Alan Webb Mazda

Don't waste your energy What a horrific experience. Well, that's not completely accurate. My first sales guy was wonderful and very knowledgeable. Unfortunately, when I re What a horrific experience. Well, that's not completely accurate. My first sales guy was wonderful and very knowledgeable. Unfortunately, when I returned the following day to sign papers, he wasn't available. I was handed off to a 20 year old kid who could barely answer my questions, let alone handle a sale on his own. They had hand off tactics, sharky sales talks, and just bad practice in general. After given a ridiculous price on a car, I expressed that in no way was I going to pay sticker price. He asked for my counter, which was $3500 below MSRP. Not unreasonable in my opinion. He returns 25 minutes later saying he can't come close. I tell him thanks but no thanks, and walk for the door. No harm no foul at this point. Another kid who couldn't be older than 22 literally CHASES me to the door with the quote page. He starts in on how I'm insane for asking them to come down that low. To be fair, when I offered that price, I hadn't yet seen the invoice. Kid #2 tells me I'm stupid and ridiculous for even thinking they'd do that for me. He then insults me further by offering me less for my vehicle in an I'm-smarter-than-you-but-I'm-a-tiny-man-with-a-complex kind of attitude. This was the wrong way to talk to me.... it then resulted in me shouting at him for being unprofessional, rude, and downright insulting. Little brat. Is that really the way you treat someone who is trying to spend $25,000 in your store? Methinks not. Mind you, this shouting match happened in the showroom as they were trying to lock down at least 2 other sales. The low-road person in me really hopes they lost out on those deals as a result of his idiocy. I bought a Ford after that. ;o) More

No hassle Alan Webb is a fair no hassle car dealership. I bought my car at Alan Webb & get my car serviced there too. They are easy to deal with & the customer Alan Webb is a fair no hassle car dealership. I bought my car at Alan Webb & get my car serviced there too. They are easy to deal with & the customer service is #1 More

Purchased "2" Mazda's on the same visit Very professional and polite experience. I would recommend Alan Webb Mazda and I would definitely recommend them! Tre Larson answered all our ?'s an Very professional and polite experience. I would recommend Alan Webb Mazda and I would definitely recommend them! Tre Larson answered all our ?'s and was very helpfull. More

First Impression Very Impressive! I took our 2003 Miata in to get a new key and FOB made. Scheduling the appointment and ordering the parts was very easy. Upon arrival, I was greeted b I took our 2003 Miata in to get a new key and FOB made. Scheduling the appointment and ordering the parts was very easy. Upon arrival, I was greeted by a friendly Service Rep who wasted no time getting me set up for the work that needed to be done. An accurate estimate of charges was presented as well as an estimated time for completion. The waiting area had a nice-sized T.V. that wasn't working well, so a customer turned it off. Newspapers were weeks old. They should have had complimentary beverages, water, coffee, etc. The work was completed ahead of schedule and was completed as promised. I was able to order some additional parts with the promise of assistance with the installation. This was SERVICE AT ITS BEST! Many thanks to the Parts/Service staff. More

OUTSTANDING BUYING EXPERIENCE My wife and I bought a new Mazda CX5 from the Sales Mgr. Jared. We were so happy with our buying experience , Jared has us in his office and gave us My wife and I bought a new Mazda CX5 from the Sales Mgr. Jared. We were so happy with our buying experience , Jared has us in his office and gave us top dollar for our trade and a very good price on the new CX5. Jared treated my wife and I with respect and there was NO GAMES. We have bought all of our cars from Allen Webb Mazda for 14 years and plan on buying more from them in the future. Jared had a salesmen Cody go with us for the test drive and he helped with the delivery , he was very perfessional as well. We are VERY PLEASED !!! More

Great Auto Purchase Experience I purchased a new Mazda 5 and it was a very smooth deal. Tre Larson was a super nice guy! I have bought many cars and have to say that this experien I purchased a new Mazda 5 and it was a very smooth deal. Tre Larson was a super nice guy! I have bought many cars and have to say that this experience was the best I've ever had! More

Zoom! Zoom! I really enjoyed my car buying experience. I was purchasing a vehicle that is in very high demand --- but the whole Alan Webb team made sure that I go I really enjoyed my car buying experience. I was purchasing a vehicle that is in very high demand --- but the whole Alan Webb team made sure that I got to drive it home. During the test drive, my salesman was considerate enough to show me all of the features of the vehicle by directing me on a route that tested the car thoroughly for safety and handling. When it came to financing the vehicle, there was no judgment about my credit history - only the determination of the staff to find a lender that would meet my needs for factors that were important to me, such as cash down, payments, and loan structure. This team knows their lenders well, and was extremely quick at networking with the banks to make the deal happen. As it approached the time for me to drive the vehicle home, the service team immediately dropped what they were doing to ensure that my new car was clean, full of fuel, and ready to cruise. This team really enjoys what they do --- they have an appropriate depth of knowledge and enthusiasm for the brand, the car buying process, and customer courtesy. I would feel good about referring all of my friends and family to this dealership. I could go on here, but let's face it, I've got a sweet car to cruise in, so... I'm out of here! Thank you, Alan Webb Mazda! More

Good Sales persons i bought new Mazda 6 and it is really good. I really appreciate the sales person that helps us to understand all details about the prices and features i bought new Mazda 6 and it is really good. I really appreciate the sales person that helps us to understand all details about the prices and features of the car models. And friendly talk. More

AWESOME Great place to shop for a vehicle. Cody was our salesman and he was great! Will do business with them for many years to come. Great place to shop for a vehicle. Cody was our salesman and he was great! Will do business with them for many years to come. More

Cody was GREAT..... Customer Service after the sale SUCKS! I leased a Mazda 3 here last month. I got a very good deal and was moderately happy with the process to get a deal. Webb is no different than any ot I leased a Mazda 3 here last month. I got a very good deal and was moderately happy with the process to get a deal. Webb is no different than any other dealership with "sales game". I am extremely unhappy with the customer service/support after the sale. It is 7 days until the first payment is due and I have yet to receive ANY payment information. After about 10 calls to the dealership asking about payment information I was sent to Mazda finance and was promptly asked for an account number that I have yet to receive. I called the dealership back and after 5 or 6 calls was connected to the sales department. They told me to go to a local branch of Chase Bank. In the end I found out that Chase was given the wrong address. Even though I went to great pains to provide my MAILING ADDRESS on many occasions. Apparently, address verification is only important to the dealership when they are trying to get paid. It took 2 hours of my time to chase down the problem and fix the A Webb mistake. I would not recommend this dealership. On a brighter note I LOVE my Mazda 3!! More