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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.3
6,448 Reviews

6,448 Reviews of Al Hendrickson Toyota - Service Center

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January 08, 2023

Team was on time and got everything done on scheduled. Very helpful and did not waste my time trying to sell me something More

by jdmcguinness423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed here
Jan 09, 2023 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

January 08, 2023

Chris L was great he was on time and keept me posted about my car I had a good experience More

by JUAREZA123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2023 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that Chris delivered such a successful service experience. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

January 08, 2023

Customer service was excellent and the rep was very helpful. All my questions and concerns were answered. More

by aliciasavage42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenden Anghel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2023 -

Al Hendrickson Toyota responded

Thank you for taking the time to recommend the Al Hendrickson Toyota team. We appreciate your kudos and we look forward to seeing you again next time!

January 07, 2023

Great customer service and knowledgeable timely the atmosphere is for waiting is comfortable I will also go there it's 40 minutes away from home. More

by LEFTY152
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2023 -

Al Hendrickson Toyota responded

Reviews like these always make our day! Thanks for choosing Al Hendrickson Toyota and we will see you next time!

January 07, 2023

I asked for tire rotation and oil change but my car came with changed air and room filter and oil change instead!!! More

by Andybaks88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Jan 16, 2023 -

Al Hendrickson Toyota responded

We strive to deliver attentive service and I apologize if there was a mix-up on our end. I'd like to discuss your experience with you directly and try to make things right. Please give me a call at your earliest convenience if you're willing to talk this out further. Thank you, Norman Frantz - Service Manager - 954-545-6931

January 06, 2023

Service stop was fast and easy. It took less than 60 minutes for our 10,000 mile service. More

by dangrech705
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton
Jan 06, 2023 -

Al Hendrickson Toyota responded

Thanks for leaving Al Hendrickson Toyota a five-star review. We look forward to serving you next time!

January 06, 2023

I,m very disaponted do to the paint on my car this car only 7 year old and paint on my hood is coming of , I have a 2010 car the paint is still good condion I think originaly a paint job was not done o More

by editke8tusi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

Al Hendrickson Toyota responded

Thank you for your valuable feedback. It is disappointing to see that you are unhappy with the condition of the paint on your hood and our service team is always here to discuss the options available to you to have it fixed in the best manner possible. If you wish to go over your options again, please feel free to give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

Jan 16, 2023 -

editke8tusi responded

Hi Norman , I allready get the extimate for the pait job but I dont' have money too pay . Toyota is responsible for this but my car is not any more on the warranty only different color? But the bodyshop stated the pait job was not done properly only on the hood. Thanks you respond , I will also call you Iwill waiting for you respond

Jan 24, 2023 -

Al Hendrickson Toyota responded

To look into this matter further, I would need your full contact information. Please contact me directly so that I may help. Thank you, Norman Frantz - Service Manager - 954-545-6931

January 06, 2023

Excellent service. We always go to Henry and always happy with the service. Thank you More

by G28FMF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2023 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate the kind words about Henry and hope to see you back again at Al Hendrickson Toyota. Safe travels!

January 06, 2023

Mechanic sloppy got oil all over the interior of my door , cleaned oil with water I cannot believe the level of professionalism in this place :( More

by RENATTOBATTIFORA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

Al Hendrickson Toyota responded

I am sincerely sorry for how your vehicle was returned to you. This is certainly not the high standard we expect from our team, and we will be sure to address this feedback and use it as a training opportunity to improve. I hope we get the chance to leave a better impression next time. Thank you, Norman Frantz - Service Manager - 954-545-6931

January 06, 2023

La atencion muy rapida, buen servicio , fui temprano y sali temorano en menos de dos horad More

by esperanzam_caridadm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2023 -

Al Hendrickson Toyota responded

Esto es fantástico leer! Gracias por tomar un momento para compartir - estamos listos para servirle en el futuro! - sus amigos de Al Hendrickson Toyota

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