Alan Webb Mazda

I had a great experience with one HUGE exception. The dealership installed an anti-theft device at additional cost, and though I demanded they remove it, they refused. I ended up bargaining them down The dealership installed an anti-theft device at additional cost, and though I demanded they remove it, they refused. I ended up bargaining them down to $500 for the device. What a waste and what a horrible policy! More

Been servicing my car at Alan Webb Mazda since I bought it in 2016. Always good quality and friendly service. it in 2016. Always good quality and friendly service. More

I was more than satisfied with the services I received! Detrik was awesome! He was so helpful and I appreciate that he went the extra mile. It’s was refreshing to find that kind of customer service!! Detrik was awesome! He was so helpful and I appreciate that he went the extra mile. It’s was refreshing to find that kind of customer service!! More

Friendly, helpful, go out of there way to explain any problems I have with car. problems I have with car. More

First time here. Had a new key fob created for my 2021 CX-30 and a software update. The service appointment went exactly as scheduled and the cost was the same as p Had a new key fob created for my 2021 CX-30 and a software update. The service appointment went exactly as scheduled and the cost was the same as previously discussed. It was what auto service should be like. Thanks Alan Webb Mazda! More

Super friendly and super helpful. Maintenance can be stressful, but not with Alan Webb. They scheduled me, got me in, and got me out on time. Great experience! Maintenance can be stressful, but not with Alan Webb. They scheduled me, got me in, and got me out on time. Great experience! More

Blah blah I don’t want to take the time. Took 1 hour to change oil. No vaccum on interior like have done in the past Took 1 hour to change oil. No vaccum on interior like have done in the past More

I actually go out of my way to have my car serviced here because everyone is always extremely kind and accommodating. I'm happy with everything. because everyone is always extremely kind and accommodating. I'm happy with everything. More

I recently switched from the shop I had been using for the last 3 years because they were making little mistakes and misdiagnosing problems that came up with my car. Additionally my CX-9 is getting older the last 3 years because they were making little mistakes and misdiagnosing problems that came up with my car. Additionally my CX-9 is getting older and it gives me comfort knowing that the shop I use specializes in Mazda. So far the routine maintenance has gone well and the pricing has been fair. They did run into a problem involving the replacement of a drive belt, which took several attempts to figure out, but eventually they did figure it out and they even provided a courtesy vehicle while I waited. That level of customer service would not have been possible with the previous shop. I look forward to continuing to work with the team at Alan Web Mazda. More

In my opinion the diagnostic cost should be deducted from repair cost if repair is done by dealership repair cost if repair is done by dealership More