Alan Webb Chevrolet - Service Center

Flat tire fixed I went in fully expecting to have to buy at least 2 new tires because of my flat. In our emergency drive after our flat we stopped at Les Schwab and I went in fully expecting to have to buy at least 2 new tires because of my flat. In our emergency drive after our flat we stopped at Les Schwab and they told us it couldn't be fixed. I had purchased the tires from Alan Webb and was glad they were able to fix it. The only thing I ask is that you add MY Name to this account. My husband doesn't have email, cell phone, or drive this car but all notifications are addressed to RON and should be addressed to ANGELA. Can you get that corrected? Thank you! More

Outstanding The lady that works in the parts department. She is a big help assisting me to find the best and suited for my truck needs. The lady that works in the parts department. She is a big help assisting me to find the best and suited for my truck needs. More

Don’t waste your time here. Bad Bad service. Communication between service managers not good. Set an appointment via internet and one service manager deleted it showed up and I Bad Bad service. Communication between service managers not good. Set an appointment via internet and one service manager deleted it showed up and I was not on their books. Thank god I met another manager who fit me in 2 hours later. More

Stop sending emails! I’ve called twice and you will not take me off your email list. I’m very disappointed in the dealership not responding to my request. I’ve called twice and you will not take me off your email list. I’m very disappointed in the dealership not responding to my request. More

Friendly, informative, on time. Kept me informed as to what was needed and when parts would arrive and be installed. The vehicle was ready when promised . informative, on time. Kept me informed as to what was needed and when parts would arrive and be installed. The vehicle was ready when promised . More

Quick I had an 8:20 appointment for an oil change and I was done and out of there by 9:00 am. I do not remember the persons name that helped me but everytim I had an 8:20 appointment for an oil change and I was done and out of there by 9:00 am. I do not remember the persons name that helped me but everytime I have to take my car in for services they are all very helpful. More

Unhappy Again I have had the worst service experience with this dealership and if you can avoid them please do. First and foremost I bought a couple cars from them I have had the worst service experience with this dealership and if you can avoid them please do. First and foremost I bought a couple cars from them with no major trauma. And I believe in giving people the benefit of the doubt. Here are 2 instances that will not have me going back..... First we had a battery draw issue on our 2015 Camaro, it sat for 5 days and was dead. A new battery was purchased and installed at home and it still had an issue so we took it to the dealer to find the issue. They said they could not find the draw and suggested that if I am not going to drive the afore mentioned car to disconnect the battery. The same car where the battery that is located in the trunk and cannot be accessed without opening the door that requires battery power to drop the windows a bit in order to open the door. This is the same car that will sit for maybe a week at a time. I will NOT be doing that. Then they tell me there was an update with OnStar. Guess what? No more issue after the OnStar update was done. AND the car has not had a battery issue since. Fast forward to this weeks experience..... Took in our 2017 Chevy Colorado with a whine that sounds like an AC/power steering type of thing and an oil change. They did the oil change and said they could not hear the whine and I was told that "until it shows itself more" we can't help you with it......SO, if you can't plug your machine into the vehicle and have it tell you there is something wrong, your techs are clueless and cannot do some "hands on" research?? Drove it home and have listened to the same noise for a week. Took it to Carr GMC today and the service writer could hear the whine just pulling it into the service drive...BEFORE I even mentioned why I was there for service. What was the issue? A bad seal on the transfer case out put shaft....Oh and they fixed the vibrating hood that Alan Webb could not by adjusting the 6 hood stops correctly.....Seriously it's not rocket science get it together people..... Shout out to Carr GMC you now have my business. More

Outstanding customer service While in for service an employee accidentally backed my car into something and dented the right rear fender. The dealer told me immediately what had h While in for service an employee accidentally backed my car into something and dented the right rear fender. The dealer told me immediately what had happened, apologized and ordered replacement parts and arranged a loaner vehicle for my use while the repairs were being done to my car. Since I purchased the car, I have always taken it to the Alan Webb Chevy dealer to be serviced and I will continue to do so. The staff is very friendly and courteous. More

Fast and easy. I got my appointment the day after I called to set an appointment. Everything was smooth and easy. I was greeted and shown where to wait the appoi I got my appointment the day after I called to set an appointment. Everything was smooth and easy. I was greeted and shown where to wait the appointment was quick and easy. I can't remember who helped me. Sorry. More

made things right they made things right with my truck on 8/16/18 will keep working with them again & again. Floyd made sure i was taken care of they made things right with my truck on 8/16/18 will keep working with them again & again. Floyd made sure i was taken care of More