Alan Webb Mazda

Sales Games Let the games begin. What a frustrating experience. It started well enough by searching in the usual ways as well as creating a search via TrueCar w Let the games begin. What a frustrating experience. It started well enough by searching in the usual ways as well as creating a search via TrueCar which generated quotes from various dealers, including Alan Webb. The online sales rep was responsive and worked to get us a very competitive quote on the car we wanted. It was when we went back to the dealership to start the purchase paperwork that things took a turn for the worse. Same old car dealership games. First the sale price was wrong - sales person runs 50 feet to the sales manager's office and returns a minute later with new paperwork reflecting the correct price previously discussed on the phone multiple times while making the appointment. Repeat the same process for an extended warranty we never asked for they tried to sell as part of what we had to include (extra $3500). Repeat the process for "brake surge" for $395 sold as a factory installed option (complete lie as it is something a dealership adds). The sales manager never came out of his office and the sales person was completely out of his depth trying to explain why we had to accept nearly $4000 in added cost for things we didn't want. Nearly walked out. Financing went smooth and quick, as it always has with any car purchase I have made. I will not take my car to Alan Webb Mazda for any service or buy from them again. More

AMAZING! I had the best experience at Alan Webb. Peter Gregg was awesome. Personable. Extremely knowledgeable. Helpful. Friendly. Awesome guy. Overall just an I had the best experience at Alan Webb. Peter Gregg was awesome. Personable. Extremely knowledgeable. Helpful. Friendly. Awesome guy. Overall just an amazing experience. The finance crew/management was just as amazing. I had such a great time I stopped in the next day with an extra thank you. I would recommend to anyone! More

Excellent technical and customer service! Helpful and professional people here. They made updating a recall fast and low-stress. We'll work with them again for more service on our Mazda. Helpful and professional people here. They made updating a recall fast and low-stress. We'll work with them again for more service on our Mazda. More

Employees were very nice, not pushy... The employees were all very nice, not pushy at all. I do wish that I had seen the vehicle and inspected the entire outside before purchasing the one I The employees were all very nice, not pushy at all. I do wish that I had seen the vehicle and inspected the entire outside before purchasing the one I did. I was told exactly the same car I test drove, just in the color I wanted ,and it is beautiful, accept for the spots that were on it. My husband took in the vehicle and they were Very nice Steve has done so much to try and make it right. we have taken the vehicle back in twice to get it taken care of. It did get fixed, but then I had an appt to take my CX5 in and have the glass coat put on. Oh my does it look Beautiful, but then I seen new discolor flaws underneath it. almost like it had water smears that had not dried. I find the sales Manager and Sales associates have done there part they are very kind. It is the Auto/service shop that needs to focus on the work they do to make things correct when you take it in. I am very disappointed in all I have gone through and I still am. My husband and I are in a disagreement over this vehicle now, I believe that when you purchase a Brand New Vehicle, it should be in perfect condition. My husband well not as much as me. I wish I had not traded in his vehicle for this one, because of how I am feeling right now.. I shouldn't have to take it in again, I have only had it a week. More

Really enjoy working with Megan and Devin was incredible too This is our third Mazda for my family and we really love the cars but also really love working with Megan in service. We worked with Devin for this This is our third Mazda for my family and we really love the cars but also really love working with Megan in service. We worked with Devin for this latest purchase and he is super knowledgable, low pressure and did everything I could have wanted. More

Always satisfied! We have purchased 5 vehicles from Allen Webb dealerships, we have always had amazing customer service. Not only did we leave with another wonderful ca We have purchased 5 vehicles from Allen Webb dealerships, we have always had amazing customer service. Not only did we leave with another wonderful car, we walked away not feeling any pressure from the staff. We highly recommend purchasing any new or used vehicle from them. More

Really nice people! Great car! I’ve never had a Mazda before and I am super happy with my new Mazda CX-5! People at the dealership were really welcoming and helpful, too. I’ve never had a Mazda before and I am super happy with my new Mazda CX-5! People at the dealership were really welcoming and helpful, too. More

Recall went well Went in for recall, told me it was going to be a couple hours, offered me a loaner (2019 Mazda), called me couple hours later saying I didn’t need the Went in for recall, told me it was going to be a couple hours, offered me a loaner (2019 Mazda), called me couple hours later saying I didn’t need the part, returned the car and got mine. Easy transaction! Loved it. More

Great service We went in for service on our navigation system in our CX5. Thanks to the extended warranty the sales staff encouraged us to purchase, we saved $1200 We went in for service on our navigation system in our CX5. Thanks to the extended warranty the sales staff encouraged us to purchase, we saved $1200.00 on the necessary part. The service staff was great from beginning to end, providing a quick service date and a loaner car. Everything is in good working order and we are on the road again. More

Happy Camper I keep going back - just bought my 3rd new Vehicle from Alan Webb Mazda, They always treat me right at Alan Webb Mazda, have started out working wit I keep going back - just bought my 3rd new Vehicle from Alan Webb Mazda, They always treat me right at Alan Webb Mazda, have started out working with other dealers that are closer to me, but always seem to end up back at Alan Webb. My last 4 new vehicles have been Mazda's, 3 of those were purchased from Alan Webb because the buying process is just easier, no heavy sales pressure tactics, they provide the information I request & give me the space to make the purchase the way I request. More