Alan Webb Mazda

Had service problem between 2 dealerships. Alicia Benshoof was outstanding - professional and caring. You really have a gem in Alicia. Promotion or raise? Gentlemen who worked along side Alicia Benshoof was outstanding - professional and caring. You really have a gem in Alicia. Promotion or raise? Gentlemen who worked along side Alicia was also outstanding, quick and very helpful. More

I've been to nearly all of the Mazda dealers in the Portland/Vancouver metro area. While I've always had good sales support, the service support has not always been great. I chose Alan Webb because I a Portland/Vancouver metro area. While I've always had good sales support, the service support has not always been great. I chose Alan Webb because I am now working from home and they are located the closest to me. My experience with service was great! Very efficient, on time, and no up-selling of potentially unnecessary service actions. I will be back! More

The service was awesome but I have to say the phones calls and texts and emails afterwards could be less. Being woken up at 8:30 AM didn’t make me want to do it calls and texts and emails afterwards could be less. Being woken up at 8:30 AM didn’t make me want to do it More

Had a major part go out. They worked with warranty for me and got everything covered. Also the part took 4 weeks to get in (not their fault) and they hooked me up with a loaner for a stress free waiting peri and got everything covered. Also the part took 4 weeks to get in (not their fault) and they hooked me up with a loaner for a stress free waiting period. More

We are repeat customers for the last 11 years. I appreciate the straightforward and friendly service, both in buying and maintenance. I recommend if you're looking for reliable and sporty cars. appreciate the straightforward and friendly service, both in buying and maintenance. I recommend if you're looking for reliable and sporty cars. More

I had a pleasant straightforward experience buying a new Mazda CX3. Everyone seemed knowledgeable and helpful. Came in and left same day with the car I wanted. Mazda CX3. Everyone seemed knowledgeable and helpful. Came in and left same day with the car I wanted. More

Very professional staffVery helpful and detailed Very professional staff Very helpful and detailed oriented in their customer service. Honest business practices, don't try to up-sell things regardi Very professional staff Very helpful and detailed oriented in their customer service. Honest business practices, don't try to up-sell things regarding repairs They gave me a free Lyft ride home so I wouldn't have to spend three hours waiting. Great service all the way around. I always take my car here for service More

Detrik Blue was very friendly, professional and followed up with me via phone when there was a slight delay with my car service. I added an additional service to my car that was not mentioned before my appo up with me via phone when there was a slight delay with my car service. I added an additional service to my car that was not mentioned before my appointment. Detrik had no problem fitting it in and provided the cost details. More

Excellent receptionist and service, Very friendly, efficient and on time, easy to make appointments, good text message reminders, very friendly receptionist, I didn’t meet to service people so I can’t efficient and on time, easy to make appointments, good text message reminders, very friendly receptionist, I didn’t meet to service people so I can’t speak for them but it seems they did a very good job. Just a bit pricey, but not unusual for a dealership. Thank you. More

Very pleased with the service I received. The only issue I had was the first person who helped me at the counter did not show me any prices for the service but verbally said them. I either misheard her or s I had was the first person who helped me at the counter did not show me any prices for the service but verbally said them. I either misheard her or she said the wrong charge so I was quite surprised at the high cost. I would have just called my husband to ask if it was reasonable and found out that it was and done it anyway. I just want to give you a heads up about that though. The man who took my payment was very kind about it and gave me a discount. He didn’t have to do that so it was nice. He explained that the synthetic oil is expensive. All is fine and I will be better about asking to see the price in case someone doesn’t show me. I plan to come back. So you understand, this vehicle is new to me and as I gain experience it will help. If it was my business I would require they show the estimates. Maybe even a signature. To conclude, the quality of service was excellent though. I waited for my car and felt the wait was only a little longer than expected which is fine. Thank you More