Alan Webb Mazda

Customer service My car buying experience was good but everything since then has been awful. In the first 5k miles I had a slow leak in a tire that they repaired but u My car buying experience was good but everything since then has been awful. In the first 5k miles I had a slow leak in a tire that they repaired but unfortunately the repair didn't hold and the tire kept leaking. When I ask about a replacement I was quoted $400 which I thought was rediculus. When I asked if it was covered under warranty I was told it was a road hazard and not covered. As a customer service professional I would think that spending 26k on a car might be enough to cover a tire with 5k miles on it. Now I have to fill it up every 4 weeks to make sure my veh is safe. Since then I have had to schedule oil changes 2 weeks in advance. My last change I called saying I was going to be a few mins late and instead of accommodating me I had to reschedule for another week. So far my rating of the service after buying a brand new car has been very poor. I think I'll just go to jiffy lube for my oil changes and forget about Allen Web More

got a great truck happy Baught a 2008 f350. From Platinum Motors. The truck had some unknown issues. But the teem at Platinum Motors made it right. Would go back again Baught a 2008 f350. From Platinum Motors. The truck had some unknown issues. But the teem at Platinum Motors made it right. Would go back again More

Constant issues with service, electrical, part 1. I purchased an RX8 two months ago. The day I bought it, one of the service techs had the key fob in his pocket and broke it so I had to take my trade I purchased an RX8 two months ago. The day I bought it, one of the service techs had the key fob in his pocket and broke it so I had to take my trade in home and come back after they'd ordered and programmed a new fob. Then they told me when I was there to pick it up that the ignition ring needed to be replaced so I had to bring it back in. While we were waiting for the ignition ring to be delivered the AC went out and they had to order a part and repair that as well. Yesterday, two months and three days into my ownership, the stereo shorted out and stopped working. It's aftermarket, but it was in the car when I purchased it, so I don't expect the dealership to fix it, but I do feel like they should have made sure it was working. Especially considering when they replaced the ignition ring they told me that it was shorting out because of how the stereo had been installed so I know they were in there and either messed it up themselves or should have taken the time to fix it so it was't screwing up other systems in the dash. They assured me when I purchased this that they'd gone over it and it was in excellent working condition. Two trips in to service and now I have to take it somewhere else for more work inside of two months is NOT excellent working condition. If I had it to do over I would not have purchased a car from this dealership. I'd advise you don't either. ***UPDATE*** I was reading through other reviews and saw that someone had posted about seeing a car on the website with stock wheels, then coming in to test drive and finding out that the rims and tires had been upgraded and the stock set was no longer available, and that this jumped the price considerably. This was part of my buying experience as well. The picture on the website showed stock wheels. The picture the salesman sent me that i have in my email right now shows stock wheels. When I got there the following day, "Oh, well, now it has upgraded rims and tires and we don't have the stock ones so the price isn't going to be $9000, it's $12000. Hope that's ok." I was pissed, but no amount of trying was able to get me the stock wheels. If I want aftermarket accessories I'd like the option to pick them myself, not finance them forever. Plus then I'd have the stock set for winter tires or whatever. Nope. Nowhere to be found. I had originally given this review two stars but since I saw that this was a common practice I've now dropped it to one. I left this review originally on Yelp, 07/06/2016 More

Unfriedly staff We have bought two Mazdas here before so we wanted to buy a third one. But the experience was not good. The dealer thought that since we bought two We have bought two Mazdas here before so we wanted to buy a third one. But the experience was not good. The dealer thought that since we bought two already we were guaranteed to buy a third. They didnt care about customer loyalty and didnt take that into account. They did not give us the best deal from the start, and they kept trying to push for a signature. We also brought in a trade that they valued at half of its worth, and treated it as a joke when we said its worth a lot more. The manager never came to talk to us, he just went to test drive the car we were trading with five other people, and never said anything after. You have to be good with numbers because they will give you a bunch just to throw you off. A car that supposedly had a bunch of deals on it would have been sold to us for a lot more than it was worth. I will not be returning to this dealership. More

