Alan Webb Mazda

Mazda 3 Check Engine light After trying to make an online appt and finding first available nearly one month out, called and was referred to any auto parts store to pull the code After trying to make an online appt and finding first available nearly one month out, called and was referred to any auto parts store to pull the code. Called again and was given appt next day but dropped off early. Repairs completed same day including previously postponed procedures. Thanks for going above and beyond. More

Service with customer in mind The best thing about the service department is they care about their customers, they always get the service done ahead of time and do quality work. The best thing about the service department is they care about their customers, they always get the service done ahead of time and do quality work. More

Most Challenging Service Visit Ever Had My apt yesterday was set up weeks ago. I arrived 20 minutes early; however the vehicle that pulled in behind me directly was completed and they left t My apt yesterday was set up weeks ago. I arrived 20 minutes early; however the vehicle that pulled in behind me directly was completed and they left the building before I did. No one came up to me to alert me my vehicle was done. I was in the waiting area and got concerned when it was nearing almost an hour since I arrived (oil change generally takes me 35-45 mins). The service department didn’t seem to busy so that was not the issue. I walked up to the service desk and asked when my vehicle will be done and I was told it was and that paperwork was being printed out. My first concern with the “paper work” indicated I had a balance of over $92.00. This was not acceptable because I had purchased lifetime oil changes at the time of purchase of my vehicle more than 5 yrs ago. The service guy said it was a “new system” and that he had to go to different screen to confirm if I indeed had the lifetime warranty. It got worked out but again added more unnecessary time to being in that place than on my way home. The other concern is the print out of their inspection findings. It was unclear on why boxes were checked because the service advisor was not clear in their description and the service guy at the front desk had no clue. The service girl that was there helped him so I’m assuming he’s “new”.... I have over 60,000 miles on my car and have had a lot of visits to this service department (including maintenance apts (covered and paid out of pocket), accessories added (out of pocket) and recall performed. Hands down the worse experience I have had but overall I’m very impressed with the service I received and will continue to do business but wanted to give details of my visit as an opportunity to improve More

Great service Thank you for the great service!! I love my new CX-5!!! Devin was friendly and easy to work with. Willing to make a deal. Highly recommend! 🤓 Thank you for the great service!! I love my new CX-5!!! Devin was friendly and easy to work with. Willing to make a deal. Highly recommend! 🤓 More

A great place to do business Ryan was great to deal with as well as all of your staff including the title and finance person. I would definitely return to your dealership for ano Ryan was great to deal with as well as all of your staff including the title and finance person. I would definitely return to your dealership for another purchase. More

Warranty work The navigation screen in my new Mazda would remain black at times. It was determined that the screen was faulty & had to be replaced. I was given a lo The navigation screen in my new Mazda would remain black at times. It was determined that the screen was faulty & had to be replaced. I was given a loaner vehicle & the work was done on time. Everyone was friendly. More

Happy owner of new Mazda CX-5 My husband and I are owners of two Mazda 3s, purchased at Alan Webb Mazda. I came in to ask a question of the Parts Dept and to 'look' at the Mazda C My husband and I are owners of two Mazda 3s, purchased at Alan Webb Mazda. I came in to ask a question of the Parts Dept and to 'look' at the Mazda CX-5s. Four awesome employees helped me from beginning to end of a new purchase. Colin stepped away from the Parts Dept to show me several CX-5s as Kathy, a sales rep, was at lunch. He asked if he could have Kathy call me later that day and discuss two vehicles I was interested in. Kathy called later that evening and sent me quotes on both. The next day I went to the dealership and met with Devin as Kathy was unexpectedly out of the office. He was very patient, thorough, knowledgeable and easy to talk with as he went over all the features of the vehicles, esp the electronics which I was very nervous about. I very happily decided on one of the CX-5's. While Dave, in finance, completed the paperwork, Devin sat and visited with me while we waited. I could not have asked for a better car buying experience. Thank you, all, for "another" great experience at Alan Webb Mazda. More

Happy Owners of 2019 CX 5 We were pleased with the thoroughness of our sales rep Ryan Sundine. He was very knowledgeable about the car we were evaluating. We felt he truly want We were pleased with the thoroughness of our sales rep Ryan Sundine. He was very knowledgeable about the car we were evaluating. We felt he truly wanted to find the autonthat best suiting our needs. He was very personable and not pushy. It was a pleasure working with him. More