Al Piemonte Chevrolet

Another completely satisfied Service Visit not once but every time I’m in the dealership service department I’ve been greeted promptly and advised by Carlos. His attitude toward the customer is outstandin every time I’m in the dealership service department I’ve been greeted promptly and advised by Carlos. His attitude toward the customer is outstanding and he knows how to treat people as the say (like family). I like others worry about how to take care of my Chevy and Carlos always advises me and makes me feel comfortable if it’s warranty work or maintenance. I also found one of their technicians Tom Garrett to be extremely helpful and prioritizing just what I may need to maintain or repair now or in the near future. I have serviced my vehicles at many places in my 55 years of driving but found these two people at Piemonte Chevrolet to be the best I’ve ever had. I’m writing this to inform others like I’ve informed ALL MY FRIENDS & Family go to Piemonte Chevy see Carlos and ask for technician Tom Thank you & I’ll tell you your working with the best in the business that I’ve ever seen Terry Johnson More

I've been a satisfied costumer at this dealer for quite some time now, Carlos Garza shows nothing but care for his job and costumers, very professional, knowledgeable, great attitude and always on top of i some time now, Carlos Garza shows nothing but care for his job and costumers, very professional, knowledgeable, great attitude and always on top of it. my vehicle is always 100% leaving this place every time I come here for service. thanks Carlos!! More

Just picked up my car from repairs and Carlos is the best. He kept me informed every step of the way and was a great guy to work with. Will definitely service my car here from now on. best. He kept me informed every step of the way and was a great guy to work with. Will definitely service my car here from now on. More

I've bought many vehicles from AL Piemonte due to the great staff they have working there and will keep going back for cars here in the future and also take my car here for services because of people lik great staff they have working there and will keep going back for cars here in the future and also take my car here for services because of people like Ben. Ben worked hard to help we with the warranty team and got me a new radio and upgraded the software too. Thank you Ben More

Kris Kevin’s was great to work with Thank you for all you’ve done you’ve done More

Once the right people find what's wrong, they'll make it right. Anyone can sell you a car... who will stand behind the car? Nick, will. Thank you to Mike, the NEW Service Manager, and Cheriee for making right. Anyone can sell you a car... who will stand behind the car? Nick, will. Thank you to Mike, the NEW Service Manager, and Cheriee for making sure my voice was heard. I can't wait to work with Omar when financing my new car in two weeks. More

If you are like me and have seen TONS of terrible reviews of this dealership, but you want to give them the benefit of the doubt because they have the vehicle you really want for seemingly the right price... of this dealership, but you want to give them the benefit of the doubt because they have the vehicle you really want for seemingly the right price.....just DONT!! Save yourself the time and frustration. I had been in contact via email with the sales manager for about 5 days before driving 4 hours to drive a truck I was interested in. I was very clear that I wanted to be notified up front of any surprise fees or anything not listed in the price breakdown before I made the trip. Sales manager does admit to their $2,000 "Pro Package Fee" which gets you basically a wax job, locking lug nuts, and door edge guards. An absolutely ridiculous addition in itself but I accepted this as I felt the truck was still worth it. I was also told to use the online trade in value tool powered by Edmunds through their website to get an idea of what my trade in was worth, and was told by sales manager that they are currently offering "above average trade in value for decent used vehicles." While my truck was 25 years old, it only had 60,000 miles and was certainly in better than average condition for its age. Their trade in tool gave me a range of 3-4K for trade in with average being $3500. After some poor communication on their end, I chose to make the drive early morning after leaving work at 5am to be there when they opened around 9am (as I was told they dont hold vehicles). They are very pleasant upon my arrival, and we take a good test drive. I love the truck and am ready to get paperwork signed and head home for some sleep. They hit me with the first surprise..... Omar supposedly from the finance department sends it down the line, "We are so sorry, sir, but because you are paying cash, the price of this truck is actually $5,000 more, the online price you saw is only if you are financing the vehicle, and you will have to finance at least $10,000 for that deal." I'm dumbfounded, this is certainly not listed in the disclaimer online, and I was assured I wouldn't be met with any surprises after driving 4 hours to test drive. When I ask for a logical explanation Omar admits that the lender gives them kickbacks, so I say you are telling me they will give you a 5K kickback if I borrow 10K?!? Omar says no I'm not saying that...... so I ask "so why would I pay you 5K to compensate for a lesser loss?" He had absolutely no answer, only repeating "this price is only if you finance." To add fuel to the frustration, they inform me that they are willing to give me $500 for my trade in, 3K less than I was led to believe based on the prior email exchanges and the online trade in tool. At this point I'm more than unimpressed, but I ask Omar to present me with an out the door price if I either pay cash or if I finance 10K. He comes back about 20 minutes later and says "I'm so sorry sir that truck has been sold!!!" I'm absolutely blown away at this point, I ask how it's even possible and he says "these people over here just bought it, they agreed to the financing before you." To think they would allow someone to travel 4 hours, let them drive the truck, and then sell it to someone else while we are negotiating and after almost of week of email correspondence, is unreal. This is absolutely the most unprofessional car dealership and maybe even the most unprofessional business establishment I have ever personally dealt with. Needless to say, I was absolutely irate after wasting a day and $100 in fuel to be completely disrespected and insulted, and I may have had a few choice words for them at this point. They told me to "take my dollar truck and leave" as they chased me out the door. I came home, sold my truck outright for $3500 within about 12 hours of listing, and found a better truck at a reputable Ford dealer closer to home, no surprise fees, no bait and switch tactics, etc. Al Piemonte Chevrolet is as far from professionalism or honesty as you can get! More