Al Hendrickson Toyota - Service Center

Very helpful and kind with everything. I needed parts and they came very quick and I was contacted by chris. I drove 30 min out of my way to come here and I would do it again. they came very quick and I was contacted by chris. I drove 30 min out of my way to come here and I would do it again. More

Jarret Elder Sr is the BEST He is very consumer focused and is detailed oriented which I like. I was pleased with the time to service the tires and is detailed oriented which I like. I was pleased with the time to service the tires More

My first time there, great experience, they were really helpful, kind and the service was fast. Jennifer Burton, my consultant was very nice and professional. All the staff, protected as expected during th helpful, kind and the service was fast. Jennifer Burton, my consultant was very nice and professional. All the staff, protected as expected during the pandemic! More

All good, but car seat is never back in correct position. A/C blasting too? Not sure why? Service is good, no problems. I think all cars should get car wash done as well. A/C blasting too? Not sure why? Service is good, no problems. I think all cars should get car wash done as well. More

Always a great experience with Al Hendricks service department. Jennifer is my advisor and makes sure I’m satisfied with everything. They were also following safety protocols during this Coronavirus ep department. Jennifer is my advisor and makes sure I’m satisfied with everything. They were also following safety protocols during this Coronavirus epidemic. employees were wearing masks and people were wiping down the waiting area, which I appreciated. More

Unfortunately I was told my transmission pan needed replacing as it was leaking and could cause major problems. They said $600 to fix. I wanted a second opinion and the next mechanic put up on the li replacing as it was leaking and could cause major problems. They said $600 to fix. I wanted a second opinion and the next mechanic put up on the lift and there was no reason what so ever to replace. There has never been and still isn't even a drip More

Beyond Terrible Customer Service I needed to write this review because of how poorly I think my experience was today. My service consultant was Shedrick Anderson, who I learnt was a m I needed to write this review because of how poorly I think my experience was today. My service consultant was Shedrick Anderson, who I learnt was a manager, and I thought he was extremely unhelpful and unprofessional. I came in because my Camry, which I bought brand new in 2018, had a very weak start. After the analysis, I was told it was a battery problem. Now I understand that he has to make his sale but he told me the battery would be $304 dollars with a 6 year warranty and which I refused because I believed that to be too much. When I went back to pick up my car, not a single person tried helping me out with obtaining my car. I finally was able to see Shedrick and he just brushed me off and said "keys inside" and just looked down back at his device. I get that because I didn't get the service completed at Toyota, he could care less because that's the exact reaction which I received from him, which I thought was beyond unprofessional but then I went and changed my battery and realized that the mechanism to hold down the battery was not screwed down tightly enough which caused the battery to be shaky. This I know happened while the car was at Toyota because I checked the battery before leaving my house this morning and it was not shaky. Moral of all of this is that I don't want to come back to this location to get any services completed on my car because of the poor service and attitudes of some of the individuals within the Service department. I literally stood in place for about 10 minutes before having to walk up to someone and them just giving me the response, "just wait over there." I don't think this is a fair representation of Toyota which is a brand that I love but I've received very poor service at this location on multiple occasions and I just needed to get this off my chest. Some service representatives there really do need better guidance and training on treating customers better because it seems like all they care about at the ending of the day is making the sale by selling whatever service they need to sell and genuinely not caring about the consumer. Sorry I don't typically like to complain about anything but this was just something I really needed to relay. I also relayed this message to Shelby Parker and literally got no response which proves my point even more about how poor customer service is represented at this location. More

I just love Henry, very honest, someone I can trust with my car service. He's the reason I keep coming back. Thank you Henry my car service. He's the reason I keep coming back. Thank you Henry More

EXCELLENT They were helpful and fast, I dropped off and picked up an hour later without any issues. I have been there before to service and trade in my other 2 They were helpful and fast, I dropped off and picked up an hour later without any issues. I have been there before to service and trade in my other 2 cars and always everyone very friendly and helpful. More

Great service but awful salesman during tire change The service center was stellar but while doing my service someone tried to rip me off a car I already got ripped off on. I was asking for a fair deal, The service center was stellar but while doing my service someone tried to rip me off a car I already got ripped off on. I was asking for a fair deal, and coudlnt even get that spending three hours in there way past the time it took to get a tire change. More