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Al Packer's White Marsh Ford

Baltimore, MD

4.0
808 Reviews
Al Packer's White Marsh Ford has been serving the Baltimore area since 1962 and we are committed to making your next sales or service experience the best experience you have ever had.
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9801 Pulaski Hwy

Baltimore, MD

21220

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Showing 808 reviews

September 20, 2017

I would recommend anyone to go here White Marsh Al packers is the currently the only Ford dealership my family and I deal with, we've been to other locations. But the employees at White More

by TJS93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Gossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2017 -

Al Packer's White Marsh Ford responded

Thank you for the splendid feedback. We are so happy that you had such a wonderful experience here at Al Packer's White Marsh Ford. We are pleased to hear that our team members provided you with outstanding service and Sarah and Richard took great care of you. We appreciate the great review. We'll see you next time. Drive safe!

September 19, 2017

Perfect Match! Nate knew exactly what I was looking for and as soon as it pulled on the lot he contacted me! I am so grateful for him and his ability to find the per More

by smiller93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2017 -

Al Packer's White Marsh Ford responded

We appreciate the kind review. We are so thrilled your experience with us was a wonderful one. We are so delighted that Nate provided great customer service and that he was so helpful and made your visit with us pleasant. We can't wait to see you back. Have a great rest of the week! Drive safe!

September 19, 2017

Amazing service Aaron Younger went above and beyond to get my vehicle fixed. With having two small children and my husband deployed he made sure we were well taken ca More

by Jennifer Marshall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Younger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2017 -

Al Packer's White Marsh Ford responded

We appreciate the wonderful compliments. We are so happy you had a fantastic experience with us. We are so happy to know Aaron provided you with outstanding customer service and took excellent care of you during your visit. Thank you for the great review. We can't wait to see you next time. On behalf of the Al Packer's White Marsh Ford family please thank your husband for his services! Thank you again and drive safe!

September 19, 2017

Excellent I purchased a new f 150 last year and I have to say I was very pleased with the way I was treated and the deal I got it was very good and the service More

by Trouble5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Gossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2017 -

Al Packer's White Marsh Ford responded

Thank you for the fabulous feedback. We are so happy that your car buying experience with us was so great and your service visit was equally as wonderful. We are happy to know our team members took great care of you each time. We'll see you next time. Drive safe!

September 19, 2017

Great people working there From my first inquiry with Sarah I felt that she cared about helping me navigate the truck buying experience. She answered all my questions even on he More

by BronxRob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyaw Win
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Gossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda
Sep 19, 2017 -

Al Packer's White Marsh Ford responded

Thank you so much for the wonderful review. We are so happy to hear that you had a great time with us. We are delighted that our team members provided you with phenomenal service. We are so happy to hear they were all so helpful. We look forward to seeing you again. Have a great week and drive safe!

September 19, 2017

Smooth process Sarah was very informative and helpful from beginning to end. There was no pressure to buy and got just what I wanted. Thanks again for the friendly c More

by Robert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Gossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2017 -

Al Packer's White Marsh Ford responded

Thanks for the great feedback. We are so happy Sarah was so helpful and provided you with outstanding service. We are happy your experience with us was so wonderful. We'll see you next time. Take care!

September 19, 2017

Awesome service! Paul Sarandos is easy to work with. He is very helpful in meeting all my needs and demands. He's very kind hearted. I can't thank him enough for all More

by Febs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyaw Win
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Sarandos
Sep 19, 2017 -

Al Packer's White Marsh Ford responded

Thank you for the marvelous review. We are delighted to hear that your experience here with us was so great. We are thrilled to hear that our team members provided you with fantastic service and that Paul and Kyaw took amazing care of you. We look forward to your next visit. Thank you again and have a great week!

September 19, 2017

Excellent Service! Sarah was extremely helpful and professional. She was able to get me into contact with a Sales Professional very quickly and able to find an automobil More

by Holly W
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Gossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2017 -

Al Packer's White Marsh Ford responded

We appreciate the kind words. We thrilled to know Sarah did an excellent job of taking care of you and providing you with outstanding customer service. We are delighted our team members made your experience with us so wonderful. We look forward to seeing you again. Drive safe!

September 18, 2017

Good Selection and Prices Steve Lefko was Excellent to work, very negotiable for the rates and very knowledgeable about the vehicles that they have onsite. The dealership it More

by Todd
Recommend Dealer
Yes
Employees Worked With
Steve Lefko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2017 -

Al Packer's White Marsh Ford responded

Todd, Thank you for the great review. We appreciate the positive feedback and are happy to hear that you enjoyed your experience with us. We are delighted our team member took great care of you. However, we see you were not fully satisfied with your visit with us. We would like to discuss this further. If you wouldn’t mind please reaching out to us at jlefko@AlPacker.com, we would like to talk about this more. We hope to hear from you. Thank you again and have a great rest of the week!

September 18, 2017

Great sales experience Jamal was very helpful in meeting my needs and expectations. He also promptly returned my phone calls. I would recommend others to see him if they are More

by Michael Gietka
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamal Douglas
Sep 19, 2017 -

Al Packer's White Marsh Ford responded

We appreciate the wonderful review. We are thrilled to hear that your experience here with us was so amazing. We are thrilled Jamal provided you with outstanding customer service and took excellent care of you. We look forward to your next visit. Take care!

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