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Al Spitzer Ford
Cuyahoga Falls, OH
755 Reviews
At Al Spitzer Ford, we're dedicated to providing our customers with a hassle-free experience every time they visit us! With an extensive line-up of brand new Ford models as well as our certified and pre-owned used car selection, we've got the perfect fit for you and your family. Our Financing experts are always available to work with your loan and lease needs, and the Service team stands ready for anything from routine maintenance to larger repair orders. Stop in to our Cuyahoga Falls dealership today and see everything Al Spitzer Ford has to offer you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 755 reviews
May 07, 2026
Absolutely unacceptable experience from start to finish. Zero follow up, complete lack of professionalism, and a front desk employee who was rude, uninformed, and unable to provide even basic, accurate info Zero follow up, complete lack of professionalism, and a front desk employee who was rude, uninformed, and unable to provide even basic, accurate information about my vehicle's status. Communication was nonexistent. Management didn't improve things - instead, they added passive-aggressive attitudes on top of already terrible service. This place is disorganized, poorly led, and clearly lacks accountability. I've been using Ford service departments since purchasing my vehicle in 2012, across multiple states, and this is - by far - the worst Ford service group I have ever dealt with. 0 stars across the board! I will never return and would strongly caution others to take their business elsewhere. This operation needs entirely new leadership. More
by JT
Verified CustomerEmployees Worked With
May 03, 2026
Excellent service and repairs. They said what they would do and did what they said. They said what they would do and did what they said. More
by garys5719
May 03, 2026
Will miss simple stuff during appointments, price inconsistency and wait time can be a little much at times inconsistency and wait time can be a little much at times More
by REYMUNDOA0906
Employees Worked With
May 02, 2026
Everything went very well thank you It was a great experience and everything went well. experience and everything went well. More
by RBLINE21
April 29, 2026
Good people, answered all questions, on time and on target. Been going there for years. target. Been going there for years. More
by JJONOWENS
Employees Worked With
Other Employees :
Tina Bucchioni
April 25, 2026
My experience is good, but when they are finished, they don't put the options on my dashboard right back to where they were and I have to ask them to do that don't put the options on my dashboard right back to where they were and I have to ask them to do that More
by Apetechik6284
April 23, 2026
Good over all, but service writer did not address the concerns i had about the transmission when in sport mode and i feel the answer he did give me was poor at best. Other than that vehicle is good and t concerns i had about the transmission when in sport mode and i feel the answer he did give me was poor at best. Other than that vehicle is good and time was on point with what i was told More
by holzj
April 23, 2026
They completed the work quickly and exactly to the quoted cost. Would recommend the service department. cost. Would recommend the service department. More
by patrickmahaffey
Employees Worked With
