Al Hendrickson Toyota - Service Center

I went for my 10k car service My car is brand new, only 10k miles on it. I went for its second oil change every. The engine is pretty clean, all new as you can imagine for a 5 mont My car is brand new, only 10k miles on it. I went for its second oil change every. The engine is pretty clean, all new as you can imagine for a 5 months old car. When I came back home, after the service, I opened the hood and I’ve noticed oil spill all over the top of the engine. I had to remove that plastic cover on the top of the engine and clean it with a degreaser. I even had to clean around the oil cap. Also, my car is still under warranty and the paint below the front bumper is peeling. According to the person who called me, the technician inspected my vehicle and I should have hit something to make the bumper peel. Of course no one showed me where the impact was and they also removed the peeling paint without my authorization. That painting did not have a single scratch, it's just taking off from the bumper. More

Truly remarkable experience!!! Robert K went above and beyond to make sure to address all of my questions and concerns and that all of my expectations were met beyond satisfaction. Robert K went above and beyond to make sure to address all of my questions and concerns and that all of my expectations were met beyond satisfaction. More

Great Service I went for my 20k factory oil maintenance and the customer care , Chris Leporte , gave a great service from Good Morning to advice on a the truck soft I went for my 20k factory oil maintenance and the customer care , Chris Leporte , gave a great service from Good Morning to advice on a the truck software upgrade. In the waiting area they offered pastries , coffee. Later ,christ informed me that my truck was ready. More

Great customer service Staff is friendly and helpful. Tyler kept me informed throughout the service. The ride service you provide is excellent and the drivers were very pro Staff is friendly and helpful. Tyler kept me informed throughout the service. The ride service you provide is excellent and the drivers were very professional and friendly. More

Service A++++ Klaus in service the best Came in for a regular service. Had lots of questions and Klaus answered all of them patiently and had Fred drive with me to test out an issue. Both of Came in for a regular service. Had lots of questions and Klaus answered all of them patiently and had Fred drive with me to test out an issue. Both of them were very nice and super helpful. Klaus followed up with me very promptly on another parts issue and went above and beyond. I have other Toyota dealers that are much closer to my residence but drive here instead bc of how great Klaus is. Actually saw Klaus' interaction with another customer previously and specifically made an appt with him. Thank you and highly recommend the dealer bc of Klaus and Fred. More

Awesome service The team at Al Hendrickson are top notch and I can always depend on them to take care of my truck and my needs. They treat my vehicle well and always The team at Al Hendrickson are top notch and I can always depend on them to take care of my truck and my needs. They treat my vehicle well and always deliver on their commitments. Proactive communication and remembering me when I return are much appreciated as well. More

Quality Service Thanks to Jarrett and the mechanics for all the great service and work on my Sequoia. My Sequoia has over 238000 miles and I trust them to keep it ru Thanks to Jarrett and the mechanics for all the great service and work on my Sequoia. My Sequoia has over 238000 miles and I trust them to keep it running into the future. More

Customer service Great customer service . The employees there are very nice and friendly. Place is always clean . If I have any questions or concerns about anything th Great customer service . The employees there are very nice and friendly. Place is always clean . If I have any questions or concerns about anything they always their to answer all your questions and concerns. More

The last time I’ve had my car serviced at this location for the last 9 years and yesterday will the the last time stepping foot back there. I had a 7 am appt for an I’ve had my car serviced at this location for the last 9 years and yesterday will the the last time stepping foot back there. I had a 7 am appt for an oil change and could t understand why there were people that came in after me waited and left before me. At 8:30 (promised time) when I went to check on the status of my car the guy told me 15 more min. He then came about 5 min later to give me $400 service recommendations which means they hadn’t even looked at the car. I expressed my frustration and the response I received was that the other people left before me because they came in for minor things. I came in for an oil change!!!! He told me 15 more min. 45 min later I asked to speak to a manager to help expedite the process. The manager wasn’t apologetic or anything. This was the most frustrating experience and I will never return. More

Excellent place Leased a 2017 Toyota Camry SE. It's a great car. Saleman Dexter Marshall was awesome... no pressure attitude. Service dept. is wonderful... Chris L Leased a 2017 Toyota Camry SE. It's a great car. Saleman Dexter Marshall was awesome... no pressure attitude. Service dept. is wonderful... Chris Leporte gets the job done quickly. Very happy with this dealership. More