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Alan Webb Mazda

Vancouver, WA

4.7
1,248 Reviews

3716 NE 66th Ave

Vancouver, WA

98661

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1,248 Reviews of Alan Webb Mazda

September 11, 2021

Quick and great service. Love the lube for life program. Have bought 4 cars from Alan Webb and no regrets at all. Do wish that appointments could be made sooner to the time needed but I just need to remembe More

by sav2463
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Benshoof, Detrik Blue
Sep 13, 2021 -

Alan Webb Mazda responded

Stephen, Thank you for taking the time to share this nice review and a 5-star rating. We value your time and feedback. We are happy to hear that your service was quick and great and that we have earned your repeat business. We look forward to seeing you and your CX-3 in the future. Take care and have a wonderful week! Sincerely, Your Alan Webb Mazda Auto Family

September 10, 2021

Friendly and helpful reception. Job adequately done. Would have been helpful if someone could have taken me through a quick tour of my new apple CarPlay before I drove away. More

by dhazen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I only spoke with the receptionist.
Sep 10, 2021 -

Alan Webb Mazda responded

Hello, We are sorry we fell short of your expectations. thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to stop by for a quick tutorial of your AppleCar or feel free to let us know if you have any questions and/or concerns. Sincerely, Your Alan Webb Mazda Auto Family

September 10, 2021

Dietrich was amazing. Hands down the most thorough and kind person I have encountered at the dealership, he was personable and quick with communication about my vehicle. He made my entire experience turn More

by TAMITRON_11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Detrik Blue
Sep 10, 2021 -

Alan Webb Mazda responded

Tamra, Awesome! We are pleased to hear that Detrik was amazing. We value your time and feedback. We look forward to seeing you and your Mazda CX5 in the future. Thank you for choosing Alan Webb Mazda for your CX5's service needs. Sincerely, Your Alan Webb Mazda Auto Family

September 09, 2021

Dedrik Blue was great. Service took almost a week, but Dedrik Blue was great. Service took almost a week, but was kept informed of progress. Appreciated the loaner car. But my only negative is that af More

by Mazdafinn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Detrik Blue
Sep 10, 2021 -

Alan Webb Mazda responded

Hello, Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions and/or concerns. Best Regards, The Alan Webb Mazda Team

September 09, 2021

Excellent customer service. Detrick was very professional & friendly. As for the maintenance service everything is PERFECT. Since I’ve purchased my Mazda in 2018 brand new I’ve been Happy with the service I’ More

by dcabasug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Erskine, Jacob Cooksey, Detrik Blue
Sep 10, 2021 -

Alan Webb Mazda responded

Hello, Thank you for taking the time to share this nice review with a 5-star rating. We value your time and feedback. We look forward to seeing you in the future. Have a wonderful day! Sincerely, Your Alan Webb Mazda Auto Family

September 09, 2021

Scheduled appointment very easily by just giving them a call. Day of service I was running late and they easily moved my appointment to a later time that was convenient for me. The service department offer More

by jazmin.gnz
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Detrik Blue
Sep 10, 2021 -

Alan Webb Mazda responded

Hello, Thank you for taking the time to share this nice review with a 5-star rating. We value your time and feedback. We look forward to seeing you in the future. Have a wonderful day! Sincerely, Your Alan Webb Mazda Auto Family

September 08, 2021

Communication level was efficient, service representative was pleasant, everything was out in the open, no surprises, and the outcome was excellent. Unique situation handled without issue. More

by Herbert.Philip.Green
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Detrik Blue
Sep 10, 2021 -

Alan Webb Mazda responded

Herbert, Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions and/or concerns. Best Regards, The Alan Webb Mazda Team

September 05, 2021

It took almost two hours to get my oil changed & A tire rotation. We have life time oil changes, Is it worth it. We are not sure ! More

by dmillerotr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
Sep 07, 2021 -

Alan Webb Mazda responded

Duane, I sincerely apologize that we fell short of your expectations. Thank you for taking the time to share your experience with us. I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. If you have any more feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. I look forward to improving your experiences in the future. Respectfully, Floyd Quiding Service Manager 360-574-1131 ext 230 Floydq@alanwebbautogroup.com

September 04, 2021

Ryan was welcoming and great to work with. He took the the time to show us all models available from Mazda to choose which was right for us. More

by Mazda 3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Varner, Kyle Ward
Sep 07, 2021 -

Alan Webb Mazda responded

Hello, Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. We are pleased to hear that Ryan was welcoming and great to work with. Feel free to let us know if you have any questions and/or concerns. Best Regards, The Alan Webb Mazda Team

September 03, 2021

The persons who helped with work on my CX 9 were nice and kept me updated on what was going on. I requested a check on my visor. They checked and had the part in the color I needed, and installed it the same More

by Sue Sutton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Benshoof
Sep 07, 2021 -

Alan Webb Mazda responded

Sue, Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions and/or concerns. Best Regards, The Alan Webb Mazda Team

Sep 07, 2021 -

Sue Sutton responded

Thank you Alicia & Deitrick for your help and work on my vehicle.

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