GOING to Toyota of Deerfield where customer service is not their priority. More

Took corolla in told service adviser i believe it is the altinater they kept the vehicle for 9 days and changed the fuel pump. 1 hour after getting the car it stalled. Had to tow it in it was the altinater. altinater they kept the vehicle for 9 days and changed the fuel pump. 1 hour after getting the car it stalled. Had to tow it in it was the altinater. They blew me off the first time and did not even check the altinater. Overall I'm happy with my adviser he take care of most of my vehicles that i bring in. More