Al Hendrickson Toyota - Service Center

Appointments don't matter to them. I had an 8:45 appointment. I showed up at 8:30 just to be sure I was on time. After waiting an hour and seeing my truck not move with countless cars c I had an 8:45 appointment. I showed up at 8:30 just to be sure I was on time. After waiting an hour and seeing my truck not move with countless cars coming in and out I questioned the service writer as to Why the delay. He said it's more like a first come first serve basis but if you make an appointment it'll bump you up the chain a little. I've now been here an hour and a half watching my truck in the parking lot for a check engine light. More

Prompt, professional with very little waiting. Staff very courteous and very helpful. Process was very smooth and seamless. Arrangement for shuttle to take me home and return to service area was gr Staff very courteous and very helpful. Process was very smooth and seamless. Arrangement for shuttle to take me home and return to service area was great. Shuttle driver was a perfect gentleman. More

Good service Very good experience but too expensive Henry was very helpful it is a good dealership good personnel I will always use them in the future Very good experience but too expensive Henry was very helpful it is a good dealership good personnel I will always use them in the future More

Waited too long. The wait is way too long. People don't have time to wait hours for their vehicle to be done. Get more workers to reduce the time the customer wait The wait is way too long. People don't have time to wait hours for their vehicle to be done. Get more workers to reduce the time the customer waits. More

Excellent service Very good service by jarrett and the tech. Like ur shuttle service drivers very professional and friendly. Timely service and yes off course that's al Very good service by jarrett and the tech. Like ur shuttle service drivers very professional and friendly. Timely service and yes off course that's all for parts availability by Parts Dept. More

go to Toyota of Miami Upon receiving my Tundra back my hood was left open and the requested brakes that I wanted back were never given to me. This dealer ships service depa Upon receiving my Tundra back my hood was left open and the requested brakes that I wanted back were never given to me. This dealer ships service department just does not have it. Do you know what happens when you jump on the turnpike with a open hood? Just imagine that. Can you say law suit? More

Amazing The car was ready with promptness, service espectacular. The car was ready at the time I was promised. Thank you for such a fun experience. Customer s The car was ready with promptness, service espectacular. The car was ready at the time I was promised. Thank you for such a fun experience. Customer service is the best. Thank you More

Brett Hyland is a most valued employee We love your dealership. Brett Hyland is the reason that we keep coming back. He always goes above and beyond for us! You are very lucky to have him. We love your dealership. Brett Hyland is the reason that we keep coming back. He always goes above and beyond for us! You are very lucky to have him. Thank you again, Brett. More

Quick and painless Had my dash board replaced at no charge! First time in my life I ever got something for nothing! Great job people at Al Hendrickson! Had my dash board replaced at no charge! First time in my life I ever got something for nothing! Great job people at Al Hendrickson! More

Excelente Professional well cared for. Valet service home , handled well , would recommend but was a bit pricey. Changed out air bag inflater and wiper cont Professional well cared for. Valet service home , handled well , would recommend but was a bit pricey. Changed out air bag inflater and wiper container cost more than $400 More