Al Hendrickson Toyota - Service Center

Great Service by H Delgado, not so from Al Hend. on COVID-19 Henry has always provided us with an excellent service, recommending what needs to be done and what is NOT necessary to do on our cars. The quality of Henry has always provided us with an excellent service, recommending what needs to be done and what is NOT necessary to do on our cars. The quality of work has also been outstanding, with detailed professionalism. However, Al Hendrickson as a whole has failed in creating a safe environment for its clients. Many service personnel and technicians did not wear masks, having them around their neck instead of proper usage. My wife mentioned it to the service manager and he, in a less-friendly way, replied back that his personnel knew the drill and they had to take it off to talk on the phone; however, other service employees were not talking and had their masks off. My wife and I belong to the high risk segment of this pandemic. If we get the virus, we may die from it. Many people are tired and impatient with the uncomfortable measures like wearing masks, social distancing, hand sanitizers etc recommended by the state and federal government, and disregard these measures maybe because they believe it will not affect them. Their self-centered attitude may cost the lives of others, and it is the responsibility of all businesses to protect their clients, if they want to keep their customer base, by STRICTLY implementing these measures. Even though I'm a satisfied customer with Henry's service, I may look for alternative service centers that do have better protocols in place to safeguard the well-being of their customers. More

This place no customer service big volume but 0 customer services . I went there because I bought my truck from them and first service was free services . I went there because I bought my truck from them and first service was free More

great service Chris LaPorte was very cordial and remembered us form the last time he helped us. He made us feel very important and did a great job to solve our prob Chris LaPorte was very cordial and remembered us form the last time he helped us. He made us feel very important and did a great job to solve our problem. Because of employees like him we keep returning to get service from your company. More

Timely manner to keep appointment. On time and kept to promised time frame for repair. Staff courteous and helpful to be sure. Efficient visit nice. promised time frame for repair. Staff courteous and helpful to be sure. Efficient visit nice. More

Tedious I visited your service center exclusively for some recall issues and nothing else. Within 5 minutes of dropping my vehicle off, I received a sales cal I visited your service center exclusively for some recall issues and nothing else. Within 5 minutes of dropping my vehicle off, I received a sales call trying to sell me a car. Having been told the service issues might take several hours, I waited till early afternoon to call for an update. My service center person was unavailable, so i was told I'd receive a call back. No call was received. Eventually I was able to get through to my person only to be told by her that I had been called multiple times. No calls were received on my phone. Further, that she was now off work and the facility was closed. I was unable to get my car until the following afternoon. I do not know if it was the fact that my car was only getting recall issues or some other issue, but customer service was lacking. No one called me, nobody passed on a message, and when I did get my representative on the phone, I'm accused of ignoring calls that were never made, then dismissed by telling me I couldn't retrieve my car till the next day. More

Shedrick, my service advisor took me in and had a flat tire fixed for me, and I did not have to wait too long. That is usually what happens with Al Hendrickson, is I am well taken care of and very satisfi tire fixed for me, and I did not have to wait too long. That is usually what happens with Al Hendrickson, is I am well taken care of and very satisfied More

I feel like I overpaid the Service, I just paid for an estimate after a long time doing services in all my cars so sad estimate after a long time doing services in all my cars so sad More

Oil Change - Ok Chris K recommended using the BOGO oil change offer to save me money. That was appreciated. However, there was an extra $5 shop parts charge, why? Chris K recommended using the BOGO oil change offer to save me money. That was appreciated. However, there was an extra $5 shop parts charge, why? I did not like the extra fees which were not disclosed upfront. Chris K and the valets were very nice and helpful. The service was completed on time. My paperwork was ready for after hour pickup which was appreciated. More

Had my car serviced there for 10+ years. Was satisfied with the results EVERY TIME. Reasonable prices. Waiting room is comfy with free coffee and cookies/bagels. with the results EVERY TIME. Reasonable prices. Waiting room is comfy with free coffee and cookies/bagels. More

Klaus Cobb is the Best Service Guy In Town :) I have a 2018 Blue RAV4; I will only work Klaus Cobb. He's the best service guy I have ever worked with, we go way back. Always very friendly and gets I have a 2018 Blue RAV4; I will only work Klaus Cobb. He's the best service guy I have ever worked with, we go way back. Always very friendly and gets me in and out quickly. You can even set up your appointments by texting him directly, he will text you when your car is finished. See you in a couple of months :) More