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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,207 Reviews

7,207 Reviews of Al Hendrickson Toyota - Service Center

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August 24, 2019

Unmatched service and quality. I often use this vehicle for long family trips. I have to have complete confidence that the vehicle is completely reliable, and I get that from Hendr More

by LJT1661
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cobb, Klaus
Aug 26, 2019 -

Al Hendrickson Toyota responded

Thank you for the excellent review of Al Hendrickson Toyota! It's wonderful that we could be a reliable, service department for you and thank you for your kind recommendation, too. Have a great day and we hope to see you again in the future!

August 24, 2019

Best customer service anywhere You can buy the same car from anywhere but you cannot find customer service like this at anywhere. I’ve owned cars from almost every brand, including More

by Christopher.Lazaro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Tuck
Aug 26, 2019 -

Al Hendrickson Toyota responded

Christopher, what a stellar review of our team here at Al Hendrickson Toyota. We're thrilled you consider us to provide the best customer service anywhere. Thank you from all of us for your 5 stars and your business!

August 24, 2019

Had my windows tinted Sales person was rough at first but ended up taking care of me well. Bagels were available but there was an empty ream cheese container. More

by karengross
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2019 -

Al Hendrickson Toyota responded

I'm sorry we didn't leave a better impression during your visit. I'd like the opportunity to learn how we can improve. If you're interested, would you please reach out at your convenience? Thank you, Joseph Callejo - Executive Sales Director - (954) 972-1100

August 24, 2019

Service Jessica gave me a great very prompt service and had me out in an hour which is what she had said. I was so surprised More

by LMJ64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica coconut creek
Aug 26, 2019 -

Al Hendrickson Toyota responded

We are so happy that the Al Hendrickson Toyota team delivered an excellent experience. It's wonderful to read how Jessica demonstrated great customer service to you during your recent service appointment and we hope to see you again soon!

August 23, 2019

Feedback after purchasing and installing tires. Mr Chrisnord Charles was very nice. He was patient and helpful in choosing new tires. I confirm that I am not associated with any dealership and/or More

by KESNERM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr Chrisnord Charles.
Aug 23, 2019 -

Al Hendrickson Toyota responded

Thank you for your support! We are so happy to hear that you had a five-star visit with our Service Team. We are grateful to have you as an Al Hendrickson Toyota customer.

August 23, 2019

First impression Once cashier receives payment, keys should be given valet instead of customer. Service advisor should not have customer waiting for rental car when th More

by latashad_2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2019 -

Al Hendrickson Toyota responded

I am sorry to see this low-rating as we strive to provide great customer service to all of our guests. I will share your feedback with our team to review so that we can improve in the future. Please feel free to give me a call with anything else you would like to discuss. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

August 23, 2019

Service Just went for maintenance service and it was quick, and well done. I have been coming for the last 20 + years. Daniella Larranaga was awesome! Son More

by PSYNIEVES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniella Larranaga
Aug 23, 2019 -

Al Hendrickson Toyota responded

Thank you for your 5-star review of Al Hendrickson Toyota! It's great to read your positive feedback about your recent service appointment. We also appreciate your loyalty to our dealership and hope to see you again soon! Have a great day!

August 23, 2019

Strange noise from the steering column Noise dealt with professionally. Diagnosed and reapired. Also transportation provided back to our home and then again back to dealership when job d More

by SGALE38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ERNIE SIMS
Aug 26, 2019 -

Al Hendrickson Toyota responded

Thank you for your review of Al Hendrickson Toyota! It's wonderful we could fix your car's noise quickly and provide you great customer service, too. That is our goal! Thank you for your support and we hope to see you again soon.

August 23, 2019

"Service" Went for maintenance service and it was quick .and well done great experience, awesome customer service skills would recommend my family and friend More

by DEBRALYNNCORBITT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2019 -

Al Hendrickson Toyota responded

Thank you, Mr. Elder, for reviewing Al Hendrickson Toyota! We are so pleased you had a great service appointment and that we got you back on the road in a timely manner. Hope to see you again soon and have a great day!

August 22, 2019

Amazing!!! I love taking my car in for service. Norman is the man. He is always so happy & positive. Klaus is amazing as well. Very accommodating! More

by TMIKECO33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Klaus
Aug 22, 2019 -

Al Hendrickson Toyota responded

Thank you for trusting Al Hendrickson Toyota with your business! We appreciate your review and your compliments about Norman and Klaus on our team. Thank you for your business and hope you have a great day!

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