Alan Webb Mazda

Excellent Service Megan has always provided excellent customer service. She always listens to my issues and makes sure that they are addressed. I am a repeated custo Megan has always provided excellent customer service. She always listens to my issues and makes sure that they are addressed. I am a repeated customer of Mazda and have worked with Megan for a few years. She is a value asset to Mazda and appreciate working with her. She always get me into a loaner car when needed and she always works around my schedule. Thanks, Ken More

Friendly, courteous and listen to customers Our family recently leased two new cars from Alan Webb in Vancouver. After my son leased his Mazda3 from them the first part of July, the experience w Our family recently leased two new cars from Alan Webb in Vancouver. After my son leased his Mazda3 from them the first part of July, the experience was so positive that my husband and I went back a few days later and leased our own Mazda3! Our rating is 5 stars because every person we dealt with was friendly, courteous, and straightforward. Nobody was pushy. For a car-buying experience, it was remarkably low stress. Our first point of contact was Manny. Online and over the phone he gave us excellent service. He listened to what we wanted and got back with us quickly, always being friendly and courteous. He found us the car we wanted and had it waiting for us to test drive when we arrived. The price he quoted us was the price we paid. Our salesman, Chris, was an absolute delight to deal with. He is genuine, personable, and goes out of his way to help in any way he can. He is young and new to the job but very knowledgeable. Even though it was late in the day, he took the time to answer our questions and help us get familiar with the features of our new car. He did not go home until we were all set and ready to leave. Next, we met Garret, Chris’ manager. He really listened to us and what our needs were regarding the financial aspects of the transaction. It was nice to be “heard.” He was willing to work with us and seemed very motivated to make his customers happy. The result is that we are happy with the deal we made and have good feelings about the whole process. I don’t remember the name of the person in finance who led us through the document-signing process, but he was courteous as well. He offered us the extra warranty but when we declined did not push us further and was friendly about it. Our brief encounters with Megan in the service department and Colin in parts were very positive also. Since leasing our car a week ago, we have received follow-up calls from both Chris and Garret, thanking us for our business and offering to help with any questions that may come up. The people at Alan Webb listened to what we wanted and then focused on how best to make that happen. We would definitely go back to buy or lease another car from them, and we happily recommend them to others. More

Convenient Quick and easy only wish it was cheaper to maintain. Meagan is always very friendly and courteous. Specially for someone who left and came back. Quick and easy only wish it was cheaper to maintain. Meagan is always very friendly and courteous. Specially for someone who left and came back. More

Can be more transparent about price Can be more transparent about price, negotiated a price earlier but while actually signing the documents they added extended warranty without even let Can be more transparent about price, negotiated a price earlier but while actually signing the documents they added extended warranty without even letting me know. But they did help me with resigning the documents when I insisted about the price difference. More

Great customer service and quick turn around. Always have a great experience with service. Quick turn around. Everything was explained to me and I knew what was going on with my vehicle. Always have a great experience with service. Quick turn around. Everything was explained to me and I knew what was going on with my vehicle. More

A Minimum of Stress Peter Gregg is very knowledgeable and shares his knowledge in easy-to-follow chunks. He answered every question I could think of, which turned out to Peter Gregg is very knowledgeable and shares his knowledge in easy-to-follow chunks. He answered every question I could think of, which turned out to be quite a few. I bought the car I wanted, the color I wanted, everything I wanted with a minimum of stress. Great job! I look forward to the same great attitude in the Service Department. More

Phone Calls Not Returned Went to the dealership and took a test drive on a Saturday - loved the car. Had to hassle the trade-in value, but finally got an acceptable price. W Went to the dealership and took a test drive on a Saturday - loved the car. Had to hassle the trade-in value, but finally got an acceptable price. When I mentioned I didn't want the extended warranty, was told it was already in the contract -so I let it go. I mentioned that I would be talking to my bank on Monday and would probably put a cash downpayment. So Monday I went to IQ credit union and the loan officer called the person who works jointly with iQ credit union and Alan Webb to have my contract rewritten with the new down payment and that I would receive a call that afternoon. iQ called me about 1 pm and said I would get a call back from Mark to go to Alan Webb and sign the new contract along with my check. After an hour or so, I called Mark and got voice mail, left a msg. After another hour or so, I called and spoke with a women who said Mark was with a client and would call me back in 10-15 minutes (this was about 3 pm). Never received a call back. The next day I called the loan office at iQ and told her I hadn't heard back. She made sa phone call and I finally got an appointment with Alan Webb to sign new a contract. That person said Mark was on vacation for two days and I needed to go to the Chev. office. Who goes on vacation and doesn't make sure all msg. have been either answered or referred to someone else. It wasn't like I was purchasing a small dollar item. Very disappointed as my previous purchase of a new car went very smoothly and I was impressed. I wanted to buy in Vancouver and support a local dealer. I could have very easily bought in Oregon; a lot of car dealers over there. More

Great Service I bought my Mazda CX five grand touring in 2017. I have always been exceptionally pleased with the service at Alan Webb Mazda; the staff is always he I bought my Mazda CX five grand touring in 2017. I have always been exceptionally pleased with the service at Alan Webb Mazda; the staff is always helpful and I think their pricing levels are reasonable. Also I requested to adjust the camera for the windshield display, and a service person came out to the car with me and showed me exactly how to do it. More

Oil change while I wait I have never had an adverse experience with Megan. I get in on time and service is done in a reasonable amount of time. Discount coupon helped as well I have never had an adverse experience with Megan. I get in on time and service is done in a reasonable amount of time. Discount coupon helped as well. More

Highly Recommended for Service! Upfront service pricing, only recommends services that are needed. Had a loaner car available since I had a large service done. Helpful, friendly advi Upfront service pricing, only recommends services that are needed. Had a loaner car available since I had a large service done. Helpful, friendly advisors that explain everything you ask about. Car was also done a couple hours earlier than promised. I have been using Alan Webb Mazda for 2+ years now. Highly recommend! More