Nightmare to Enjoyable I have purchased or leased many cars over the last 51 years. As mush as I love new cars, I have equally detested the painful process of their acquisit I have purchased or leased many cars over the last 51 years. As mush as I love new cars, I have equally detested the painful process of their acquisition, that is, until recently. My experience at Alan Webb was, dear I say, enjoyable. My salesperson was personable, professional, and very knowledgeable. He even suggested that I bring in my two large dogs to insure the vehicle met all our needs. His follow up and follow through were exceptional. I clearly "got" that his management was supporting him. I was clear up front on what my goal was for my trade in financially. He supported me in meeting that goal without all the usual height pressure game playing. The whole process was done in a most timely and efficiently manner. I drove away in my awesome 2016 dark crystal blue CX-5 More

Every experience has been excellent- great customer service! We have purchased a total of 3 Mazda cars from Alan Webb. We currently have 2 Mazdas and always take them to be serviced at this dealership. The cus We have purchased a total of 3 Mazda cars from Alan Webb. We currently have 2 Mazdas and always take them to be serviced at this dealership. The customer service is excellent- above and beyond expectations- and the mechanics are knowledgeable and take great care of our cars. They never try to get us to buy extra services that are not needed- if they recommend a service, it is needed. Everyone is very helpful and has a great attitude. It is always a pleasure taking our cars to be serviced- usually this is a boring task that I try to avoid. But Alan Webb makes it so easy and nice, that I actually look forward to taking care of my car. More

No other place to go other than Alan Webb Mazda My Wife and I bought our 2nd 2015 Mazda CX5 from Alan Webb Mazda and were VERY Pleased with how we were treated. We worked with Jerod the Sales Mgr. f My Wife and I bought our 2nd 2015 Mazda CX5 from Alan Webb Mazda and were VERY Pleased with how we were treated. We worked with Jerod the Sales Mgr. for the deal and the Slaesman was Tre and he helped with the delivery he even helped us move items out of our trade in car. We were treated with FULL respect and Jerod did everything he could do to get us a GREAT Deal ! Jerod and Tre are both perfessional's and we will return when we need a car in the future. More

dishonest and rude I live in Colorado and was looking for a specific car that was tough to find locally. I thought I found what I was looking for at Alan Webb, so after I live in Colorado and was looking for a specific car that was tough to find locally. I thought I found what I was looking for at Alan Webb, so after a few phone calls we agreed on a price and a trade-in value for the car I was going to drive there and trade in. On two separate phone calls I asked April if the vehicle had been smoked in and was assured that it had not. I put a $500 deposit down and drove there (18 hours) to pick the vehicle up. As soon as the door was opened, I knew it had been smoked it. April denied it, so I pull the cig lighter out, and sure enough, it had been used. She claimed the lighter was not previously like that and then takes it inside to (I guess) the manager to show him. I back out of the purchase, with April and the manager continuing to argue that the car was not smoked in (despite the used lighter!!). So I was out 3 days of my time, a day off work, a few thousand miles on my truck, and $400 or $500 in gas and hotels. The most ridiculous part of the whole thing was that they tried to keep my deposit, and only agreed to return it after I continued to argue and insisted on speaking with the manager. I was completely calm and polite during all of this, but they never apologized and were flat-out rude to me after I backed out of the purchase. At best, these guys are incompetent, rude, and couldn't care less about completely screwing someone over. More

Great car... Great experience! Cody and Dave at Alan Webb Mazda exceeded our customer service expectations. We found a great certified pre-owned CX-5 on their lot. Cody was incredib Cody and Dave at Alan Webb Mazda exceeded our customer service expectations. We found a great certified pre-owned CX-5 on their lot. Cody was incredibly helpful and low-pressure. We arrived at a great price and Dave was efficient in completing our paperwork and getting us on our way. We looked at similar cars on other lots, and were glad we took our business to the great sales staff at Alan Webb. More

Alan Webb Mazda is the place to go My husband and I were afraid to step on any car lot to look into a new car. We did not want any pressure about buying a car, just some facts about dif My husband and I were afraid to step on any car lot to look into a new car. We did not want any pressure about buying a car, just some facts about different cars. We went to Alan Web Mazda, as we had already dealt with several car dealers that day, and we were getting really frustrated. It was a breath of fresh air at Alan Web. Our sales person, Urbano, who unfortunately no longer works there, was awsome! We came home with a new Mazda, and we love the car. It delivers everything we were told. We still go to Alan Web for service, and we leave happy everytime. The customer service is superb! Anyone you talk with is happy to answer your questions, and they do not make you feel like you are being bothersome. They will give you suggestions about different things, but they never pressure you. We will definately return to Alan Web Mazda for our next car. More