Alan Webb Mazda

Convenient Quick and easy only wish it was cheaper to maintain. Meagan is always very friendly and courteous. Specially for someone who left and came back. Quick and easy only wish it was cheaper to maintain. Meagan is always very friendly and courteous. Specially for someone who left and came back. More

Can be more transparent about price Can be more transparent about price, negotiated a price earlier but while actually signing the documents they added extended warranty without even let Can be more transparent about price, negotiated a price earlier but while actually signing the documents they added extended warranty without even letting me know. But they did help me with resigning the documents when I insisted about the price difference. More

Great customer service and quick turn around. Always have a great experience with service. Quick turn around. Everything was explained to me and I knew what was going on with my vehicle. Always have a great experience with service. Quick turn around. Everything was explained to me and I knew what was going on with my vehicle. More

A Minimum of Stress Peter Gregg is very knowledgeable and shares his knowledge in easy-to-follow chunks. He answered every question I could think of, which turned out to Peter Gregg is very knowledgeable and shares his knowledge in easy-to-follow chunks. He answered every question I could think of, which turned out to be quite a few. I bought the car I wanted, the color I wanted, everything I wanted with a minimum of stress. Great job! I look forward to the same great attitude in the Service Department. More

Phone Calls Not Returned Went to the dealership and took a test drive on a Saturday - loved the car. Had to hassle the trade-in value, but finally got an acceptable price. W Went to the dealership and took a test drive on a Saturday - loved the car. Had to hassle the trade-in value, but finally got an acceptable price. When I mentioned I didn't want the extended warranty, was told it was already in the contract -so I let it go. I mentioned that I would be talking to my bank on Monday and would probably put a cash downpayment. So Monday I went to IQ credit union and the loan officer called the person who works jointly with iQ credit union and Alan Webb to have my contract rewritten with the new down payment and that I would receive a call that afternoon. iQ called me about 1 pm and said I would get a call back from Mark to go to Alan Webb and sign the new contract along with my check. After an hour or so, I called Mark and got voice mail, left a msg. After another hour or so, I called and spoke with a women who said Mark was with a client and would call me back in 10-15 minutes (this was about 3 pm). Never received a call back. The next day I called the loan office at iQ and told her I hadn't heard back. She made sa phone call and I finally got an appointment with Alan Webb to sign new a contract. That person said Mark was on vacation for two days and I needed to go to the Chev. office. Who goes on vacation and doesn't make sure all msg. have been either answered or referred to someone else. It wasn't like I was purchasing a small dollar item. Very disappointed as my previous purchase of a new car went very smoothly and I was impressed. I wanted to buy in Vancouver and support a local dealer. I could have very easily bought in Oregon; a lot of car dealers over there. More

Great Service I bought my Mazda CX five grand touring in 2017. I have always been exceptionally pleased with the service at Alan Webb Mazda; the staff is always he I bought my Mazda CX five grand touring in 2017. I have always been exceptionally pleased with the service at Alan Webb Mazda; the staff is always helpful and I think their pricing levels are reasonable. Also I requested to adjust the camera for the windshield display, and a service person came out to the car with me and showed me exactly how to do it. More

Oil change while I wait I have never had an adverse experience with Megan. I get in on time and service is done in a reasonable amount of time. Discount coupon helped as well I have never had an adverse experience with Megan. I get in on time and service is done in a reasonable amount of time. Discount coupon helped as well. More

Highly Recommended for Service! Upfront service pricing, only recommends services that are needed. Had a loaner car available since I had a large service done. Helpful, friendly advi Upfront service pricing, only recommends services that are needed. Had a loaner car available since I had a large service done. Helpful, friendly advisors that explain everything you ask about. Car was also done a couple hours earlier than promised. I have been using Alan Webb Mazda for 2+ years now. Highly recommend! More

Sales Games Let the games begin. What a frustrating experience. It started well enough by searching in the usual ways as well as creating a search via TrueCar w Let the games begin. What a frustrating experience. It started well enough by searching in the usual ways as well as creating a search via TrueCar which generated quotes from various dealers, including Alan Webb. The online sales rep was responsive and worked to get us a very competitive quote on the car we wanted. It was when we went back to the dealership to start the purchase paperwork that things took a turn for the worse. Same old car dealership games. First the sale price was wrong - sales person runs 50 feet to the sales manager's office and returns a minute later with new paperwork reflecting the correct price previously discussed on the phone multiple times while making the appointment. Repeat the same process for an extended warranty we never asked for they tried to sell as part of what we had to include (extra $3500). Repeat the process for "brake surge" for $395 sold as a factory installed option (complete lie as it is something a dealership adds). The sales manager never came out of his office and the sales person was completely out of his depth trying to explain why we had to accept nearly $4000 in added cost for things we didn't want. Nearly walked out. Financing went smooth and quick, as it always has with any car purchase I have made. I will not take my car to Alan Webb Mazda for any service or buy from them again. More

AMAZING! I had the best experience at Alan Webb. Peter Gregg was awesome. Personable. Extremely knowledgeable. Helpful. Friendly. Awesome guy. Overall just an I had the best experience at Alan Webb. Peter Gregg was awesome. Personable. Extremely knowledgeable. Helpful. Friendly. Awesome guy. Overall just an amazing experience. The finance crew/management was just as amazing. I had such a great time I stopped in the next day with an extra thank you. I would recommend to anyone! More