Al Packer's White Marsh Ford - Service Center

Friday the 13th repair Ok, so I never believed in that Friday the 13th thing. But the second Friday the 13th in a row almost got me to. My 2008 Ford Focus started the day wi Ok, so I never believed in that Friday the 13th thing. But the second Friday the 13th in a row almost got me to. My 2008 Ford Focus started the day with a louder ''road noise'' sound than usual. I didn't think much of it at the time - the car has 238+ thousand miles on it. It got much worse as the day went on. I got it to Al Packer's White Marsh Ford at 12:30 in the afternoon, fully expecting to need a rental car and not see mine till Monday afternoon. After work at 3PM - I stopped by to see if anything had been done. They had moved my car into a bay to look at it. 1/2 hr. later I was given the news that the rear passenger side wheel bearing was coming apart and took out the brake pad with it! David Worth, my service adviser, said he could have it done by 7Pm - yeah, right! At 5:30 PM I was back on the road! I cannot express how grateful I am for the professionalism, courtesy and hard work exhibited in making sure my car got repaired quickly. More

Oil Change Excellent Service No appointment for an oil change, my rep was David Worth. I asked how long it will take, Dave told me about 1 hour 15 minutes. Excellent Service No appointment for an oil change, my rep was David Worth. I asked how long it will take, Dave told me about 1 hour 15 minutes. Sure enough 1 hour 15 minutes later he came to get me. More

service Kevin Cousins was very helpful and informative when our car was serviced this week. We will definitely be back again next time. This was a most pleasa Kevin Cousins was very helpful and informative when our car was serviced this week. We will definitely be back again next time. This was a most pleasant experience. More

My lunch hour yesterday I bought four tires from Dave Worth 6-9 months ago and came back yesterday to have the tires rotated and the oil changed. I arrived around 1:15 with a I bought four tires from Dave Worth 6-9 months ago and came back yesterday to have the tires rotated and the oil changed. I arrived around 1:15 with a lunch bag in my hand and the job was completed and I was out the door around 2:00. Very efficient service department and Dave is great to work with. Bill H. More

Best service and service prices I've never gotten treated any where like I do at Al Packer. I am so grateful someone recommended them to me . I trust Dave and anything he tells I've never gotten treated any where like I do at Al Packer. I am so grateful someone recommended them to me . I trust Dave and anything he tells me. I never mind any waiting I have to do. For me it is a truly pleasurable experience in the updated waiting room. You even have computers and cell phone chargers. With my hectic life and schedule being there is such a relaxing time to sit back and read many of the current magazines you have. It's so wonderful being there - please don't ever change and don't ever let Dave Worth leave and go anywhere else. More

"Quick" Lane Buying experience was a 4 star with the typical pressure to buy warranties and other things. First service for an oil change and I was told that no a Buying experience was a 4 star with the typical pressure to buy warranties and other things. First service for an oil change and I was told that no appointment is necessary at the Quick Lane. I went and 90 minute wait. Suggested that I come back or make an appointment. Really? More

Great Service I got all new tires, an allighnment and my air conditioning repaired. I was very impressed with the friendliness of the customer service and the quali I got all new tires, an allighnment and my air conditioning repaired. I was very impressed with the friendliness of the customer service and the quality of the work. I got my car back in better condition than I left it. My car was washed and wiped down. The tires were better tires than I had on before and I even got a discount for being a military civilian. I will definitely go back with any other service I have in the future. Ask for Jonathan Lloyd! More

My 2014 Taurus only had 2,500 miles on it when I made a sharp right hand turn, to short, and hit a large slab of ice with the front passenger door. When I saw what damage I did to my new car I was almost sharp right hand turn, to short, and hit a large slab of ice with the front passenger door. When I saw what damage I did to my new car I was almost in tears. I called the insurance company and they suggested two different places to get the car repaired. I have had work done at Al Packer in the past, so I knew I would get good results by going there. Devon Savage was the first person I spoke with, and he was very helpful in explaining how the damage would be repaired. I questioned if the paint would match the door and fender, and he assured me that because the car only had 2,500 miles, the paint would match perfect, and I would never notice that it was repainted. Daron took care of contacting the necessary people to get the job started, and said that he would call me when the car was finished. He said it would be a three day job, and again he was right on target. I will recommend Al Packer paint & body shop to my friends, and if I ever need your services again, I will make sure that the insurance company lets me bring the car back to you for repairs. More

Where do I start?... i was directed through my insurance company (USAA) to Al Packers White Marsh Ford because of there status as one of their "select collision specialists". My experience began the moment company (USAA) to Al Packers White Marsh Ford because of there status as one of their "select collision specialists". My experience began the moment Al Packer had taken in my vehicle. I was immediately contacted by a friendly, personable professional by the name of Mr. Harry Walker who serves as the Collision Center Estimator. Mr. Walker then proceeded to let me know that my vehicle was in their shop and that he would keep me informed as the work was being done and that if there were any questions or concerns that I should contact him directly. The times I did call Mr. Walker he was happy to take my call and gave me the information I requested without hesitation. Upon completion of the repairs for my vehicle I was contacted by Mr. Walker (he told me to call him Harry) to let me know that my vehicle was for pickup and that the rental car my insurance company provided could be turned in at their dealership. The morning I arrived for pickup I was greeted with genuine hospitality when I walked in the shop to sign the paperwork. Harry walked out with me to my vehicle and made sure he stood by as I started my vehicle to let it warm up. I said thank you, shook Harry's hand and began to drive out of the dealership. I noticed a unique sound and response from the vehicle and immediately took it back to the shop. After I explained the situation and Harry took a look he immediately told me that he would keep the vehicle and, "make it right" and walked me to the Enterprise Dealership on site and Al Packer provided me a rental car at no charge while they took my vehicle back in for a comprehensive inspection. Harry and his team diagnosed the problem and went right to work with the additional repairs. Harry then took over with contacting my insurance company as well as Enterprise rental to ensure that the both knew that I was being taken care of by Harry and his team at Al Packer. I couldn't be happier with the work and service I received from Al Packer. I cant thank Harry and his team at Al Packer enough! And from now on Al Packer will be the first words out my mouth when ANYBODY asks me about where to go for service or the purchase of a vehicle! Talk about VIP treatment, you cant go wrong with Al Packer's Whit Marsh. Thanks again Harry, my family and I really appreciate you. Warm Regards, Joseph Ybarra Sergeant First Class, USA (Retired) More

Made an appt. for oil change, and possible brake work. Believe that I had actually spoke to Jonathan (Lloyd) when I made my appointment and he was very nice on the phone and was just as nice and helpful i Believe that I had actually spoke to Jonathan (Lloyd) when I made my appointment and he was very nice on the phone and was just as nice and helpful in person. They have coupons on-line (take advantage of them) one called "The Works " they change your oil, rotate the tires and check many things, and usually give you a print out showing the repairs that are needed or may be needed in the future.... I like that. They have a Quick Lane, but make an appointment. Many people complain about having work done at a dealer because it seems that what you went in for is just a small part of what they tell you needs to be repaired. No one wants to be ripped off or taken advantage of, you have to trust someone and problems happen no matter where you go. I gave a lower rating on the price and the work because I'm not a mechanic (or I'd be doing the work myself), and prices are probably high. Back to repairs...Jonathan came to me in the waiting area and gave me the run down of repairs needed, and we discussed it. Now this is what I really liked about Jonathan, he was not high pressure at all. He did not say if you don't all of his work done you are going to have problems. I'm not rolling in the dough and he was helpful on advising and discussing with me the things that should be done and the things that could wait. Instead of selling me brakes all around (I had coupons) he told me I could resurface and replace pads on the front and replace pads and rotors on the rear. I was using full synthetic oil (friend recommeded, and was told I could not change back) Jonathan said I could use the blend, all the oil changes I had no one gave me that option. I need tires and Jonathan told me the ones he recommended, and no, they were not the most expensive, and that he would keep an eye on the price ( at this time they are price matching). He also said it would be OK to just replace two at a time, which I've never done. Had to leave my car, which I was not thrilled about, but he hooked me up with a rental... so that turned out OK. I really did like Jonathan and felt comfortable with his advise, he is a fairly new Service Advisor but I think he will do very well. SO GIVE HIM A CALL 443-777-5053. I read many disturbing reviews on this site before writing this, and some of them were shocking. Good customer service along with good work is the basis of any business, that's what makes you want to come back again and again. Lesson White Marsh Ford if it costs you a few dollars to make something right you will gain more customers, not even making an effort is bad bad busness.Thanks to these reviews I have learned a couple of people to avoid and hope that I never have to place a sign in the back of my car. Glad my experiences have been great and this last visit dealng with Jonathan has been the best, hope he sticks around. More